unable to access emailed bills

Badhb

Hi

I am really hoping someone from electric ireland can help me as I got nowhere with customer service about this.

I receive my esb electic ireland bills by email. However for the last couple of months I have been unable to open the pdf or whatever attachment the bills come with the email. This means I can't see my meter reading, details of bill, nor print out a copy of the bill.

I have tried phoning customer service about this but they said I had to adjust my computer settings. However, I don't have a clue what settings I need to adjust or how to go about it.

I have a toshipa laptop, I don't know if that makes any difference, with windows vista.

I need to access my bills!

thanks

EI: Una

Hi Badhb,

I am investigating this for you now and will update you asap.

Regards,
Una

EI: Una

Hi again Badhb,

Could you send me the details of your account by private message? Account number, name, address, telephone number are what we require. Just to advise: we can only discuss account details with the named account-holder - for data protection/security reasons.

Regards
Una

Badhb

PM sent Una