SamSung Fridge/Freezer

Baldilocks

I have a Samsung Fridge-Freezer, and it needs to be completely de-frosted every 4 weeks. Every time I go to de-frost it, the heat transfer fins are all iced -up, it usually takes about 6 hours to defrost. It worked for about 2 years before it started giving trouble, and the problem has got steadily worse - requiring defrosting more and more often (now at 4 weeks)
Has anyone else had a similar problem??
The unit is an american style effort, I haven't got the model no. to hand.
I'm Cork based.

Thanks,
B

Is the door seal in good condition, if it's not closing and sealing correctly, moisture will be constantly entering the fridge and causing the icing up.

Baldilocks

The Model no. of the fridge is RS20 CCSV.

I have checked the door seals and they're fine

anuprising

defrost heater has to to replaced by an upgraded version - could cost up to €250

common fault on these units

PaulKK

Did you get this sorted OP?

Do you mind me asking if the fridge makes any noise when this happens?

My samsung fridge freezer is acting up at the moment too, just the fridge part, and it seems limited to the top. It seems to be causing a lot of extra vibrations, and for the last couple of days when I open the door I can hear the fan stopping like its getting caught on something.

The top part of the fridge doesn't seem to get nearly as cool as the bottom so I'm thinking the top defroster unit/fan needs replacing.


Also if anyone knows a good repair person for these problems in the Kilkenny area could they please PM me.

Baldilocks

Haven't gotten it sorted yet. I haven't noticed any noise.

I'll be giving these people in the UK a call, as they seem to be quite knowledgeable.
http://samsungfridgefreezerproblems.co.uk/

I'll update one I get it sorted.

eire1

Any joy?

Baldilocks

still didn't move on it - sorry.
It's on the 'to-do' list for this week.

Baldilocks

I finally found someone who is willing to come and look at it. really struggled to find anyone, Samsung were zero help as were their alleged agents MF services (whose web-site states they are looking after Samsung, but they denied this vehemently.
I'll post the results of the visit.

(I will never buy Samsung again - customer service is embarassing)

eire1

Thanks, I wonder what conclusion they come up with.

galway1973

http://www.ebay.co.uk/itm/SAMSUNG-RS21-RS20-DCNS-WCNS-DGRS-NCSV-ECT-/221067824699?pt=UK_Home_Garden_Kitchen_Fridges_Freezers&hash=item3378ab4e3b
hope this helps!

Baldilocks

A very helpful man from AV Services in Cork came out.
The problem was with the defrost unit, specifically the temperature probe and fuse. This was preventing the unit form going through its' normal defrost cycle. He replaced both with samsung parts, though not the original specification as these have been superseeded by new more robust parts.
It's been working fine for the last 4 weeks.

If you're based in the soout and your samsung fridge is giving grief, then give AV services a call