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eMobile: Unlimited Plans

  • 20-05-2012 10:43pm
    #1
    dublin daz
    Registered Users, Registered Users 2 Posts: 480 ✭✭


    Hi there,

    just wondering if you can tell me do you have to hangup after 60 minutes on the Unlimited Plans?

    I have been told that if a call lasted for 65 minutes some or all would be charged despite being on an unlimited package.

    Cheers,

    Darren.


Comments

  • #2
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    dublin daz wrote: »
    Hi there,

    just wondering if you can tell me do you have to hangup after 60 minutes on the Unlimited Plans?

    I have been told that if a call lasted for 65 minutes some or all would be charged despite being on an unlimited package.

    Cheers,

    Darren.

    Hi Darren,

    I can advise that provided your call is no longer than 59 minutes length you will not be charged for the call.

    Tony


  • #3
    dublin daz
    Registered Users, Registered Users 2 Posts: 480 ✭✭dublin daz


    eMobile: Tony wrote: »
    Hi Darren,

    I can advise that provided your call is no longer than 59 minutes length you will not be charged for the call.

    Tony

    Hi Tony,

    Thanks for getting back so quick, much appreciated!

    Darren.


  • #4
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    dublin daz wrote: »
    Hi Tony,

    Thanks for getting back so quick, much appreciated!

    Darren.

    No problem Darren.

    Let me know if you have any other queries.

    Tony


  • #5
    loopymum
    Registered Users, Registered Users 2 Posts: 1,265 ✭✭✭loopymum


    eMobile: Tony wrote: »
    Hi Darren,

    I can advise that provided your call is no longer than 59 minutes length you will not be charged for the call.

    Tony

    So you are charging for calls over 59 minutes length or what?

    How does that work when you are on an unlimited plan? Doesn't make any sense.

    Can you give a link to the terms and conditions that contain this information please as I have looked and cannot find it.

    Thanks


  • #6
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Good Point Mum.

    BT established that an 'unlimited' call 'meant' 59 mins quite a few years back but I never saw it mentioned in any eMobile documentation.


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  • #7
    Oceans12
    Closed Accounts Posts: 167 ✭✭Oceans12


    eMobile: Tony wrote: »
    Hi Darren,

    I can advise that provided your call is no longer than 59 minutes length you will not be charged for the call.

    Tony
    well then Eircom its not unlimited is it?


  • #8
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    Oceans12 wrote: »
    well then Eircom its not unlimited is it?

    Hi @loopymum, @Sponge Bob and @Oceans12

    I am just getting this clarified at the moment. Will update shortly.

    Tony


  • #9
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    The AD for Unlimited shown on the telly this evening stated in the small print that Unlimited = 45,000 minutes a month and there was no mention of any per call limit.

    As there are only 44k minutes in a 31 day month the limit is therefore set at a level which is impossible to reach IF you hang up..eat or sleep. :D


  • #10
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    eMobile: Tony wrote: »
    Hi @loopymum, @Sponge Bob and @Oceans12

    I am just getting this clarified at the moment. Will update shortly.

    Tony

    Any update Tony?


  • #11
    steder
    Registered Users, Registered Users 2 Posts: 135 ✭✭steder


    Kensington wrote: »
    eMobile: Tony wrote: »
    Hi @loopymum, @Sponge Bob and @Oceans12

    I am just getting this clarified at the moment. Will update shortly.

    Tony

    Any update Tony?

    I could do with an update on this also as I was thinking about signing up.

    I'm with meteor and they cut you off after two hours which is ok because at least your not watching the clock all the time!


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  • #12
    steder
    Registered Users, Registered Users 2 Posts: 135 ✭✭steder


    steder wrote: »
    Kensington wrote: »
    eMobile: Tony wrote: »
    Hi @loopymum, @Sponge Bob and @Oceans12

    I am just getting this clarified at the moment. Will update shortly.

    Tony

    Any update Tony?

    I could do with an update on this also as I was thinking about signing up.

    I'm with meteor and they cut you off after two hours which is ok because at least your not watching the clock all the time!


    Still no reply are Emobile trying to avoid answering the question?


  • #13
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    steder wrote: »
    Still no reply are Emobile trying to avoid answering the question?

    Certainly appears like that :(


  • #14
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    steder wrote: »
    I could do with an update on this also as I was thinking about signing up.

    I'm with meteor and they cut you off after two hours which is ok because at least your not watching the clock all the time!


    Hi Guys
    I have clarified this with pricing the need to hang up after 59 minutes was only applicable to prepay and not to bill pay customers.
    If you are being charged as a bill pay customer please let m eknow.
    Tony


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