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  • 03-04-2012 8:59pm
    #1
    ianburke
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭


    been trying to get thru all night.first it says im 24th or whatever in queue.then after a few minutes eventually im next in queue,then it says disconnected...seems they have made changes to their live help.looks different too...anybody had any luck getting thru?


Comments

  • #2
    Formation
    Registered Users, Registered Users 2 Posts: 712 ✭✭✭Formation


    This is terrible.

    I was waiting 20 minutes before I gave up last night and at that stage there was still 30 people ahead of me.

    For a company that had in excess of E100m profit last year they can afford to hire another customer service agent.

    Its better to ring them.


  • #3
    ontheditch2
    Registered Users, Registered Users 2 Posts: 372 ✭✭ontheditch2


    Whatever is happening there, the customer service has been deplorable in the last few week. The live chat is constantly at a high level, currently at 85 and i am waiting my turn. I have sent 7 emails on 2 issues over the past 3 weeks, and never received a response.
    I threatened in my last email to close my account and go elsewhere, and i get a free bet the next day, but no response to my email.


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