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samsung repair

  • 06-03-2012 9:10pm
    #1
    wallpaper12
    Closed Accounts Posts: 173 ✭✭


    The headphone jack isnt working properly for my samsung galaxy player. I bought it under a year ago so its still in warranty. I rang up samsung and after being on the phone for ages they eventually tell me to send it to FREEPOST REPAIR TECH. I asked them what the rest of the address was and they said thats it. Needless to say when I went into the post office they said they wouldnt accept it as they had no idea where it is going. So I rang samsung back and they just said the same thing again even after I said the post office wouldnt accept it.
    I then decided to go to Argos where I bought it to see if they would fix it but they told me because it has scratches on it, which has nothing to do with the problem and after 11 months they hardly expect it to be new, my warranty is void.
    It now looks like I have to pay myself to get it fixed :mad: any ideas where I stand in relation to this?


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    wallpaper12 wrote: »
    The headphone jack isnt working properly for my samsung galaxy player. I bought it under a year ago so its still in warranty. I rang up samsung and after being on the phone for ages they eventually tell me to send it to FREEPOST REPAIR TECH. I asked them what the rest of the address was and they said thats it. Needless to say when I went into the post office they said they wouldnt accept it as they had no idea where it is going. So I rang samsung back and they just said the same thing again even after I said the post office wouldnt accept it.
    I then decided to go to Argos where I bought it to see if they would fix it but they told me because it has scratches on it, which has nothing to do with the problem and after 11 months they hardly expect it to be new, my warranty is void.
    It now looks like I have to pay myself to get it fixed :mad: any ideas where I stand in relation to this?
    Scratches would fall under normal wear and the unit should be able to withstand a few scratches without becoming faulty. you may need to look into the small claims court to get any further with Argos if they have denied any responsibility in this.


  • #3
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    Repairtech are based outside Birmingham.

    Full postal address:

    RepairTech Limited. Unit 4b, Westfield Road, Kineton Industrial Estate, Southam, Warwickshire, CV47 0JH

    Tel: 00 44 (0)844 482 11 55
    Fax: 00 44 (0)844 482 11 66
    e-mail: information@repairtech.co.uk

    HTH


  • #4
    UrbanSea
    Closed Accounts Posts: 18,335 ✭✭✭✭UrbanSea


    By the way, it should be Argos you're dealing with, not Samsung directly.

    They're obligated to take it from you.


  • #5
    wallpaper12
    Closed Accounts Posts: 173 ✭✭wallpaper12


    Thanks guys I went into Argos again today ready to give out to them. There was a different person working and I just said my mp3 was broken, she said no problem, they didnt stock my one anymore but she gave me the equivalent one which turns out to be better than my old one, she didnt even mention anything about trying to fix it! It really does depend on what person you end up dealing with but i so happy now :D


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