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Second TV bought from Harvey Norman, same fault.

  • 04-03-2012 10:53am
    #1
    Colibri
    Registered Users, Registered Users 2 Posts: 654 ✭✭✭


    Hi there. My girlfriend got a TV from harvey norman (generic brand tv) and when she tried to watch a DVD , the TV returned with a 'no disc error'. The TV was brought back ASAP and we were told that it had to be sent for repair. 2 weeks later, the TV comes back fine.

    Another TV was brought around Christmas for an upcoming birthday present. It was the same brand again. TV worked fine, but the DVD player in it had the same error. What are my rights as a consumer to harvey norman, and chances of getting a replacement?


Comments

  • #2
    Colibri
    Registered Users, Registered Users 2 Posts: 654 ✭✭✭Colibri


    Colibri wrote: »
    Hi there. My girlfriend got a TV from harvey norman (generic brand tv) and when she tried to watch a DVD , the TV returned with a 'no disc error'. The TV was brought back ASAP and we were told that it had to be sent for repair. 2 weeks later, the TV comes back fine.

    Another TV was brought around Christmas for an upcoming birthday present. It was the same brand again. TV worked fine, but the DVD player in it had the same error. What are my rights as a consumer to harvey norman, and chances of getting a replacement?

    I should add that the second TV was bought at the start of January and was taken out of the box last night as a birthday gift.


  • #3
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    Bring it back with proof of purchase and ask for a replacement if that's what you want. You are entitled to reject any repair offer they make (even though that offer is reasonable) and push for a replacement or refund (rescind the sales contract). As this is the second time that model has given problems it adds weight to your claim even though both are separate contracts.

    It doesn't matter that you opened it last night months after purchase, that's irrelevant. Even if the item was in use all that time, you still have exactly the same rights.


    PS: retailer is only required to deal with the original purchaser, that would be the person who bought the gift not the recipient.


  • #4
    Colibri
    Registered Users, Registered Users 2 Posts: 654 ✭✭✭Colibri


    Fantastic news. Went to Harvey Norman just now and it's being replaced:-)


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