WiMax..?

CaSCaDe711

Whether it's me watching more daytime TV than usual, or just coincidence, I have viewed more WiMax adverts lately than ever before. That got me thinking, I remember seeing news before in the papers, commenting how, when it finally arrived, WiMax would be very cheap, fast, reliable, so good etc, yes, it all sounded too true. NOW, looking at the imagine site, I'm viewing packages with download speeds up to "10mb"? for €45.74 a month?

Is it just me, or is WiMax nothing like the bargain I was (/we were) expecting?

humanwormbaby

No, WiMax is amazing bad!
I contacted WiMax on 1st May 2012 and made a broadband reservation. To make the reservation I had to provide a phone number, an email address and a postal address. I received an email from WiMax thanking me for my reservation and informing me they would contact me with an install date. I called three days later to get an install date and was told it would take up to ten days to hear from them. On day 8 (9th May), I called again and was told “It *will* take up to ten days, please stop contacting us, we will contact you”. On 11th May (day 10) I called WiMax again, and was told that they didn’t know why I hadn’t yet been contacted. I was told I would be called back. On Wednesday 16th May I still hadn’t heard from them, so I called them. I was told that no reservation had been made by several members of the sales team. I asked to make another reservation and asked if it could be rushed through as I had been waiting for 16 days at this stage. I gave them my details again. That afternoon, they called a telephone number which I had asked not to be contacted at, and told me “We have no reservation for you. We will have to make a new reservation”. I informed them that I had already made a second reservation but if necessary I would make a third reservation. I started to provide them with my details for the third time (not including all the times I called with an enquiry regarding my previous reservation). As I started to provide my postal address, I was told they could not provide broadband in my area. I had wasted a total of 17 days contacting the company repeatedly trying to make a reservation. That was their SALES team, where I was trying to give them money! If their sales team is that incompetent, I can only (fearfully) imagine what their customer service is like. I would advise to stay well away from Irish Broadband / WiMax / Imagine (they are all the same company).

Oceans12

yes and you have to pay by the dreaded direct debit, which can be a dangerous game.