Invoice Issue

cormie · 25-03-2012 10:08am #1

Hi folks,
Think there may be a slight error in your invoicing system. Had two subs auto-renew last night and got the renewal invoice emails, only one had a pdf attached and the other didn't. Also the PDF that was attached to the one didn't have the usual layout.

Just thought I'd give you a heads up

mneylon · 25-03-2012 4:30pm

Please email accounts@blacknight.com with details and they'll be able to assist you and look into it further

Thanks

Michele

cormie · 25-03-2012 9:26pm

sent

flamegrill · 25-03-2012 10:00pm

Cormac,

If you click download pdf in your cp do you get what you'd expect now?

Thanks,

Paul

cormie · 25-03-2012 11:16pm

Yep, they both seem fine from there

flamegrill · 26-03-2012 7:31am

Cool.

Thanks for the feedback.

Paul

cormie · 27-04-2012 11:14pm

Hi again,
I think something similar may have happened with my latest invoice. I've only received the renewal order and no regular invoice along with it (like usually happens).

mneylon · 27-04-2012 11:23pm

cormie wrote: »

Hi again,
I think something similar may have happened with my latest invoice. I've only received the renewal order and no regular invoice along with it (like usually happens).

Please contact accounts@blacknight.com and they'll be able to assist you.

Invoice Issue

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