DPD Ireland Ripoff Prices

Transpirant

I needed to send a package-parcel to a non-European destination and decided to price around so I checked DPD couriers except they haven't got any real-time pricing quote available on their website: you must email them for a quote! Having emailed them, they finally responded two days later and gave me a quote of €70 for an item. This compares to €17 with An Post!

Anyone looking to post a package-parcel should be aware of this - An Post are the cheapest and my package was delivered on time too. Go with the most competitive. :cool:

sandin

Dpd are not set up for single parcel accounts and the hassle of one box is not worth it as they have go complete paperwork and import documentation. An post are the opposite - they mainly deal with one off deliveries and they have a different system for both customs entry and go by weight whereas soda chargd s box price.

In my experience dpd are way cheaper than an post - but I'm a big account and have negotiated rates.

Transpirant

DPD are NOT cheaper than An Post! Have you even researched their prices? Import documentation is non-applicable because I was posting the item abroad. An Post simply give you a sticker to fill in the name, address and description of item, not even a 5 minute job. Hardly ''complete paperwork''.

You are crazy going with DPD because DPD are certainly more expensive than An Post. Honestly, you need to research the prices and see the truth. There is nothing cheap about DPD - they are a ripoff.

Hope you aren't passing on those costs to your customers because of a lack of research.

sandin

Transpirant wrote: »

DPD are NOT cheaper than An Post! Have you even researched their prices? Import documentation is non-applicable because I was posting the item abroad. An Post simply give you a sticker to fill in the name, address and description of item, not even a 5 minute job. Hardly ''complete paperwork''.

You are crazy going with DPD because DPD are certainly more expensive than An Post. Honestly, you need to research the prices and see the truth. There is nothing cheap about DPD - they are a ripoff.

Hope you aren't passing on those costs to your customers because of a lack of research.

I send in excess of 500 parcels a week - I can assure you I check every cost down to the last cent as I don't charge any shipping fees. For me DPD are cheaper than An post. But as I said, and you obviously did not read, I have "negotiated" rates with both carriers. And nearky every other business taht send parcels will have special rates too.

e.g. Parcel of 20kg to UK. DPD = 7.50, an post 11.20, parcel of 20kg to France, DPD = 10.80, an Post €16.00. 20kg parcel to anywhere in Ireland - due to contract I cannot say exact price, but an post are 65c more expensive, but both dpd and an post are under €5.

In your case, you seem to be a walk in customer with one parcel and possibly won't be sending a parcel again for a few weeks. DPD are not interested nor set up for you, but An Post are. For exporting outside EU, DPD (DHL, UPS, INTERLINK etc etc) need 4 copies of invoice and a commodity code. An Post utilise international postal agreements and can cut this down to a little green slip.

A little understanding of what different companies are about will open your eyes wider to costs / value.

Transpirant

sandin wrote: »

I send in excess of 500 parcels a week - I can assure you I check every cost down to the last cent as I don't charge any shipping fees. For me DPD are cheaper than An post. But as I said, and you obviously did not read, I have "negotiated" rates with both carriers. And nearky every other business taht send parcels will have special rates too.

e.g. Parcel of 20kg to UK. DPD = 7.50, an post 11.20, parcel of 20kg to France, DPD = 10.80, an Post €16.00. 20kg parcel to anywhere in Ireland - due to contract I cannot say exact price, but an post are 65c more expensive, but both dpd and an post are under €5.

In your case, you seem to be a walk in customer with one parcel and possibly won't be sending a parcel again for a few weeks. DPD are not interested nor set up for you, but An Post are. For exporting outside EU, DPD (DHL, UPS, INTERLINK etc etc) need 4 copies of invoice and a commodity code. An Post utilise international postal agreements and can cut this down to a little green slip.

A little understanding of what different companies are about will open your eyes wider to costs / value.

Please! No more silly excuses! I certainly intend to recommend An Post because of a more transparent system of quotation and also because when DPD reply to you, they sign themselves as ''regards, DPD''. No name of the person you are talking to, it feels like you are talking to a teleprompter machine.

