McGuirks Golf Shop Blanchardstown - Dispute

who_ru

Hi,

I hired a set of golf clubs from McGuirks Blanchardstown on 20/04/2012.

their procedure is the customer puts a 500 euro deposit via credit card on the set of clubs. the customer can then use the clubs for 3 days, return them to McGuriks and they then refund the credit card by 465 euro, meaning club hire for 3 days costs 35 euro.

i returned the clubs to McGuirks in good condition on 23/04/2012, however they could not find the agreement i had signed with them, or the list of clubs i had hired, but they said that it was okay and they were satisfied that i had returned the clubs in good condition.

i got a receipt from them detailing the refund amount.

as we know credit card transactions can take 3-5 working days to go through.

however, after a period of 5 working days no refund has been made to my card. i phoned them yesterday and asked why the refund hadn't been made. they assured me the refund had been made and i would receive it today. But nothing has been refunded.

they then called me back a while ago and said that they phoned the company that handles their refunds, and this company said they have no record of McGuriks making any refund to my credit card, hence no refund.

i have now been told that i can wait another 3-5 working days for another refund. but if they didn't make the refund the 1st time then i've no confidence in them to do it a 2nd time either.

this is terrible customer service. i called my bank, and i can do a charge back on the original payment of 500 euro to McGuirks, they will then have 45 days to dispute the payment.

wondering if i should go this route?

they have offered to give me cash of 465 euro if i call in store. but how many more customers have experienced this?

p.s. - i posted this in the consumer issues forum as well for feedback.

death1234567

who_ru wrote: »

they have offered to give me cash of 465 euro if i call in store.

Then what's the problem? Just call in and get your money.

peepee

They have agreed to refund you cash? Whats the problem? Sounds to me like you're panicking

tang1

Your getting a cash refund of the agreed amount, no issue. Go get your money and stop panicking.

Keano

Consumer Issues >>>>>>>

who_ru

well my problem is that they told me they refunded my card when they didn't, said i could call in store to get cash, but this was part of the original agreement, what if i lived in the UK, should i just pop on a plane from London to collect cash that wasn't mentioned first day?

k.p.h

Understandable that you are a bit annoyed since it is quite a bit of money, but in retail as in every other walk of life mistakes happen. Wires got crossed somewhere, once they are honest and forthcoming I reckon everything will work out OK. No need to panic..

blue note

Mistakes happen, they've offered it to you in cash anyway. I'd say cut them some slack!

Jul3s

who_ru wrote: »

well my problem is that they told me they refunded my card when they didn't, said i could call in store to get cash, but this was part of the original agreement, what if i lived in the UK, should i just pop on a plane from London to collect cash that wasn't mentioned first day?

Your problem is you're panicking, relax and wait for the money to be refunded to your card or call in to the shop, it really is that simple.

charlieIRL

they have offered you your money back so this means that its a genuine mistake somewhere and they are being very decent about it. Go in get your money, lodge it back into your account and relax!!

Milkers

This is not terrible customer service by any means it just seems you have zero patience/tolerance for what is obviously a genuine mistake.

newport2

I think dispute is the wrong word. Delay is what I would call it.

McGuirks are not out to rip you off. If you wait you will get your money refunded. You can go and collect the cash. Or worst possible scenario, you can do a charge back. Can't really see how you will lose.

GreeBo

Not a golf Issue