Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Cancelling Setanta on UPC

  • 26-02-2012 12:15pm
    #1
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭


    Does anyone know what is the story with ordering and cancelling Setanta Sports? I want it tonight for one race and am half considering just biting the bullet and paying the €15 to see it, but I dont want to keep it beyond the one month, so do they charge a fee to have it removed? How awkward are they to downgrade services when you try to remove channels?


Comments

  • #2
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    djimi wrote: »
    Does anyone know what is the story with ordering and cancelling Setanta Sports? I want it tonight for one race and am half considering just biting the bullet and paying the €15 to see it, but I dont want to keep it beyond the one month, so do they charge a fee to have it removed? How awkward are they to downgrade services when you try to remove channels?

    There is a downgrade charge with UPC I am not sure if it is €10 or €20.


  • #3
    HattieMcDoogal
    Closed Accounts Posts: 117 ✭✭HattieMcDoogal


    Ranicand wrote: »
    There is a downgrade charge with UPC I am not sure if it is €10 or €20.

    It's €10.


  • #4
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭djimi


    And that applies to removing channels as well yeah? I knew about it if you want to get rid of a service (say cancel phone or TV). Ah well, I wont bother so. Cheers.


  • #5
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    AFAIK they do not charge a downgrade fee if you are past you initial year. I think thats because the know you can walk if they do try to screw you.


  • #6
    forzacalcio
    Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭forzacalcio


    Steanta have brought out a deal for €10 per month for 10 months of F1 season. You can cancel free of chrage anytime. No contract


  • Advertisement
  • #7
    knick_knack
    Registered Users, Registered Users 2 Posts: 93 ✭✭knick_knack


    Kristopherus wrote: »
    AFAIK they do not charge a downgrade fee if you are past you initial year. I think thats because the know you can walk if they do try to screw you.

    I was charged a downgrade fee for cancelling my tv subscription despite being with them close to three years :(


  • #8
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭djimi


    forzacalcio wrote: »
    Steanta have brought out a deal for €10 per month for 10 months of F1 season. You can cancel free of chrage anytime. No contract

    This sounds more appealing. Its actually for the NASCAR I want it. I dont particulaly want to pay it, but I dont have much of a choice unless I can find a way to get DirectTV in Ireland...


  • #9
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭djimi


    forzacalcio wrote: »
    Steanta have brought out a deal for €10 per month for 10 months of F1 season. You can cancel free of chrage anytime. No contract

    Is that if you buy direct through Setanta for Sky? UPC didnt seem to know anything about it...


  • #10
    Dodge
    Registered Users, Registered Users 2 Posts: 10,328 ✭✭✭✭Dodge


    Kristopherus wrote: »
    AFAIK they do not charge a downgrade fee if you are past you initial year. I think thats because the know you can walk if they do try to screw you.

    Is this new? I was charged €10 to downgrade internet speeds a couple of eyars ago


  • #11
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭djimi


    When I spoke with them they said there would be a downgrade charge if I wanted to drop Setanta; Im not sure if he realised I have been a customer for over a year or not though.


  • Advertisement
  • #12
    Dodge
    Registered Users, Registered Users 2 Posts: 10,328 ✭✭✭✭Dodge


    djimi wrote: »
    When I spoke with them they said there would be a downgrade charge if I wanted to drop Setanta; Im not sure if he realised I have been a customer for over a year or not though.

    I'm not sure it matters, as I was a customer for 5/6 years


  • #13
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    knick_knack wrote: »
    I was charged a downgrade fee for cancelling my tv subscription despite being with them close to three years :(

    I rang to cancel last August. My first year was just up. I was put on to Cancellations who gave me a fiver a month off and allowed me downgrade from the Max Pack without charge. If you dont ask, you wont get.


  • #14
    djimi
    Registered Users, Registered Users 2 Posts: 13,237 ✭✭✭✭djimi


    Kristopherus wrote: »
    I rang to cancel last August. My first year was just up. I was put on to Cancellations who gave me a fiver a month off and allowed me downgrade from the Max Pack without charge. If you dont ask, you wont get.

    Thats a bit different when you get put onto the cancellations/retentions dept and they are making you an offer to keep you on board. It would be different if you werent threatening to leave I suspect...


Advertisement