Renult dealers

beetlefan

I have a problem with my renault car and my own mechanic tried to fix it. He replaced the egr valve with a genuine part and then the air flow meter with a non genuine (but made by Continental). Neither solved the problem so i went to the main renault dealer as a last resort. Their diagnostics said that the air flow meter was not reading correctly and recommended fitting a new renault one for 250 euro. I told them that i had already fitted a brand new one to the car and it made no difference. The main dealer still want to fit the genuine part as they say the non genuine part may not be working correctly. Now for the good bit:The main dealer tells me that i have to pay in advance for the part and if they fit the genuine renault part and it does not solve my problem , tough, there will be no refund for the part and they will continue to replace parts with me paying for them untill the find the problem. Has any one else had similar problems with any main dealer ? The main dealer say that he has to special order this part and can not return it in the event that it does not work.
He kindly offered to keep it on his shelf and try and sell it at a future date if it does not work. Any suggestion where i go from here?

fasttalkerchat

beetlefan wrote: »

I have a problem with my renault car and my own mechanic tried to fix it. He replaced the egr valve with a genuine part and then the air flow meter with a non genuine (but made by Continental). Neither solved the problem so i went to the main renault dealer as a last resort. Their diagnostics said that the air flow meter was not reading correctly and recommended fitting a new renault one for 250 euro. I told them that i had already fitted a brand new one to the car and it made no difference. The main dealer still want to fit the genuine part as they say the non genuine part may not be working correctly. Now for the good bit:The main dealer tells me that i have to pay in advance for the part and if they fit the genuine renault part and it does not solve my problem , tough, there will be no refund for the part and they will continue to replace parts with me paying for them untill the find the problem. Has any one else had similar problems with any main dealer ? The main dealer say that he has to special order this part and can not return it in the event that it does not work.
He kindly offered to keep it on his shelf and try and sell it at a future date if it does not work. Any suggestion where i go from here?

Is there another Renault dealer near you?
I'm avoiding mine because the employee didn't know the difference between a pollen filter and an air filter.

Nissan doctor

Sounds like the stereotypical dealer attitude...just replace everything until the problem goes away, rather then display some knowledge and properly diagnose the problem.:rolleyes:

beetlefan

No, the next nearest dealer is 60 miles away. I checked with the natonal consumer agency about this and their advice was as follows. You bring your car to the main dealer and expect that they have the expertise to solve the problem. If they recommend some work you should expect that it will fix the problem, but if not the only option left open is to go to the small claims court and try your luck.

Nissan doctor

beetlefan wrote: »

No, the next nearest dealer is 60 miles away. I checked with the natonal consumer agency about this and their advice was as follows. You bring your car to the main dealer and expect that they have the expertise to solve the problem. If they recommend some work you should expect that it will fix the problem, but if not the only option left open is to go to the small claims court and try your luck.

Surely there are options of a competant independant garage near you?

beetlefan

I have tried my own mechanic who is very good but he is stumped with this one so i am between the rock and the renault dealer

Gran Hermano

beetlefan wrote: »

No, the next nearest dealer is 60 miles away. I checked with the natonal consumer agency about this and their advice was as follows. You bring your car to the main dealer and expect that they have the expertise to solve the problem. If they recommend some work you should expect that it will fix the problem, but if not the only option left open is to go to the small claims court and try your luck.

60 miles won't cost you too much in time and fuel compared to paying your local Renaut dealer 250 quid to guess.

Fran1985

Never thought of the consumer agency when i had problems with Renault. Dam it.

I drove my car to work one day, when i came out it wouldn't start. Nothing. Like the battery had died. Had to get it towed and went to dealer 380 quid later, a new battery (which they'd only replace 12-18 months previously) + labour and test and the car was fixed. Following week same problem, another 380 quid to replace starter motor. complained but got no where. When i picked up the car, the breaks had siezed. another 100-200 quid and then when that was done i had a flat tyre. I went in and ate them, but got no where except a free full health check. If i wanted to go ahead and get it all sorted, the bill would be 1500. Told them to go f**k themselves. Went to local garage with the list, 500 quid later the car was brand new.

Not sure if its just renault but man they are robbing gits

johnayo

Fran1985 wrote: »

Never thought of the consumer agency when i had problems with Renault. Dam it.

I drove my car to work one day, when i came out it wouldn't start. Nothing. Like the battery had died. Had to get it towed and went to dealer 380 quid later, a new battery (which they'd only replace 12-18 months previously) + labour and test and the car was fixed. Following week same problem, another 380 quid to replace starter motor. complained but got no where. When i picked up the car, the breaks had siezed. another 100-200 quid and then when that was done i had a flat tyre. I went in and ate them, but got no where except a free full health check. If i wanted to go ahead and get it all sorted, the bill would be 1500. Told them to go f**k themselves. Went to local garage with the list, 500 quid later the car was brand new.

Not sure if its just renault but man they are robbing gits

Not sure what the reference to flat tyre is.

