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Multiple Incorrect Bills

  • 28-02-2012 11:12pm
    #1
    cgc5483
    Registered Users, Registered Users 2 Posts: 643 ✭✭✭


    Ok so this is probably more of a rant than anything. Submitted a meter reading by text. Received my bill which has a completely different meter reading even though it states it was read by customer. Of course this is for an additional 2000 units i haven't used and comes to over €400 instead of the normal 70 or €80 its normally.

    Following 2 phones I get the reading corrected yesterday to what I actually submitted (I have the text message) and have a new bill issued last night for €76, hooray or at least I think.

    Now this evening I receive an email with a new bill for €415 with another new reading which is incorrect and is indicated as customer reading. I have to waste another 10 mins again in morning trying to sort this?

    Seriously making me think about switching away from ye again. Whats the story?


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi cgc5483,

    Could you send me details of the account by private message? I would require: the account number, your full name, the address/phone number/date of the birth on the account, and confirmation that you are the named account-holder.

    I will then investigate this for you and keep you posted by private message.

    All the best,
    Una


  • #3
    cgc5483
    Registered Users, Registered Users 2 Posts: 643 ✭✭✭cgc5483


    Electric Ireland: Una wrote: »
    Hi cgc5483,

    Could you send me details of the account by private message? I would require: the account number, your full name, the address/phone number/date of the birth on the account, and confirmation that you are the named account-holder.

    I will then investigate this for you and keep you posted by private message.

    All the best,
    Una

    Thanks Úna. Just sent you a pm with the required details.


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