DHL/UPS/Interlink are also a ripoff - An Post works out an average of 70% cheaper than DPD and the aforementioned couriers. My business will use An Post and I intend to recommend An Post to IBEC for Businesses and Universities. No need to pay 70% more with DPD.

ejmaztec

Transpirant wrote: »

Please! No more silly excuses! I certainly intend to recommend An Post because of a more transparent system of quotation and also because when DPD reply to you, they sign themselves as ''regards, DPD''. No name of the person you are talking to, it feels like you are talking to a teleprompter machine.

DHL/UPS/Interlink are also a ripoff - An Post works out an average of 70% cheaper than DPD and the aforementioned couriers. My business will use An Post and I intend to recommend An Post to IBEC for Businesses and Universities. No need to pay 70% more with DPD.

It's a rip-off for the one-off consumer but not for bulk trade customers. It proves that the likes of DPD are only really interested in businesses that ship in large quantities, because it's more cost-effective for them.

whiterebel

Transpirant wrote: »

Please! No more silly excuses! I certainly intend to recommend An Post because of a more transparent system of quotation and also because when DPD reply to you, they sign themselves as ''regards, DPD''. No name of the person you are talking to, it feels like you are talking to a teleprompter machine.

DHL/UPS/Interlink are also a ripoff - An Post works out an average of 70% cheaper than DPD and the aforementioned couriers. My business will use An Post and I intend to recommend An Post to IBEC for Businesses and Universities. No need to pay 70% more with DPD.

You send one shipment, and you become an expert:rolleyes:

Any business I know shipping any volume don't use An Post. They will use TNT, DHL, UPS etc. They are not competitive on national deliveries either.

By the way DPD bought Interlink a couple of years ago so you might want to research a bit better in future.;)

Transpirant

ejmaztec wrote: »

It's a rip-off for the one-off consumer but not for bulk trade customers. It proves that the likes of DPD are only really interested in businesses that ship in large quantities, because it's more cost-effective for them.

But for Ireland this wouldn't work out. It's not a level playing field because it rewards pig capitalism (businesses) ahead of consumers by charging them different prices. I'm not sure if this borders on competition irregularities under the competition act. That's why I'm personally in favor of a third band of income tax for companies and businesses like this who discriminate against customers. They don't have any transparent quote system on their website because they want to charge different rates. DPD are to be avoided at all costs.

Transpirant

whiterebel wrote: »

You send one shipment, and you become an expert:rolleyes: Any business I know shipping any volume don't use An Post. They will use TNT, DHL, UPS etc. They are not competitive on national deliveries either.By the way DPD bought Interlink a couple of years ago so you might want to research a bit better in future.;)

Over a seven week period, I requested multiple quotes for different items and An Post averaged 70% cheaper. There are many businesses using An Post because mine uses it and I have seen many others in our local Post Office. An Post are much more competitive on prices than ANY of these couriers. I checked the others too and DHL was the most expensive.

Transpirant

Transpirant wrote: »

But for Ireland this wouldn't work out. It's not a level playing field because it rewards pig capitalism (businesses) ahead of consumers by charging them different prices. I'm not sure if this borders on competition irregularities under the competition act. That's why I'm personally in favor of a third band of income tax for companies and businesses like this who discriminate against customers. They don't have any transparent quote system on their website because they want to charge different rates. DPD are to be avoided at all costs.

So you think they should charge someone who ships one parcel a month and someone/businees who ships 500 parcels in a month the same price per parcel?

Good luck with your business :rolleyes:

Transpirant

After reading about this, I'm so glad I avoided DPD. :eek:

Transpirant

Jayden Old Giant wrote: »

So you think they should charge someone who ships one parcel a month and someone/businees who ships 500 parcels in a month the same price per parcel?Good luck with your business :rolleyes:

It's a shame you support a flawed business policy that always ends badly. It shows the extent to how unprofessional some Irish businesses unethically behave for money. Good luck finding customers with that attitude.

Transpirant

Transpirant wrote: »

It's a shame you support a flawed business policy that always ends badly. It shows the extent to how unprofessional some Irish businesses unethically behave for money. Good luck finding customers with that attitude.

Business rewards customers that use them more frequently, if they didnt their customers will choose someone else.

