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Online billing

  • 17-05-2012 7:12am
    #1
    Bigcheeze
    Closed Accounts Posts: 2,858 ✭✭✭


    When I try to view any online billing, my browser tells me it is trying to download a .sap file which cannot be opened. Any idea what the problem is ?


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Bigcheeze,

    I will check this out for you now and get back to you asap.

    Regards,
    Una


  • #3
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again Bigcheeze,

    Are you accessing your bill via the following link?

    https://youraccountonline.electricireland.ie/ebilling/public/frameset_top_html.jsp

    Regards,
    Una


  • #4
    Bigcheeze
    Closed Accounts Posts: 2,858 ✭✭✭Bigcheeze


    Yes. Message says: "you have chosen to open bills.sap file which is a sap file"


  • #5
    Electric Ireland: Mark M
    Company Representative Posts: 4 Verified rep ✭Electric Ireland: Mark M


    Hi Bigcheeze,

    I will take a further look into this for you and get back to you asap,

    Regards,
    Mark M


  • #6
    Electric Ireland: Mark M
    Company Representative Posts: 4 Verified rep ✭Electric Ireland: Mark M


    Hi Bigcheeze,

    We are having our service team look into this for you, to do this could you please PM the following,
    - The name that is on your account
    - & the internet browser you are using,

    The reason we ask for your browser is because with online billing terms and conditions:
    The Site currently supports Explorer and Firefox only. For the avoidance of doubt, we cannot guarantee uninterrupted or error free access even when using these browsers.

    Thanks

    Mark M


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