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faulty hp pavilion tx2500 laptop

  • 01-03-2012 10:38am
    #1
    elheff
    Closed Accounts Posts: 3 ✭


    Hi, I bought a hp pavilion tx2500, model tx2630ea on 23/12/2008.
    laptop had overheating issues, then in december 2011 screen went black, lights on keyboard lit up,but no response from laptop.I brought the laptop to a technician, his diagnosis was a faulty motherboard . The laptop has an ATI Radeon graphics chip.Has anyone had the same issues with this model laptop?
    I brought it back to the store where it was bought, but no joy, using the Sale of Goods Act.
    I am considering making a claim in the small claims court.
    :mad:
    Hope someone can offer some advice on this issue,
    elheff


Comments

  • #2
    Africa
    Registered Users, Registered Users 2 Posts: 1,252 ✭✭✭Africa


    2008? Ok, even call that 2009, thats still 3 years.

    I doubt youll get far. Ive a faulty motherboard in my machine at the moment that Dell want to charge me 250 euro to fix, and its only just (surprise surprise) over a year old. However, I do hope you can get it sorted.


  • #3
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Contact them asap http://www.nca.ie/contact-us


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    After 3 years usage, it is not unreasonable to expect to have to pay to repair the laptop. Unless you can prove that there is some manufacturing defect known with that make and model.


  • #5
    elheff
    Closed Accounts Posts: 3 ✭elheff


    Hello again,
    I did contact consumer affairs, they seem to think I have a case against the retailer, as goods bought in Ireland have to be fit for purpose and are covered for six years. Hp have had the same issues with previous models of the pavilion laptops, overheating and motherboard issues arising from that.
    Thanks for all your replies.


  • #6
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    elheff wrote: »
    Hello again,
    I did contact consumer affairs, they seem to think I have a case against the retailer, as goods bought in Ireland have to be fit for purpose and are covered for six years. Hp have had the same issues with previous models of the pavilion laptops, overheating and motherboard issues arising from that.
    Thanks for all your replies.

    Most of the HP overheating and motherboard issues are related to NVIDIA GPUs so I don't think it's the same thing.


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  • #7
    elheff
    Closed Accounts Posts: 3 ✭elheff


    hi again,
    My understanding of the technical report is that due to the overheating problem, the solder/glue that holds the graphics chip in place melts, it also fries the motherboard, which would suggest that it is an inherent fault in the machine, regardless of the brand of graphics chip used.


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