Can you cancel eBay order bought by accident??

Midnight Sundance

Hi,
I was wondering for future reference if I was to click buy it now on eBay by accident can I cancel the order straight away?
The reason I ask is because my brother was browsing on eBay which I hadn't logged out of ( my fault ) and he's pretty useless at these sort of things and clicked buy it now. I only discovered when I went to pay for an item I had bought myself.

I paid for the item even though he doesn't want it because I thought you have to!!
I saw on another post about some 7 day online Change of mind. Is eBay excluded??

Needless to say ill be more careful about logging off in future!!

jor el

You can if the seller allows it. A lot of of what happens on eBay is exempt from any consumer protection because it's a private sale between two individuals, and private sales are not covered under law.

Even if it is a business seller, eBay will not intervene on your behalf or make the seller obey the law. You'll effectively be on your own.

Midnight Sundance

jor el wrote: »

You can if the seller allows it. A lot of of what happens on eBay is exempt from any consumer protection because it's a private sale between two individuals, and private sales are not covered under law.

Even if it is a business seller, eBay will not intervene on your behalf or make the seller obey the law. You'll effectively be on your own.

Thank you for your reply, I'm hoping it doesn't happen again and was lucky the item was only about 30euro . If it were to happen again how do you get a buyer to agree? Just message them?
Thanks again!!!

jor el

Yes, you just contact the seller.

Cheshire Cat

Does your brother know your ebay password? Every time I bought an "Buy now" item I had to enter my password again. So it's not that easy to buy something accidentally. You might be better off to change your password or ban your brother from your computer ;-)

jor el

Once you're logged in, you can be logged in for 24 hours. You don't need to enter your password to buy anything after that. You do to make the payment though.

Beano

jor el wrote: »

Once you're logged in, you can be logged in for 24 hours. You don't need to enter your password to buy anything after that. You do to make the payment though.

this is true. However it takes 2 clicks to do a buy it now. once to click the buy it now button and another to click the commit to buy button. so the OPs brother is either VERY clumsy or is telling porkies.

chopsey

hi,

being someone who sells a bit and buys a bit on ebay i've run into the issue of people not paying for stuff.

the problem for the seller is that once you "commit" to "buy it now" the seller gets charged a final value fee of a few percent of the final value that the item sold for and the only way to get that back is to go through the cancelation process with the buyer or to raise a case with ebay which you can do after 4 days of non payment and then after another 4 days if they still havent paid you get your final value fee credited back to you.

best thing to do in this situation is to apologise to the seller and ask that they cancel the transaction that way the item can be relisted quickly and the fees refunded.

be careful

Midnight Sundance

Cheshire Cat wrote: »

Does your brother know your ebay password? Every time I bought an "Buy now" item I had to enter my password again. So it's not that easy to buy something accidentally. You might be better off to change your password or ban your brother from your computer ;-)

To be honest he could know my password , I'm notfully sure on that. I wondered myself how he did it by accident. It's a lesson learned plus I'm changing my password in case

Thanks to everyone for the help and advice!

NJS007

Midnight Sundance wrote: »

Hi,
I was wondering for future reference if I was to click buy it now on eBay by accident can I cancel the order straight away?
The reason I ask is because my brother was browsing on eBay which I hadn't logged out of ( my fault ) and he's pretty useless at these sort of things and clicked buy it now. I only discovered when I went to pay for an item I had bought myself.

I paid for the item even though he doesn't want it because I thought you have to!!
I saw on another post about some 7 day online Change of mind. Is eBay excluded??

Needless to say ill be more careful about logging off in future!!

Even if the seller does not allow you to cancel the order, you can refuse to pay... That means ebay will give you a black mark, and they only allow you 3. Defiantly the best way forward is to ask the styler to cancel it.....

n.d.os

There are new legislations allowing a customer to cancel bids on eBay. It will seriously piss off the seller but just email them politely and cancel the bid yourself.