Fran1985

all just part of a string of problems that occured when dealing with the one garage. Major conincidence, i've no doubt but it was something that added fuel to my raging fire

beetlefan

Gran Hermano wrote: »

60 miles won't cost you too much in time and fuel compared to paying your local Renaut dealer 250 quid to guess.

One dealer is 50 miles away and the other is 60. No nearer renault dealer than that and not surprised given the level of robbery from them.
I doubt that another main dealer will do any better for me because they all use the same diagnostic equipment.

Nissan doctor

beetlefan wrote: »

One dealer is 50 miles away and the other is 60. No nearer renault dealer than that and not surprised given the level of robbery from them.
I doubt that another main dealer will do any better for me because they all use the same diagnostic equipment.

Its not the diagnostic equipment that's the problem generally, its the people using it!

lotmc

Could you ask the renault garage to test the non-OEM air flow meter that you recently bought by putting it into a similar renault and see if it works OK? That way you should know whether it is indeed the problem.
Renault dealer probably wont do this for you though, but youd never know.....

Nissan doctor

lotmc wrote: »

Could you ask the renault garage to test the non-OEM air flow meter that you recently bought by putting it into a similar renault and see if it works OK? That way you should know whether it is indeed the problem.
Renault dealer probably wont do this for you though, but youd never know.....

They'd likely dish out the dealer jibberish about it possibly frying the ECU or something.

Bensmyth

A generic Air Mass meter should work but there is always a possibility that there is a problem with interfacing. Meaning that the Original Air Mass would have a unique signal that communicates with the ECU and if the generic Air Mass was not responding with the same signal the ECU would claim it faulty my definition. So just be careful that the Generic is listed for that actual car and not an older/newer version.
A computer can sometimes show a faulty Air Mass and then when replaced with a new Genuine the fault can return. A chain reaction of events can sometimes cause this problem, A faulty Catalytic Converter can cause a restriction in the flow of exhaust fumes which in turn can cause the EGR Valve to become faulty and then lead to the Air Mass Showing a fault when the car is plugged into the diagnostic computer leading to the assumption that it is a faulty Air Mass when in fact the problem is at the other end.
Alot of Town driving, Stopping & Starting can cause a Cat to become clogged.
You Said your Garage Changed the EGR and the Air Mass I'd bring it back ask them to take a closer look at the Cat.

What exactly is the Car doing or Not doing when driving. Is it in limp home, engine management light, excessive smoke. Does it ever drive okay? Explain a little more of the problem.

beetlefan

Bensmyth wrote: »

A generic Air Mass meter should work but there is always a possibility that there is a problem with interfacing. Meaning that the Original Air Mass would have a unique signal that communicates with the ECU and if the generic Air Mass was not responding with the same signal the ECU would claim it faulty my definition. So just be careful that the Generic is listed for that actual car and not an older/newer version.
A computer can sometimes show a faulty Air Mass and then when replaced with a new Genuine the fault can return. A chain reaction of events can sometimes cause this problem, A faulty Catalytic Converter can cause a restriction in the flow of exhaust fumes which in turn can cause the EGR Valve to become faulty and then lead to the Air Mass Showing a fault when the car is plugged into the diagnostic computer leading to the assumption that it is a faulty Air Mass when in fact the problem is at the other end.
Alot of Town driving, Stopping & Starting can cause a Cat to become clogged.
You Said your Garage Changed the EGR and the Air Mass I'd bring it back ask them to take a closer look at the Cat.

What exactly is the Car doing or Not doing when driving. Is it in limp home, engine management light, excessive smoke. Does it ever drive okay? Explain a little more of the problem.

The car has low power in 1st and 2nd gears .Like when pulling away from traffic lights it crawls away but once you get moving it is ok. There is no smoke from it and its not gone heavy on diesel or oil. Its like the turbo does not work untill you get into 3 rd gear. Te car was going fine untill about 4 months ago and there is only 112000 kms on it so there should be some life left in it.

Nissan doctor

TBH it sounds like you need proper diagnostics carried out by someone who fully understands what they are looking at.

Do you know what the exact fault/fault code(s) was?

beetlefan

Nissan doctor wrote: »

TBH it sounds like you need proper diagnostics carried out by someone who fully understands what they are looking at.

Do you know what the exact fault/fault code(s) was?

No i did not get the fault code . At the moment i am looking at changing the turbo pressure solenoid. I borrowed one from another scenic and it seemed to make a difference .

beetlefan

Nissan doctor wrote: »

TBH it sounds like you need proper diagnostics carried out by someone who fully understands what they are looking at.

Do you know what the exact fault/fault code(s) was?

I have replaced my turbo pressure solenoid for 80 euro (delivered from a renault dealer in the north as opposed to 120 from a dealer in the south) and it seems to have solved the problem.
Now is there anyone in the market for a perfect second hand egr valve and air flow meter for a 1.5 dci scenic ?