Am i entitled to Refund or Only Credit Note?

johnwest288 · 03-05-2012 9:48am #1

Hi I bought some light fittings that the electrician said were quite a pain to fit.
I have the receipt and Invoice. The store say they can only give me a credit note. The goods are perfect and have not been touched. They dont really have anything else i want unfortunatly. I was just wondering would i be entitled to a refund? If not, no big deal as I guess i can sell them on ebay or gumtree.

upandcumming · 03-05-2012 9:49am

If there is nothing wrong with the product anything they give you is in good faith.

Cabaal · 03-05-2012 9:51am

They don't have to accept back the items at all in this case as the reason for the return is a change of mind,

iits goodwill if they give you a credit note as such I'd take it as they don't have to give you a thing and can just refuse to accept them back....or just sell em on ebay or whatever

Welease · 03-05-2012 9:53am

In short No..
As the item is not faulty and works as described you are not entitled to any comeback.
The shop in this case are offering far more (a credit note) than they are legally obliged to provide. Fair play to them, although obviously it doesn't help you much.

Although it might be a pain for the electrician to fit... why doesn't he just fit them?

johnwest288 · 03-05-2012 9:54am

ah cool cool Ill use them somehow was jus wondering more so for future reference too. I should have consulted the sparks before i went gallivanting lol thanks everyone

upandcumming · 03-05-2012 10:05am

johnwest288 wrote: »

ah cool cool Ill use them somehow was jus wondering more so for future reference too. I should have consulted the sparks before i went gallivanting lol thanks everyone

Well that clears that up then. Few pints?

Am i entitled to Refund or Only Credit Note?

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