Dublin Bus Customer Satisfaction Survey

bigfootbigshoe

Here's an opportunity to give some feedback on the level of service provided by Dublin Bus. I'd urge as many people as possible to voice their honest opinion. http://www.dublinbus.ie/en/News-Centre/Travel-News/Customer-Satisfaction-Survey2/

V_Moth

Well, that was easy - disagree strongly for everything

Mr Simpson

I love how that survey looks like its been written by a five year old, questions are repetitive and they don't ask at all about, for me, the most important aspects of using the bus. ie. Nitelink, Leap Card.

Jehuty42

mmcn90 wrote: »

I love how that survey looks like its been written by a five year old, questions are repetitive and they don't ask at all about, for me, the most important aspects of using the bus. ie. Nitelink, Leap Card.

It's a generic European survey, the questions aren't specific to any one operator.

Bazzer2

Are there any results available from previous years surveys?

starviewadams

V_Moth wrote: »

Well, that was easy - disagree strongly for everything

You find it very hard to get on and around the bus?!

You think the bus is damaging to the enviroment?!

Mr Simpson

Jehuty42 wrote: »

It's a generic European survey, the questions aren't specific to any one operator.

Ah, I feel slightly silly now, I didn't read that before I filled it in, I thought it was one of their own surveys like they had a few months ago.

The_Gatsby

Bahahaha customer satisfaction. It doesn't even apply to Dublin Bus!

Cookie_Monster

starviewadams wrote: »

You think the bus is damaging to the enviroment?!

clearly it is, how could it not be?

starviewadams

Compared to everyone who uses it to commute every day driving a car instead?

Cookie_Monster

starviewadams wrote: »

Compared to everyone who uses it to commute every day driving a car instead?

having looked at the survey the question is different anyway. Of course it has less of an impact than lots and lots of cars but it still has an impact none the less.

n97 mini

starviewadams wrote: »

Compared to everyone who uses it to commute every day driving a car instead?

A 9.4 litre diesel engine generates quite an amount of air pollution.

coylemj

This is the question I was hoping to see and it's there in Section 5 Customer Care.....

It is easy to sort out problems or complaints

To which I ticked Disagreee Strongly, otherwise I am a relative happy customer of DB - Travel 90 cards and Real-Time info on my mobile make a major difference to getting around efficiently and with the minimum of waiting at stops.

Conway635

coylemj wrote: »

This is the question I was hoping to see and it's there in Section 5 Customer Care.....

It is easy to sort out problems or complaints

To which I ticked Disagreee Strongly, otherwise I am a relative happy customer of DB - Travel 90 cards and Real-Time info on my mobile make a major difference to getting around efficiently and with the minimum of waiting at stops.

Unfortunately your (and my) selection of a small number of specific areas such as this will look invisible due to the people who just mow through the survey putting "strongly disagree" to everything.

As a daily commuter I generally find the service to be good - better than a number of UK towns/cities I've lived in, though not as good as London (which gets more subsidy and is better regulated).

Outside Dublin, the service is not as good as similar areas in the UK, which have more established private operators and a well-developed rural network (bigger population, so not comparing oranges with oranges really).

C635

Cookie_Monster

How do they get so little power out of such a gigantic engine?, even the yanks manage better...

Vahevala

Without a comment box and a way to leave specific messages, the survey is pointless.

jameverywhere

n97 mini wrote: »

A 9.4 litre diesel engine generates quite an amount of air pollution.

Indeed. When you're cycling behind one and it farts black smoke in your face, you realise this more than ever.

amtc

did you notice that you can fill it in multiple times....

Vic_08

n97 mini wrote: »

A 9.4 litre diesel engine generates quite an amount of air pollution.

Far less than that produced by 50 1-2 litre petrol and diesel engines.

n97 mini

Vic_08 wrote: »

Far less than that produced by 50 1-2 litre petrol and diesel engines.

Not necessarily. A diesel engine of that size will emit huge quantities of particulate matter. PM is the primary source of air pollution in urban areas, along with NOx. Most petrol engines don't emit any particulate matter at all (only direct injection models do, but they're a tiny minority), and NOx emissions from petrol engines is a fraction of what diesels produce.

Buses and trucks are not subject to the same standards as passenger cars and ironically can legally emit limitless pollution in theory, as the limits are only linked to power output. With cars the limits are based on grams per km travelled.

There are many positive things about getting the (diesel) bus, but air quality is not one of them.

cassElliot

will it make a difference? no of course not. they will still be late, infrequent, over priced... not having a comment box means they really dont give a sh1t.. they just want to look like they do. :mad:

another thing that really annoys me is the bus drivers seem to have no clue about how much fares are... i've been told a rake of varying prices for the exact same route. i always say what i was charged last time and get this - "1.65 please" "no sorry love, its 2.15." next time "2.15 please" "no, its 1.90"

BRILLIANT.


:mad: