Canceling Sky

donutheadhomer

My current subscription to sky expires on 30 June 2012. Can I give them the 30 days notice now or do I have to wait until 1 June. Just I will be on holidays at start of June and can't really spend a fortune calling sky from overseas.

Can I just put my cancellation in writing to them?

Also I have a 1TB HD sky box - any idea how much I would get for it if I sold it?

gtg60

You can ring now and cancel, they just want at least 30 days notice.

There was a chap selling brand new 1TB boxes on adverts for 100 Euro last week so I'd say you'd get ~€80 for yours.

donutheadhomer

gtg60 wrote: »

You can ring now and cancel, they just want at least 30 days notice.

There was a chap selling brand new 1TB boxes on adverts for 100 Euro last week so I'd say you'd get ~€80 for yours.

Rang this morning and they refused to allow me cancel or take the notification of cancellation from me until 31 May 2012. They said it has to be 30 days exactly before the contract expires. Refused to allow me speak to a manager. I'm certainly more adement than ever to cancel now. Can I put the request in writing to sky?

gtg60

EurasianBadger wrote: »

Rang this morning and they refused to allow me cancel or take the notification of cancellation from me until 31 May 2012. They said it has to be 30 days exactly before the contract expires. Refused to allow me speak to a manager. I'm certainly more adement than ever to cancel now. Can I put the request in writing to sky?

That's disgraceful, was it the Irish or UK call centre?

Kristopherus

EurasianBadger wrote: »

Rang this morning and they refused to allow me cancel or take the notification of cancellation from me until 31 May 2012. They said it has to be 30 days exactly before the contract expires. Refused to allow me speak to a manager. I'm certainly more adement than ever to cancel now. Can I put the request in writing to sky?

You can email them at mysky@bskyb.com.They usually reply pretty smartly from that address. So email them on 31st May !!!

donutheadhomer

gtg60 wrote: »

That's disgraceful, was it the Irish or UK call centre?

It was an Irish Centre - sounded like a Cork bloke

rondeco

I cancelled last night after 8 years of service. They offered me 25% off for a year but I had to commit to a year contract. I politely declined. Can I expect them to get back to me with a new offer before the 31 days are up? I have been on the end of some generous discounts throughout the years with them. Maybe I have used them all up..

donutheadhomer

Kristopherus wrote: »

You can email them at mysky@bskyb.com.They usually reply pretty smartly from that address. So email them on 31st May !!!

Still no reply from the polite email I sent yesterday.

raddo

Rang Sky yesterday as it was 31 days before my contract was up, said I wanted to cancel.
They offered me 25% off for a year but asked if they could improve the offer as I was on a 50% off for a year deal (38.75 for extra, sports and HD). Was told that a supervisor would ring me in 10 minutes. No call after 2 hours.
Rang them back and explained what I was offered and that I was expecting a call from a supervisor.
They then offered me 50% off for 6 months but HD would have to be full price with this offer.
So cancelled the HD and ended up getting extra and sports for 31.25, happy with that. No contract either.

groom

raddo wrote: »

Rang Sky yesterday as it was 31 days before my contract was up, said I wanted to cancel.
They offered me 25% off for a year but asked if they could improve the offer as I was on a 50% off for a year deal (38.75 for extra, sports and HD). Was told that a supervisor would ring me in 10 minutes. No call after 2 hours.
Rang them back and explained what I was offered and that I was expecting a call from a supervisor.
They then offered me 50% off for 6 months but HD would have to be full price with this offer.
So cancelled the HD and ended up getting extra and sports for 31.25, happy with that. No contract either.

The no contract part is the best bit. You can make the same threat in 6 months

What is extra? The basic package plus some additions?

raddo

groom wrote: »

What is extra? The basic package plus some additions?

Extra is entertainment extra package, this costs 33 euro and has more channels than the basic entertainment package which is 25 euro.

donutheadhomer

anyway.........they cancelled for me

From: Executive Support Team [mailto:estenquiries@BSkyB.com]
Sent: 25 May 2012 13:12
To: Mr Badger
Subject: TV Escalation (KMM12984038I15977L0KM)

Dear Mr Badger
Customer Account Number: 4000XXXXXXXXX
Thank you for your email.
I'm sorry that you have not received a response to your email sooner.
As requested, I have applied 31 days notice to your account today, and your viewing will cease on 25 June 2012. The final balance on your Sky account will be €52.50 that is due on 01 June 2012.
In the meantime, if I can be of any further assistance, please do not hesitate to contact me personally.
Kind regards
Kate Dalgliesh
Executive Support Team

Original Message Follows:

---

I got no reply within a reasonable timeframe so I am now escalating this matter to higher level. Can you please read my original email below and respond

---

Forwarded message

---

From: Mr Badger <MrBadger@gmail.com>
Date: 22 May 2012 15:35
Subject: Cancelling Sky on a/c 4000XXXXXXXXX
To: estenquiries@BSkyB.com


I called yesterday to cancel my service but was informed that I would not be able to do this.
I was told that I need to give 30 days notice only on the day when there are 30 days remaining on my contract.
I'm sure this is incorrect and must be a misunderstanding on the Agent's part - I'm sure they meant I had to give Sky a minimum of 30 days notice served at any point before the end of my contract.

I would now like to give you in excess of 30 days notice to cease my sky a/c 4000XXXXXXXXX on the date that the 12 months contract expires and not beyond that date.

Can you please advise me by return email what day the service will cease on a/c 4000XXXXXXXXX and when the final bill will be issued.

I do not want to be contacted by telephone in relation to this matter and I would also like my details removed from all cold calling lists in Sky

Regards

Mr Badger

SalteeDog

Good stuff. You are all sett then

donutheadhomer

SalteeDog wrote: »

Good stuff. You are all sett then

I know. Its a relief after 8 years with them

I worked it out at €5200 over 8 years I paid them

Kristopherus

EurasianBadger wrote: »

I know. Its a relief after 8 years with them

I worked it out at €5200 over 8 years I paid them

In late August/ early Sept you will get the first of a series of 2-monthly begging letters inviting you to rejoin $ky with your original package now available for half price for 12 months:D

Glad it all worked out for you.

whizbang

Just found this thread, i know its late. but..

YOU MUST CANCEL YOUR DIRECT DEBIT WITH YOUR BANK ALSO if you cancel Sky.

they will attempt to take money from your account some months later,

personal experience, confirmed unofficially by bank staff.