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Ticket office at Dalkey station

  • 09-03-2012 9:12pm
    #1
    ekellyie
    Registered Users, Registered Users 2 Posts: 84 ✭✭


    Hi,

    I was passing through Dalkey station today at around 2pm and it seemed that there were no staff working at the station, the ticket office was closed when you would only expect this at the weekends. I checked the IR website and it shows that the ticket office in Dalkey should be open between 06:30am - 21:30pm from Monday - Saturday and from 09:00 - 19:30 on a Sunday. How are people like myself who have got Free travel passes supposed to get their tickets when the gates locked?


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    ekellyie wrote: »
    Hi,

    I was passing through Dalkey station today at around 2pm and it seemed that there were no staff working at the station, the ticket office was closed when you would only expect this at the weekends. I checked the IR website and it shows that the ticket office in Dalkey should be open between 06:30am - 21:30pm from Monday - Saturday and from 09:00 - 19:30 on a Sunday. How are people like myself who have got Free travel passes supposed to get their tickets when the gates locked?
    Afaik the gate should be left open when the station is unmanned to cater for people who are unable to use the ticket machines, make a complaint to Irish Rail but don't expect much from it.


  • #3
    Cookie_Monster
    Registered Users, Registered Users 2 Posts: 24,537 ✭✭✭✭Cookie_Monster


    "Gone for a sangich and drop o tae, back in 10 mins"


  • #4
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    The response I got from Iarnród Eireann in a similar situation was "you must have a ticket to board the train", repeated over and over. Customer service, just like all other kinds of service at IE, is abysmal.


  • #5
    TheChrisD
    Registered Users, Registered Users 2 Posts: 4,816 ✭✭✭TheChrisD


    ekellyie wrote: »
    How are people like myself who have got Free travel passes supposed to get their tickets when the gates locked?

    Yup, like foggy said, the gate should be left open for DSP pass owners to head on through when the ticket office isn't manned/open, since the ticket machines can't provide our tickets.

    Certain ticket offices seem to be closing more often than they are open, I haven't been able to get a ticket leaving Dunboyne for the past 3 weeks.


  • #6
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    TheChrisD wrote: »
    Yup, like foggy said, the gate should be left open for DSP pass owners to head on through when the ticket office isn't manned/open, since the ticket machines can't provide our tickets.

    Certain ticket offices seem to be closing more often than they are open, I haven't been able to get a ticket leaving Dunboyne for the past 3 weeks.
    Maybe there needs to be an audit of staff numbers at all locations and their hours and duties? seems that Irish Rail's wage bill is ever increasing while the staff are vanishing.


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  • #7
    Heisenberg1
    Closed Accounts Posts: 2,511 ✭✭✭Heisenberg1


    ekellyie wrote: »
    Hi,

    I was passing through Dalkey station today at around 2pm and it seemed that there were no staff working at the station, the ticket office was closed when you would only expect this at the weekends. I checked the IR website and it shows that the ticket office in Dalkey should be open between 06:30am - 21:30pm from Monday - Saturday and from 09:00 - 19:30 on a Sunday. How are people like myself who have got Free travel passes supposed to get their tickets when the gates locked?

    If the ticket office was closed and the night gate locked how did you gain access to the station platform??


  • #8
    ekellyie
    Registered Users, Registered Users 2 Posts: 84 ✭✭ekellyie


    luckily in Dalkey they haven't replaced the old turnstile gates with the new ones, so I was able to squeeze through


  • #9
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    TheChrisD wrote: »
    Yup, like foggy said, the gate should be left open for DSP pass owners to head on through when the ticket office isn't manned/open, since the ticket machines can't provide our tickets.

    Certain ticket offices seem to be closing more often than they are open, I haven't been able to get a ticket leaving Dunboyne for the past 3 weeks.

    How would you get out at Connolly?


  • #10
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    bmaxi wrote: »
    How would you get out at Connolly?
    show your pass to the ticket checker or tell him there was nobody in x station and you could not buy a ticket from the machine


  • #11
    mickydoomsux
    Banned (with Prison Access) Posts: 4,290 ✭✭✭mickydoomsux


    foggy_lad wrote: »
    Maybe there needs to be an audit of staff numbers at all locations and their hours and duties? seems that Irish Rail's wage bill is ever increasing while the staff are vanishing.

    Really?

    Care to show your source for this claim?


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  • #12
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    foggy_lad wrote: »
    show your pass to the ticket checker or tell him there was nobody in x station and you could not buy a ticket from the machine

    That's what I did before and suffered dog's abuse.


  • #13
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    bmaxi wrote: »
    That's what I did before and suffered dog's abuse.
    That is just ignorance of the highest order, what else are you supposed to do? no staff at the station booking office and no other way for you to get a ticket so you are entitled to travel without one as long as you get your ticket at your earliest opportunity at your destination station.

    You should address a complaint to Irish Rail giving as much detail as possible and ask that it be dealt with by the station master as it concerns a member of staff at his/her station.


  • #14
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    foggy_lad wrote: »
    That is just ignorance of the highest order, what else are you supposed to do? no staff at the station booking office and no other way for you to get a ticket so you are entitled to travel without one as long as you get your ticket at your earliest opportunity at your destination station.

    You should address a complaint to Irish Rail giving as much detail as possible and ask that it be dealt with by the station master as it concerns a member of staff at his/her station.

    Foggy, you're preaching to the converted. There is absolutely no point in complaining to IE, like politicians it's just one big club. I've been down that route which is where the mantra "you must have a ticket to board the train" came from. IE are only interested in the rules as they interpret them, there's no room for grey areas.


  • #15
    TheChrisD
    Registered Users, Registered Users 2 Posts: 4,816 ✭✭✭TheChrisD


    foggy_lad wrote: »
    show your pass to the ticket checker or tell him there was nobody in x station and you could not buy a ticket from the machine
    bmaxi wrote: »
    That's what I did before and suffered dog's abuse.

    That's all I've ever done and never had any problem with it. I'll be sure to keep an eye if there's ever a staff member like that on the gate though...


  • #16
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    TheChrisD wrote: »
    That's all I've ever done and never had any problem with it. I'll be sure to keep an eye if there's ever a staff member like that on the gate though...

    I've never attempted it again, as they say once bitten twice shy. Like a lot of other things, it just may have been the wrong person on a bad day in my case but it shouldn't have happened. Even worse was the response from senior management to a legitimate complaint, I wasn't asking for anybody to be disciplined, not something that happens in the Public Service anyway, just a simple answer to a simple question.


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