Why do you think you should be entitled to the same price as someone who provides them far more business?

For the record I dont work for DPD or any other shipping company, its called having common sense.

whiterebel

Transpirant wrote: »

It's a shame you support a flawed business policy that always ends badly. It shows the extent to how unprofessional some Irish businesses unethically behave for money. Good luck finding customers with that attitude.

Yes a customer would be so happy at being rewarded for shipping 500 parcels a month, by charging a one-off the same.
And you're ranting about DPD despite your extensive investigation showing DHL are the most expensive?

Transpirant

Jayden Old Giant wrote: »

Business rewards customers that use them more frequently, if they didnt their customers will choose someone else.

Why do you think you should be entitled to the same price as someone who provides them far more business?

For the record I dont work for DPD or any other shipping company, its called having common sense.

But that isn't competition and no they wouldn't choose somewhere else. I have some concerns this type of policy is bordering on a violation of European law too. The EU directive on competition obliges the member state to ensure companies have ''financial transparency''. In fact, I think I'll report this.

whiterebel

Transpirant wrote: »

But that isn't competition and no they wouldn't choose somewhere else. I have some concerns this type of policy is bordering on a violation of European law too. The EU directive on competition obliges the member state to ensure companies have ''financial transparency''. In fact, I think I'll report this.

They all quote different prices, why isn't it competition? You decided to use the specialist in one-off shipments, and got the cheapest price. `If they all offered the same rate, that would be a lack of competition.

Most companies operate by giving better prices/deals to customers that order more. You should provide a laugh to the competition authority, just a pity its a complete waste of their time.

I don't think this chaps the full shilling, I'm out.

Transpirant

whiterebel,

I'm not sure if you carefully read my previous post. The hint is in the ''financial transparency'' bit.

whiterebel

Jayden Old Giant wrote: »

I don't think this chaps the full shilling, I'm out.

Yes, same here.

red menace

Transpirant wrote: »

Jayden Old Giant wrote: »

Business rewards customers that use them more frequently, if they didnt their customers will choose someone else.

Why do you think you should be entitled to the same price as someone who provides them far more business?

For the record I dont work for DPD or any other shipping company, its called having common sense.

But that isn't competition and no they wouldn't choose somewhere else. I have some concerns this type of policy is bordering on a violation of European law too. The EU directive on competition obliges the member state to ensure companies have ''financial transparency''. In fact, I think I'll report this.

That's quite the shoulder chip you habe there. Did you ask for a break down if the costs? I worked for a company that shipped a lot of goods overseas and we were always required to produce lists of items with part numbers, country of manufacture and values.It was always a pain in the Arse to get everything in order. I wish I had read this sooner so I could have nipped to the post office and saved myself the paperwork

Would you ask a roadbuilder to pave your garden path?

sandin

Transpirant wrote: »

After reading about this, I'm so glad I avoided DPD. :eek:

can't see the problem there - one person had an issue because they did not package the bonnett properly. That's their issue, not dpd's.

I wonder how the bonnet would have arrived using An Post - whoops, an post wouldn't have accepted it as it exceeds their size.

Nearly every other post on that thread says DPD are excellent.


Why I use DPD

1. They are 16% cheaper than An Post for Irish Deliveries. 30% + cheaper for UK deliveries and up to 50% cheaper for European deliveries. All based on specially negotiated bulk rates with both carriers.
2. They text customers in the morning and give them a 2 hour time frame for delivery. (not available with an post)
3. I can track the parcel online in real time. (not available with an post)
4. I can contact the depot / driver in relation to a specific parcel (you cannot do this with an Post)
5. If a parcel goes missing and does not turn up after 3 days, I am compensated for the loss ad the cost of the product is taken off the next staement. - (An post system is non existent, still waitin on claims from last Christmas)


Where An Post win out is on small light packages (upto 2kg) / large envelopes that fit in letterboxes. - But that's their speciality, but then number of packages I send that meet this criteria is virtually zero.

ejmaztec

Transpirant wrote: »

But for Ireland this wouldn't work out. It's not a level playing field because it rewards pig capitalism (businesses) ahead of consumers by charging them different prices. I'm not sure if this borders on competition irregularities under the competition act. That's why I'm personally in favor of a third band of income tax for companies and businesses like this who discriminate against customers. They don't have any transparent quote system on their website because they want to charge different rates. DPD are to be avoided at all costs.

