Motorola Wimax Dongle

Laneyh

Hi

I've got an Imagine Wimax Wireless Dongle - Motorola 4G USBw35200

It was temperamental but working with my Windows 7 laptop, its now consistently failing to connect.

I've tried searching for drivers but not found any for Windows 7

I'll contact Imagine support tomorrow but I wondered if anyone had any advice or tips in the meantime.

Thanks

daffy_duc

Don't mess with the drivers. The drivers are specific to the Imagine WiMAX Network, so no other drivers will work with it.
It installs the right drivers when you plug it in.

There's a nationwide problem with the dongles on Imagine WiMAX at the moment. At least thats what I was told when I called to ask.

Laneyh

Thanks for the info. I'll give them a call tomorrow anyway..see if I can get an estimate as to how long this will be a problem for

Thanks again

franos

Hi,
I have a Wimax dongle. I haven't been able to connect since Friday Evening 26.02.12. I rang Imagine Tech Support on Monday morning last and yesterday. I find it all a bit suss. All that they would tell me is that there is a network problem nationwide, they have no other information to give. When I asked what the problem was, they said they didn't know. They also could not give a ETA on when the problem would be resolved and service would be restored to their customers. As I felt I was being brushed off with vague answers I started to get annoyed and rang their sales department to see what they had to say. The guy I spoke to there actually tried say that it was the first that he had heard about any problem and that he would get his manager to call me back. Surprise surprise. I got no phone call back. I sent an e-mail to customer support and got the bog standard reply that they would be in touch when the issue was resolved. Maybe I'm wrong, but a network problem that is now in it's 6th day seems a bit suspect to me. I think that there is more to it. Time will tell. I did a bit of digging around and one article that I found stated that Wimax in Canada are shutting down their mobile internet service from 01.03.12. Maybe this is not related to Imagine Ireland but I am starting to get really annoyed at the lack of information being given to their customers here. I rely on the internet for work from home in the evenings so this is just not good enough. If anybody comes up with anymore info, please let us know.
Fran

Laneyh

Hi Fran

Thanks for the information. That's chronic I didn't notice until the other day as I wasn't trying to connect from home

If it is a nationwide problem going on for that long then the least their customer base is owed is an email message advising that this is an issue and some kind of statement on their website.

It does sound somewhat suspect alright, meanwhile we're paying for a service we're not getting.

I am not a heavy user but also rely on the dongle to connect to the internet at home. I've been made redundant recently so really need the internet to look for jobs etc. so the timing couldn't be much worse really

I managed to make my post piggybacking on an unsecured wifi connection someone has near my building but that's not a reliable or safe option to use whilst waiting for this to get sorted

Hopefully someone will have the inside track as to whats going on

mattvb91

Interesting to see this happening to others now aswell all of a sudden.

I have emails ranging back as far as 16/10/2011 with the imagine support having issues with their service. I started loosing connection and then all of a sudden I am only able to go to a "Imagine agent login" page.

Never went over the data usage I am on (15gb) as I used it as a backup to my landline. So since october last year I have not been able to access any webpages except their agent login internal systems. Imagine support seem to be ignoring any emails associated with the issue. Now since monday morning I cant connect to the network at all.

I have called about 50+ times since last october with the same response (its being handed to engineers) with no luck. They promise to call back but never do.

I am looking into going to small claims court with this to get my monthly fees back + phone bills + hours wasted trying to solve the issue. If anyone else is interested please post back. I have given up all hope in imagine even looking into any emails anymore or looking into it whenever I call.

franos

Hi Matt & Lainey,

I am sorry to hear that you are having trouble too. I have just received an email from their technical support. They are now saying that it's not a major nationwide problem, which is what I was told on Monday. Now it's just a technical problem affecting a small number or dongles????? Supposedly their suppliers and best engineers are working on it and hope to have service resumed as soon as possible, hopefully today. But they can't really say for sure. Still vague!! I won't hold my breath. Will keep you posted. If I can't connect this evening I am cancelling my direct debit and will go elsewhere, and send them my bill for loss of earnings, phone calls and time spent trying to contact them.
I hope that you both get sorted out as well as everybody else who is having problems.
Best Regards to you.
Fran

mattvb91

So just off the phone to support again,

First off I was told by the technical support to ask for "Ben" who seems to be the supervisor there. Then I was put on hold...I then asked for "Ben" to find out there was noone working there called "Ben".

Very difficult to keep your cool talking to this crew..Anyway I was told they were having "minor difficulties with a few dongles around the country" but they were isolated.

Franos I will now try the same as you to bill them for wasted time/phone costs etc...Another thing if you dont want to pay for calls: Call their business Customer Care 1800 938 888, then ask to be transferred to the Home user customer care. That way you wont be paying for the call.

So all in all I was told issues should be fixed today...(So my best guess is end of april we can start using it :P)

Proper annoying talking to these guys, Anyone else looking into going with Imagine please save yourself the trouble.

On another note: I have asked in 4 seperate emails if they could give me their browser that they use to get their online support chat working. Still no response. It will not work for me at home or at work on various browsers (IE9, Chrome, Firefox). I have been emailing them once a day with screenshots attached like the one here showing them its not working :P) Anyone here get it working?



cant type in the chat box and the "Thread was being aborted" message with a programmer background doesn't give me much confidence that their system is working... Ive asked them several times about their live chat but they just ignore.

Laneyh

My dongle and connection are now working again. They never did call me back so their customer service leaves a bit to be desired but at least I'm online again

briano.de.rhino

My connection too was not authenticating the whole last week of February but came back on again around the start of March.....BUT GUESS WHAT....its gone again now, Sunday Morning, 11-03-12. What rights do I have to cancel direct debit etc and move away due to lack of service?

Thanks,
Brian,