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Is it too late to send back?

  • 20-05-2012 6:35pm
    #1
    dillo2k10
    Registered Users, Registered Users 2 Posts: 1,397 ✭✭✭


    Hi,

    I bought a messenger bag from littlewoods about 6 weeks ago. The zip bust on me :( Can I send it back or is it too late? I know that it doesn't have to be within the 28 days returns policy but is it something that you should expect from a bag? That its going o wear down and break after a few weeks?

    The bag was €90 so it's worth sending back, assuming the postage isn't too much!


Comments

  • #2
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    dillo2k10 wrote: »
    assuming the postage isn't too much!
    If you do post it back, send by registered post, so you have proof that they received it back.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    If you are returning goods that are defective (i.e. under your protection as a consumer), then the retailer should cover the cost of postage.


  • #4
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    You should also notifier the retailer before sending it back. Many require an RMA to be issued. This will greatly speed up the processes.

    As a general rule, always follow the retailers return process.


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