It's been working out in Ireland and worldwide since the dawn of courier-companies.

If I were running a courier company, I'd want all of my vehicles, containers etc., as full as possible at all times, so it's logical to offer bulk discounts to bulk business customers, because they're the ones that are going to help take up all of the space in the shortest possible time.

I suppose you think that a person buying an item from a manufacturer should be charged the same item price as someone buying 10,000 of them? Perhaps they should be reported to the competition authority as well?

Transpirant

sandin wrote: »

can't see the problem there - one person had an issue because they did not package the bonnett properly. That's their issue, not dpd's.

How is it the customers fault when DPD damaged their item? DPD treated it like **** and clearly threw it onto their wagon when they were delivering it. You still cannot see the problem?!? Oh wait, you obviously have closer connections to DPD than you are letting on.

sandin wrote: »

Nearly every other post on that thread says DPD are excellent.

DPD may be trying to counter any complaints about them so I'm betting some of those defenders either work for DPD or have close affiliations with DPD.

sandin wrote: »

Why I use DPD

1. They are 16% cheaper than An Post for Irish Deliveries. 30% + cheaper for UK deliveries and up to 50% cheaper for European deliveries. All based on specially negotiated bulk rates with both carriers.

That is not true. An Post are cheaper if you research their prices properly.

sandin wrote: »

2. They text customers in the morning and give them a 2 hour time frame for delivery. (not available with an post)

An Post offer an expedited parcel delivery service too.

sandin wrote: »

3. I can track the parcel online in real time. (not available with an post)

That is patently false. An Post's ''registered post'' gives real time updates with a tracking number.

sandin wrote: »

4. I can contact the depot / driver in relation to a specific parcel (you cannot do this with an Post)

DPD are frequently mentioned as never answering their phones. There are many customer complaints on boards.ie highlighting this.

sandin wrote: »

5. If a parcel goes missing and does not turn up after 3 days, I am compensated for the loss ad the cost of the product is taken off the next staement. - (An post system is non existent, still waitin on claims from last Christmas)

An Post have a better customer service when dealing with the public as evident by their track record. DPD are only new and as I pointed on previous page, DPD respond to a customer as ''regards, DPD''. They also took two days to reply to me with a quote. Unlike An Post who have a real time quote system available on their website. Who's the better service now.

sandin wrote: »

Where An Post win out is on small light packages (upto 2kg) / large envelopes that fit in letterboxes. - But that's their speciality, but then number of packages I send that meet this criteria is virtually zero.

I will be recommending An Post to IBEC tomorrow morning for Businesses.

Transpirant

ejmaztec wrote: »

It's been working out in Ireland and worldwide since the dawn of courier-companies.

If I were running a courier company, I'd want all of my vehicles, containers etc., as full as possible at all times, so it's logical to offer bulk discounts to bulk business customers, because they're the ones that are going to help take up all of the space in the shortest possible time.

I suppose you think that a person buying an item from a manufacturer should be charged the same item price as someone buying 10,000 of them? Perhaps they should be reported to the competition authority as well?

That's not the issue they are being cited for.

Opinicus

OK we get it, DPD are expensive for some things but, if they were really as bad or outrageously expensive as you say then I don't think they would still be in business would they?

ejmaztec

Transpirant wrote: »

That's not the issue they are being cited for.

You decided to enter this particular territory, so I decided to comment on it.

sandin

Transpirant wrote: »

How is it the customers fault when DPD damaged their item? DPD treated it like **** and clearly threw it onto their wagon when they were delivering it. You still cannot see the problem?!? Oh wait, you obviously have closer connections to DPD than you are letting on.






That is not true. An Post are cheaper if you research their prices properly.




An Post offer an expedited parcel delivery service too.




That is patently false. An Post's ''registered post'' gives real time updates with a tracking number.






