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Dell OEM disc not working

  • 24-05-2012 9:54pm
    #1
    D4RK ONION
    Moderators Posts: 8,678 ✭✭✭


    So I'm trying to reinstall Windows on my dell laptop but the OEM disc is giving me failures and blue screens. If I use a generic Windows 7 disc will i be able to use the the activation code on the bottom of the laptop? Alternatively do Dell give out replacements of the OEM discs?

    Thanks in advance


Comments

  • #2
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,258 ✭✭✭MrVestek


    You should just be able to use the key that's on the laptop if you use a generic Windows CD. Just make sure it's the same version.


  • #3
    Dell_Vishal S
    Registered Users, Registered Users 2 Posts: 1 ✭Dell_Vishal S


    Hi D4RK ONION,

    My name is Vishal and I work for the Social Media and Community Team at Dell.

    Regarding you above post, you are not able to use the OEM disc that you recieved from Dell, which might be corrupted. If the activation code at the bottom doesnt work, may be version of Windows 7 you are installing might be different. Hence I would suggest you that if you need to install Dell OEM version of Windows 7, you can call Dell on number 800-624-9896 and get new Windows 7 CD, which will not ask you activation key. I am sure you will be able to install Windows 7 without any hassle.

    Hope this helps!!

    Thanks,

    Dell-Vishal S


  • #4
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    If you get failures and blue screens it may be something else triggering them, overheating, failing hard disk, dodgy RAM etc. But yes a generic OEM disc will work with windows 7 using the bottom activation code

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #5
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 93,563 Mod ✭✭✭✭Capt'n Midnight


    Dell_Vishal S wrote: »
    Hi D4RK ONION,

    My name is Vishal and I work for the Social Media and Community Team at Dell.
    Thank you.

    Please note we are in Ireland.

    The phone numbers here are different , terms and conditions are also different.

    http://www1.euro.dell.com/content/topics/topic.aspx/emea/contact/enie?c=ie&l=en

    Technical Support 1850 543 543
    General Sales (01) 204 44 44 (and get transferred )




    To test if the CD is corrupt you could make an image - if there are any errors clean the disc and try again - of it and get it's checksum. cd2iso doesn't work so well in windows 7 though


  • #6
    ZENER
    Registered Users, Registered Users 2 Posts: 6,163 ✭✭✭ZENER


    Perhaps not relevant but I recently had a Toshiba laptop with Vista Business Edition installed on which the drive died. I used a retail Vista Home Premium disc I had and installed. At activation it said the key under the laptop was wrong for that version and instructed me to call MS Support line and type in a series of numbers to receive another series of numbers to enter. Once this was done Windows was activated and verified.

    On other occasions I've used the same disc with the key attached to the laptop and everything went fine. Haven't tried this with Windows 7 yet but it's probably the same ?!

    Ken


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