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Parents broadband disappearing during the day

Thoie · 2012-03-22 19:21:45

For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract…

22-03-2012 7:21pm

#1

Thoie

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For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

Would anyone be able to help find out what the actual problem is?

0

Comments

#2 23-03-2012 11:14am

dub45

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Thoie wrote: »

For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

Would anyone be able to help find out what the actual problem is?

With your parents' line or with support (that's appalling service they are "receiving".:mad::mad:)

0
#3 23-03-2012 3:41pm

eircom: Mark

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Thoie wrote: »

For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

Would anyone be able to help find out what the actual problem is?

Hi Thoie,

Sorry to hear that your parent were bounced around when trying to resolve the issue, if you would like to PM me with their telephone number I can look into the loss in speed they have been getting.

Thanks, Mark

0
#4 23-03-2012 6:11pm

Thoie

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Issue seems to be resolved - thanks Mark.

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#5 26-03-2012 11:54am

eircom: Mark

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Thoie wrote: »

Issue seems to be resolved - thanks Mark.

Hi Thoie,

Got your PM, thanks for letting us know.

Mark

0