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My new Dell XPS 15z has very faulty construction

Logan J · 2012-05-10 06:59:14

Hi all. I'm so disappointed and frustrated! After reading a lot of positive reviews about the Dell XPS 15z, I decided to get one. Dell does not ship directly to Nigeria so I had to provide a US contact address for Dell to ship to and this was eventually sent to me by courier from my contact in the US. However, upon…

10-05-2012 06:59AM

#1

Logan J

Registered Users, Registered Users 2 Posts: 5 ✭

Join Date: May 2012

Posts: 2

Hi all. I'm so disappointed and frustrated! After reading a lot of positive reviews about the Dell XPS 15z, I decided to get one. Dell does not ship directly to Nigeria so I had to provide a US contact address for Dell to ship to and this was eventually sent to me by courier from my contact in the US. However, upon receiving the laptop, I noticed that the chrome edge trim was sticking out and was not properly aligned with the edge of the laptop on the left side. I also noticed that two of the black shock absorber feet at the bottom of the laptop where loose and not fixed in place! I get the feeling that I got a refurbished laptop! Please what do I do? The express service tag number checks out and I have 350 days of warranty left. Please help!

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