An Post have a better customer service when dealing with the public as evident by their track record. DPD are only new and as I pointed on previous page, DPD respond to a customer as ''regards, DPD''. They also took two days to reply to me with a quote. Unlike An Post who have a real time quote system available on their website. Who's the better service now.




I will be recommending An Post to IBEC tomorrow morning for Businesses.

1. All parcel companies request that anything you send is packaged properly. - There are specialist car part couriers, but some people are not prepared to pay a little extra for a specialist service. That's their risk. Same applies to An Post - if it is not suitably packaged, it will be damaged and they will ntotake responsibility for it. - they won;t even accept it over the counter in the first place. (and neither should they)

2. As someone that sends over 500 parcels a week with peak dispatches over circa 2000 parcels in a week, I can assure you I research prices and get the best possible deal out of all couriers. Currently DPD come in the lowest of all firms for my business. 16% lower than An Post and 5% lower than fastway.

3. My comparison is DPD next day service versus An Post next day service - parcel up to 30kg. An IDENTICAL comparison.

4. An post DON'T do real time updates - it is updated after the delivery round has been completed. Id DPD deliver at 9.15am, it shows on my screen at 9.15am with the signature and name of the person that accepted the parcel.

5. DPD are a fully owned subsiduary of LaPoste - The French Post office and have been around for many many years. They are a GLOBAL company with offices worldwide. They specialise in Business to Consumer and business to business delivery. they DO NOT target nor advertise in any way a Consumer to consumer delivery service. The same way Musgraves do not advertise to the local consumer. Oh yeah - their turnover last year was 3.3 BILLION euro.

6 - WHAT ON EARTH has IBEC got to do with this?

7. I have no issue with An Post, I use them as well as DPD as they ae particulary good at small packets and large envelope delivery. They are also good for rural delivery. But in the main DPD provide me with a better service for my needs. For YOUR needs An Post provided a better servcie. That's call point of difference between two different companies. An Post are a CONSUMER oriented company and DPD are a BUSINESS oriented company - See that?? - Two DIFFERENT modes of operation.

marinbike

Transpirant wrote: »

I needed to send a package-parcel to a non-European destination and decided to price around so I checked DPD couriers except they haven't got any real-time pricing quote available on their website: you must email them for a quote! Having emailed them, they finally responded two days later and gave me a quote of €70 for an item. This compares to €17 with An Post!

Anyone looking to post a package-parcel should be aware of this - An Post are the cheapest and my package was delivered on time too. Go with the most competitive. :cool:

Thx for the info! I will not be using dpd when I'm posting my next parcel. That sounds like a total rip off.

sandin

marinbike wrote: »

Thx for the info! I will not be using dpd when I'm posting my next parcel. That sounds like a total rip off.

btw - the OP doesn't tell you that his "parcel" was less than 2kg and came within An Post's small packet rate. (e.g. smaller than a shoe box)

If it was say, 5kg and was the size of a box of wine, An Post's rate would have been €60.00

Or of it was still 2kg and was bigger than a shoe box, the rate would have been €32


http://www.anpost.ie/AnPost/PostalRates/Standard+Post.htm

Whereas, i can send something up to 30kg that is up to 2metres long for about €18 to a country such as Norway (non eu) via DPD. The An Post website rate for the same package is €65

Now can you tell me which is cheaper based on my needs?

marinbike

DPD comes just 2.6 out of 10:

http://www.trustpilot.co.uk/review/www.dpd.co.uk



There is also an interesting forum thread about DPD on Amazon now as well: See here


According to another review about DPD:

'' staff from DPD which were rude, offensive and highly unprofessional.(A recent comment by one of their drivers has been grabbed in case it gets removed again). Here it is:
''

sandin

marinbike wrote: »

DPD comes just 2.6 out of 10:

http://www.trustpilot.co.uk/review/www.dpd.co.uk



There is also an interesting forum thread about DPD on Amazon now as well: See here


According to another review about DPD:

'' staff from DPD which were rude, offensive and highly unprofessional.(A recent comment by one of their drivers has been grabbed in case it gets removed again). Here it is:
''

And if you key in An post problems, DHL problems, UPS problems, GLS problems you'll get as many issues as you get with DPD. Even here tehre are numerous threads about An Post not delivering parcels and only dropping in calling cards.

