Burning DVDs on Windows - Problem reading on Mac.

Dinarius

I've been buring TIFF files to DVD for six years using Roxio software.

I have never, ever had someone come back to me and say they couldn't edit the files after copying them from the DVD to their hard drive.

I'm PC (Vista x64), the client is Mac.

He says that if he highlights a file in the folder on his HD and chooses Delete, he gets a message saying he does not have permission to do this.

In Photoshop, he can't use File/Scripts/Image Processor on the folder of TIFFs to create a folder of Jpegs.

If I right click on one of the TIFFs in my computer and click on Properties, Read-only is NOT ticked.

Finally, and most bizarrely, if instead of using Roxio I simply right click on the folder of TIFFs and choose Send to/DVD RW Drive (H):, thereby (I assume) using Windows inbuilt box standard DVD burning software, he has no problem with the files and can edit them.

The problem is, Roxio has the option to Verify the files after burning to ensure that they are all OK. The Windows software, as far as I can see, offers no options whatsoever.

Finally, he has now asked that I send all the files in Read and Write.

1. He is a free-lance in this client's office and I suspect that he may not have enough permissions on their system. As I say, no one else in their has any problem with the files.

2. I really want to use the Roxio software.

Any thoughts?

Thanks.

D.

Torqay

Since the files can be copied without issue, they don't seem to be corrupt, so the problem is certainly with the Mac, "Windows" wouldn't be the correct board.

Recently I had the a similar case, a young lady, an artist, told me she had send off her portfolio on DVD and it came back for the same reasons involving Adobe on Mac OSX. I never learned what has become of it, so I'm not of much help here, sorry.

The one thing that comes to mind that they have not saved the files in the Home folder but to some restricted area.

Capt'n Midnight

Dinarius wrote: »

Finally, he has now asked that I send all the files in Read and Write.

PEBKAC ?

CDROM is short for CD read only memory. (the clue is in the name )
Closing the session on a DVD makes all the files on it read only for the same reason. This can't be changed unless you don't close the session and that's not going to end well if they haven't figured out how to open the files by now. you can't set user rights in the usual format for Read Only disks.

Used to have this problem with autocad files some time, right click on the copied files and turn off the read only. Unless the user is copying to a folder that only has add, read permissions (and that's windows server shares) I can't figure out how they can read and copy files from the CD but not turn off read-only


you could zip the files (turn compression off to save time) so they would have to unzip at the far end (don't know if 7zip works on mac, esp. if they don't have rights ) it's another can of worms if they don't have the same unzip software as you

macs used to use stuffit and that's roughly how I feel about that product

Dinarius

Thanks guys.

He's now asked, "...if you can please ensure that you burn the images on the disc so that the files’ permissions are ‘Read and Write’ that would be greatly appreciated."

I've been shooting digital for 6 years. In that time I've burned 1000s of DVDs (never CDs). Most of those would be for graphic designers, most of whom are using Macs.

This is the *first* time this has ever happened.

It's almost certain that the problem is at his end, isn't it?

Finally, in reply to his request above, how do I make the file "read and write"?

Thanks.

D.

Torqay

Dinarius wrote: »

Finally, in reply to his request above, how do I make the file "read and write"?

You can check the file properties before you burn the images(right click) and make sure the Read Only box is not ticked. But the minute they're burned onto disc, they are "read only" anyway. So this is certainly not the problem.

As suggested, you might archive the photos first and then burn the ZIP, RAR or 7z file (or whichever archiver you you prefer) to disc.

Capt'n Midnight

Dinarius wrote: »

Finally, in reply to his request above, how do I make the file "read and write"?

You could give it to him on a USB key, but that's asking for trouble when he deletes or modifies the original or leaves them on the key instead of copying it to the PC.

Email them.

Tell yer man to give the CD to someone else so they can try it.


Or back in the real world, if he doesn't have the rights , then he can bloody well go ask his local support people to do it for him.

Dinarius

Thanks guys,

The reason I have been using Roxio is that it has the option to Verify after burning. I've never had a dud burn, but nevertheless this is useful.

As far as I can see, the Windows software doesn't have this option. That said, I have heard that the Roxio software is resource heavy and I am considering switching, so......

