iPhone 4s sound problems

Dubdude

Hi guys I'm have sound trouble with my iphone 4s only purchased in December gone so its not even 5 months old and still has original software.

When the headphones are is I can hear music fine and can use the volume control on the side no problem, but then when I take the headphones out the music won't play out of its speakers, I'm even losing all click sounds and lock/unlock sound is gone too. When I press the volume buttons it just comes up as ringer on screen and wont show the adjustment bar underneath. When I put it on charge it comes back for about 5 seconds but then just totally goes again.

The phone was bought through emobile sim free and locked to Meteor network, should I go back to where I bought it or contact Apple direct? Also has anyone any other solutions to help me out??

Sad Professor

Is the mute switch on?

Also, you know that when you pull out the headphones the music automatically pauses, right? Is the volume slider up full in the Music app?

Dubdude

No its not set to silent I tried several times switching to and from silent to see if it would change it.

Yes I am well aware that it if you pull out the headphones it stops playing but have tried many times to play music out of the speaker and it plays fine but no sound. I even went into Settings> Sound> and moved the volume bar up and down in there and then the volume buttons worked fine whilst in there but as soon as I exit to the home screen it goes again.

Sad Professor

Alright, so even with the volume slider up full in the Music app, there's no sound? And I assume you aren't jailbroken? Are all apps the same? Youtube, etc?

You should try restoring the phone, but it might be a hardware problem, in which case you can bring it back to Emobile or contact Apple and send it off to them.

jarvis

A sure way to find out if it is a hardware issue or a software issue is to upgrade the software. I assume you are on 5.0 or 5.0.1 since last December? upgrade to the latest 5.1 software which will restore the iphone. If it is still an issue after that then it is most likely a hardware issue in which case you are still covered under warranty.
If you do decide to upgrade be sure it backs-up the iphone first so that you still have everything.

Dubdude

Sad Professor wrote: »

Alright, so even with the volume slider up full in the Music app, there's no sound? And I assume you aren't jailbroken? Are all apps the same? Youtube, etc?

You should try restoring the phone, but it might be a hardware problem, in which case you can bring it back to Emobile or contact Apple and send it off to them.

No its not jailbroken. Yes have tried play videos and cant hear it either. Will emobile replace if it is hardware or will they send it off to apple?

Dubdude

jarvis wrote: »

A sure way to find out if it is a hardware issue or a software issue is to upgrade the software. I assume you are on 5.0 or 5.0.1 since last December? upgrade to the latest 5.1 software which will restore the iphone. If it is still an issue after that then it is most likely a hardware issue in which case you are still covered under warranty.
If you do decide to upgrade be sure it backs-up the iphone first so that you still have everything.

Yes it 5.0.1, I have been reading up online and don't really want to upgrade to 5.1 as there is a lot of talk about bugs with it. Plus it seems there is a few issues out there similar to mine so I don't seem to be the only one with this problem.

Sad Professor

5.0.1 is likely to have far more bugs than 5.1. I'd recommend updating.

I'm not sure how Emobile will handle it. They may send off to Apple, in which case it would be better dealing with Apple directly.

jarvis

Sad Professor wrote: »

5.0.1 is likely to have far more bugs than 5.1. I'd recommend updating.

I'm not sure how Emobile will handle it. They may send off to Apple, in which case it would be better dealing with Apple directly.

I agree. Every iOS has some bugs and people write about them. You'll never upgrade if that's the case.
You warranty is with apple and not Emobile. They have quite a goo service so call them.

tinkella

Dubdude wrote: »

Hi guys I'm have sound trouble with my iphone 4s only purchased in December gone so its not even 5 months old and still has original software.

When the headphones are is I can hear music fine and can use the volume control on the side no problem, but then when I take the headphones out the music won't play out of its speakers, I'm even losing all click sounds and lock/unlock sound is gone too. When I press the volume buttons it just comes up as ringer on screen and wont show the adjustment bar underneath. When I put it on charge it comes back for about 5 seconds but then just totally goes again.

The phone was bought through emobile sim free and locked to Meteor network, should I go back to where I bought it or contact Apple direct? Also has anyone any other solutions to help me out??

I am having the exact same problem. I just did the new update iOS 5.1.1 and didn't fix it. I got my phone in march. I don't hear the lock unlock sound either. My phone will ring for texts and calls. I got it from apple. Bought it online. Closest apple store is downtown Toronto and I don't like going downtown. Has anyone figured out a way to fix this yet??

Dubdude

I upgraded the software y'day and still has not sorted the problem so I'm going to restore to factory settings today and see what happens.

tinkella

For some reason it's back to working. And I hadnt had a chance to charge my phone so it died. And then I charged it turned it on and it works!!

dipper.meath16

I had this problem when I bought the 4s, rang apple, tried everything they said but it was actually a hardware problem, some issue with the sound card! They swapped it for a brand spanking new phone!