As i said, DPD are a business servcie for business users, An Post as a consumer service for consumer users and also are a business service for busienss users.

You use who suits you best.

Transpirant

marinbike wrote: »

Thx for the info! I will not be using dpd when I'm posting my next parcel. That sounds like a total rip off.

You're welcome. DPD are a ripoff. An Post is the benchmark for all courier companies. It's also our national post service unlike the corporate companies taking advantage of Ireland's low tax system to bolster their profit margins.

red menace

Transpirant wrote: »

marinbike wrote: »

Thx for the info! I will not be using dpd when I'm posting my next parcel. That sounds like a total rip off.

You're welcome. DPD are a ripoff. An Post is the benchmark for all courier companies. It's also our national post service unlike the corporate companies taking advantage of Ireland's low tax system to bolster their profit margins.

Are you familiar with the term horses for courses?
an post is much more suitable for your low volume small package occaisional usage.
You never answered my other question? Would you ask a road builder to pave your garden path?

Kintarō Hattori

Just to chip in OP:

The company I work for sends hundreds of parcels each week both within Ireland and abroad. We've looked at all the delivery options including DPD, Nightline, An Post and many more. For parcels within Ireland and to the UK we chose to use DPD as we found them the cheapest by quite a bit.

Once you start to go further afield then An Post becomes more competitive. This is of course 'in our opinion'.

keithclancy

I rarely had a decent experience with courier companies in Ireland, An Post were about the best at finding your house since the postie would know where it is.

Although, all too frequently he'd stick a note in the door saying 'you weren't in' and when you caught him he'd fess up and say your parcel was too big to bring with him (This was a linksys router).

TNT get a bad rep in Ireland simply because alot of people bought stuff from iBood and some other Dutch companies, its just the Dutch National post system with the last leg handled by An Post.

DPD had issues finding my house for some reason, An Post is about the best for Personal Postage, mainly because you can go to the post office to send your package.

honcho

I just had DPD at the door. Extremely rude. First of all they lost my parcel for a week. I had to contact the seller to chase it up.
We had a row on the street where he ended up leaving with the parcel. I think it was his day off (Saturday). I said I was expecting the delivery earlier so he blew his top. Never again.

ejmaztec

honcho wrote: »

I just had DPD at the door. Extremely rude. First of all they lost my parcel for a week. I had to contact the seller to chase it up.
We had a row on the street where he ended up leaving with the parcel. I think it was his day off (Saturday). I said I was expecting the delivery earlier so he blew his top. Never again.

I doubt the delivery man was responsible for your parcel getting lost, and I'm not surprised that he blew his top when you decided to have a row with him. A classic case of "shoot" the messenger.

honcho

Sorry Ejmaztec but nobody shot the messanger and nobody blamed the delivery man. He was obviously not happy to have to deliver on a saturday as he had his kid with him. As a representative of his company he should at least be courteous. The row was about his rudeness and aggressiveness and nothing to do with the parcel.
And why did he behave the way he did because I happened to say that I had just emailed the seller to cancel the order as it was 10 days late.

the groutch

honcho wrote: »

I just had DPD at the door. Extremely rude. First of all they lost my parcel for a week. I had to contact the seller to chase it up.
We had a row on the street where he ended up leaving with the parcel. I think it was his day off (Saturday). I said I was expecting the delivery earlier so he blew his top. Never again.

sounds like you ate the head off him first, even though he himself was probably in no way responsible for the item going missing, and he had the decency to deliver it on his day off.

also bear in mind that DPD's contract is with the sender, not you.

jfk1977

I have found DPD to be pretty good and you must remember that this is a franchise so staff in one depot are not always working under the same conditions as another. The only difficult I have ever had is when a regular driver was sick and a replacement had taken over which often effected our routine.

As for cost DPD are much better than An Post but for business not for one off's and you must also bear in mind for non european destinations there will be a 25.00 custom clearance charge.