While I'm on the subject of Windows software.....

If I right click on a folder of TIFFs, I can choose "Send To DVD RW Drive (H).

A dialog then opens allowing me to add a title.

There is also a drop down menu called "Show Formatting Options". These are..

1. Live File System, which by default is set to 2.01. But, it says it might not be compatible with Apple computers. :eek:

or...

2. Mastered - It says, Readable on all computers and some CD/DVD players. Requires you to write all files at once, and individual files can't be erased afterwards.

I'm guessing I should be using option 2.?

But, like I say, there is no option to verify., which I'd like.

Anyone know of free, fully featured DVD burning software?

Thanks again.

D.

Capt'n Midnight

Do not choose live file system if giving to someone else,, at the very least if they can change files then it you can't prove what you sent

Option 2 is the one to go for.

If they have been able to read files from the disk then it probably wasn't the reason


www.cdburnerxp.se/en/home

Dinarius

Thanks for the reply.

I've tried the Windows generic software and it burns the entire DVD in seconds! Alarmingly fast.

Is there any relationship between speed of burning and quality of the burned files?

Thanks for the link to the other software. Will give it a try.

D.

dave1969

Have a similar issue. I do a lot of editing using Pinnacle Studio 11. I record stuff on tv and import and then edit (take out ads etc) with the software. I am stuck at the minute with this issue. Everything fine on computer (Studio 11) but when I output to dvd there is no sound and pic jumps. As I say everything is perfect on studio window. Have checked all the obvious areas. Have done other projects and there is no prob. Thought it might be bad blank dvd but this isn't the prob. At my wits end. Does anyone have any experience with Studio 11?? appreciate any help. Cheers

Torqay

Dinarius wrote: »

Is there any relationship between speed of burning and quality of the burned files?

Yes and no.

Since the information is digital, the "quality" remains but with increasing burn speed the risk of file corruption also increases. Hence most burning programs offer verification after burning.

And then it depends on the drive, some don't take disks burned at top speed too well (although the disk may have passed verification in the burner).

I always reduce the speed when burning OS images and of course audio CDs or video DVDs.

Dinarius

Downloaded and installed CDBurnerXP.

It refuses to recognize the DVD drive. "Cannot continue with the burning process, because no burning device was detected." If you Google this quote and CDBurnerXP, you'll see I'm not alone.

So, I found this link......

http://www.techsupportalert.com/best-free-cd-dvd-burning-software.htm

.... and noticed Imgburn at the top of the list.

I've just installed it and it recognized the drive immediately.

The interface is clean as a whistle! I like!

There are lots of options - far more than Windows.

Under File System, I can choose from ISO9660 + UDF, ISO9660, ISO + Joliet, ISO9660 + Joliet + UDF, ISO9660 + UDF and UDF.

I'm guessing I should choose ISO9660 + Joliet + UDF to cover all bases? Though the default is ISO9660 + UDF.

Under UDF revision, there are choices from 1.02 to 2.60. I presume 2.60?

Mode is Mode1/2048 or Mode2/Form1/2352. Which one?

Finally, Burn Speed. Automatic Write Speed is the default. Otherwise, it's 1x to 56x. Any thoughts?


Thanks.

D.

Dinarius

Just for the record, and so that it might be of use to someone else....

The client said that he needed read and write files.

After copying the contents of the DVD onto his hard drive, unless the disc had been burned using Live File System, he couldn't save changes made to the files in Photoshop, nor could he delete selected files when viewing a folder of them in Bridge.

I have no idea why this is. In six years of burning TIFFs and Jpegs for clients, this is a first.

But, whatever the reason, if you have a problem, use Live File System.

Finally, ended up dumping Roxio and CDBurnerxp and installing ImgBurn, which I really like.

CDBurnerxp has a history of not recognizing some drives, and it turns out that mine was one of them. Though I really like the interface, I just didn't want to look for a workaround, if there is one.

http://forum.cdburnerxp.se/viewtopic.php?f=14&t=9054

Thanks again.

D.

Fysh

Interesting - hadn't seen that issue before but it's a useful one to know about. Hopefully the new version will be out sooner rather than later and consign the problem to the dustbin of history...but glad you got a working solution in the meantime