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Garmin Edge 500 won't power on

  • 26-02-2012 2:07pm
    #1
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭


    I'm annoyed this morning. Was looking forward to wandering off at 09:00 for several hours around north county Dublin. Edge 500 was charged. I took the bike out the door, swung the leg over, hit the power button on the Edge 500 and...nothing.

    The various resets described online don't do anything. If I plug the charger in, it comes to life and says that it's 100% charged. If I plug it into my laptop, it's recognised and I could upload activities, etc. But as soon as the cable is unplugged, it's back to the blank screen and nothing.

    I got this as a Christmas present and since I only got my bike at the end of January, it's only been used eight or nine times. Was last using it for a quick 12 mile spin on Friday afternoon and it was grand. Garmin support appears to be closed until Monday morning.

    Any ideas?


Comments

  • #2
    JH_raheny
    Registered Users, Registered Users 2 Posts: 1,005 ✭✭✭JH_raheny


    maybe if you leave it plugged in for a full 24 hours it would kickstart the battery again


  • #3
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    Thanks, I'll give that a try now. I've nothing to lose as Garmin support aren't going to hear about this before tomorrow morning.


  • #4
    alanjgalbraith
    Registered Users, Registered Users 2 Posts: 44 ✭alanjgalbraith


    not really I'm afraid ... Mine generally won't power on either, but, if I connect to a computer or a power source, it powers up ..... and stays on!! I have got away with not having to carry a charger in my saddle bag so far ... Mine's a few years old and don't want to do without to for a few weeks so never sent to Garmin Support ... I recommend getting yours replaced as before you know it, you won't want to go out without one...


  • #5
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    Thanks all, the overnight charge didn't help. Called Garmin and they gave an RMA. New/refurbished one arrived in the post a week later and it's been working since.


  • #6
    instinct
    Registered Users, Registered Users 2 Posts: 242 ✭✭instinct


    My edge 500 has packed in since early last week. I logged a Repair Request via garmin.com. They were a little slow to respond so I rang them this morning. I now have the RMA number and Im sending the unit back today.

    Hopefully it wont take too long to get a return unit but Im happy with their service. But, if you want a quick response nothing beats a good 'ol phone call :)


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