Arawn

I quite like dpd, they even will try to rediliver an item free of charge if you contact them within a few days if you miss em first time round

Dublin6w2014

DPD are not very satisfactory if you are receiving a parcel. They cannot say when the parcel will arrive until the morning of delivery. They say that they don't know whether the parcel will fit on the lorry or not, until then.
In all my life I never heard such nonsense. Surely they know the capacity of their lorries. Can they not measure the parcels & calculate if they will fit into the available space? Sounds like a primary school maths problem.
Today my son took a half day off work in the morning & I took the afternoon off to wait in for a delivery. I called them at 1.05 - no answer. I called again at 4 and was told that the parcel had not been put on the lorry that morning.
In the 21st century you cannot ask people to take an unspecified amount of time off work to accept a parcel. When I said this I was met with all kinds of objections, as if I was being unreasonable. If I were running a business I would not use DPD to deliver my goods -customers would only get annoyed like me.

whiterebel

Dublin6w2014 wrote: »

DPD are not very satisfactory if you are receiving a parcel. They cannot say when the parcel will arrive until the morning of delivery. They say that they don't know whether the parcel will fit on the lorry or not, until then.
In all my life I never heard such nonsense. Surely they know the capacity of their lorries. Can they not measure the parcels & calculate if they will fit into the available space? Sounds like a primary school maths problem.
Today my son took a half day off work in the morning & I took the afternoon off to wait in for a delivery. I called them at 1.05 - no answer. I called again at 4 and was told that the parcel had not been put on the lorry that morning.
In the 21st century you cannot ask people to take an unspecified amount of time off work to accept a parcel. When I said this I was met with all kinds of objections, as if I was being unreasonable. If I were running a business I would not use DPD to deliver my goods -customers would only get annoyed like me.

Most, if not all, couriers will advise a delivery time between 8am and 6pm to cover themselves. Also goods are normally distributed between depots by Artics with 40ft trainers which arrive at 6-7am in the morning, so if there is something big on board, they may not be able to get it out on delivery same day

sandin

Dublin6w2014 wrote: »

DPD are not very satisfactory if you are receiving a parcel. They cannot say when the parcel will arrive until the morning of delivery. They say that they don't know whether the parcel will fit on the lorry or not, until then.
In all my life I never heard such nonsense. Surely they know the capacity of their lorries. Can they not measure the parcels & calculate if they will fit into the available space? Sounds like a primary school maths problem.
Today my son took a half day off work in the morning & I took the afternoon off to wait in for a delivery. I called them at 1.05 - no answer. I called again at 4 and was told that the parcel had not been put on the lorry that morning.
In the 21st century you cannot ask people to take an unspecified amount of time off work to accept a parcel. When I said this I was met with all kinds of objections, as if I was being unreasonable. If I were running a business I would not use DPD to deliver my goods -customers would only get annoyed like me.

They text / email a 2 hour delivery window early on the day of delivery.

Btw - what parcel delivery company will tell you the approx time the day before? I'm sending parcels for many years and don't know any that can give youa time the day before with any degree of certainty.

garry102

Not happy with this service at all... I'm waiting for my delivery since yesterday and I just get a phone call of them that they not able to do this today and they are not sure about tomorrow becouse they have wrong address. Didnt even say sorry or anything... I' m waiting since 4 days, I understand they are busy but now theres a problem with my address... So I am going to colect my stuff today by myself. Very disapointed, never again.

893bet

Parcelmotel are the way forward if you live anyway near one of their drop points.

Amazing system.

skelligs

garry102 wrote: »

Not happy with this service at all... I'm waiting for my delivery since yesterday and I just get a phone call of them that they not able to do this today and they are not sure about tomorrow becouse they have wrong address. Didnt even say sorry or anything... I' m waiting since 4 days, I understand they are busy but now theres a problem with my address... So I am going to colect my stuff today by myself. Very disapointed, never again.

surely wrong address is not their fault.???? They didn't write the address.

But sure - isn't it so easy to blame a delivery company and then run online, create an account on a forum and belt out your complaint without even checking your facts.

BTW - you are conflicting your info. You say you are waiting 4 days, then you say waiting since yesterday? Which is it? 4days or 1day? Also courier companies don't pack and dispatch, they just collect and deliver. If the company that you ordered from did not dispatch on time, then you don't get delivered on time.