Laptop Instant Death

Gadgetman496

My sons Acer 5738G Win7 64bit Laptop works perfectly fine under normal conditions but the minute it’s put under pressure it powers off instantly. I don’t mean it shuts down in the conventional way; it latterly dies a sudden death, as if you pulled the mains plug from the wall & had no battery installed. Once restarted it works fine again until it gets put under pressure.

It doesn’t give any warning whatsoever & on start-up it doesn’t give any of the normal messages associated with an incorrect shut down such as, “this machine was incorrectly shutdown” and offering to start-up in safe mode or last known good configuration, it starts-up perfectly normal.

Two examples of what I mean by putting it under pressure are,

1. Playing Minecraft for even a short period.
2. Attempting to make an Acronis image of the machine to a external HDD. (It allows you to go through the setup process and starts the image backup but dies 2 Mins into the operation and it does this everytime I attempt it.


I have carried out the following in an attempt to see if it corrected the issue but with no joy.

1. Re-installed from scratch.
2. Removed both sticks of RAM and tried each in each of the 2 individual socket

It doesn’t appear to be overheating either, as stated, it works perfectly fine under normal conditions without ever powering off, i.e. Surfing, email, Word-processing etc.

Anyone come across this problem? Or have any suggestions as to what may be causing it?

Jarren

http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=GB&LID=ENG&IType=JV50

Allyall

^^

Seems to be it

_AVALANCHE_

Jarren wrote: »

http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=GB&LID=ENG&IType=JV50

LOLs, how'd ya find that so quick?

Jarren

http://forum.notebookreview.com/acer/450752-acer-aspire-5738g-heating-problems-3.html

Gadgetman496

Jarren wrote: »

http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=GB&LID=ENG&IType=JV50

Appreciate the prompt reply Jarren but I remember seeing that notice from Acer at the time I purchased the Laptop (2009) & it said that the serial # of this machine was not affected. I've just tried it again to see but it's the same result.




The power block for this Laptop has been replaced very recently too due to the adapter plug tip wire breaking over time. I can confirm that this sudden death issue was present with both power blocks.

Thanks for your effort though

Gadgetman496

Jarren wrote: »

http://forum.notebookreview.com/acer/450752-acer-aspire-5738g-heating-problems-3.html

Interesting, I'll have a look at that now, thanks

-

Gadgetman496

What would be considered normal\acceptable temperatures for the two cores on this laptop under normal use?

I've just installed Core Temp and the two cores are running at 64 - 65 degrees while just sitting at the Desktop. Does that seem high?

yoyo

gadgetman496 wrote: »

What would be considered normal\acceptable temperatures for the two cores on this laptop under normal use?

I've just installed Core Temp and the two cores are running at 64 - 65 degrees while just sitting at the Desktop. Does that seem high?

They don't sound too high, I'd say around 80 would be the cut off point, its possibly higher though, depends on CPU as well,

Nick