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multitrip.com travel insurance, anyone use them?

  • 21-02-2012 7:37pm
    #1
    Stinicker
    Banned (with Prison Access) Posts: 7,102 ✭✭✭


    Just looking at travel insurance now for a trip I'm taking next month, I quite like both the level of cover and the price I am seeing from multitrip.com. I am wondering has anyone here ever used them? and if so what were they like if you had to make a claim?


Comments

  • #2
    bamboozle
    Registered Users, Registered Users 2 Posts: 3,699 ✭✭✭bamboozle


    Stinicker wrote: »
    Just looking at travel insurance now for a trip I'm taking next month, I quite like both the level of cover and the price I am seeing from multitrip.com. I am wondering has anyone here ever used them? and if so what were they like if you had to make a claim?

    i used them last year, no issues until i got my bank statement last month to notice they'd charged me for a 2nd year, when i rang them they said they send emails (which ended up unnoticed in my junk box) and if you dont respond to their emails they automatically charge for a 2nd year.

    got the money back but i will never use them again, found their carry on to be very sneaky


  • #3
    roundymac
    Registered Users, Registered Users 2 Posts: 2,712 ✭✭✭roundymac


    Yes I had the same issue with them recently, you are put on automatic direct debit by them. Had a similer issue with An Post afew years ago. Paid by phone with my cc, following year was way more organised, had a book full of tv saving stamps. Imagine my surprise when a tv licence came in the post a few days before it was due and charged to cc. When I contacted them I got short shrift, was told it was paid so what was I complaining about, "you'v got stamps for next year now instead" I was told.
    Back to the multi trip, there was another thread on boards a couple of weeks ago about it, some preety oposing views might be worth your while looking for it I'll see if I can get alink for.
    Found it.http://www.boards.ie/vbulletin/showthread.php?t=2055182320


  • #4
    manana
    Registered Users, Registered Users 2 Posts: 30 ✭manana


    Yes: they are sneaky about the auto renewal. you have to go back into My Policy after purchase and change the auto renewal to opt out. they also auto fill the cost of the text reminder so watch that one too!

    I notice today on their site that they don't seem secure. They didn't have the hhpts icon. It was later restored so all was fine.


  • #5
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    Same problem here with the auto-renew, I don't like that carry on so ended up cancelling with them and went with the AA.

    Thing with Travel Insurance is, you never know how good or bad a company is until you are stuck in the arsehole of nowhere thanks to an airport strike or other such nonsense.

    Hard to gauge the whole travel insurance thing tbh.


  • #6
    Tourism
    Closed Accounts Posts: 53 ✭✭Tourism


    roundymac wrote: »
    Yes I had the same issue with them recently, you are put on automatic direct debit by them. Had a similer issue with An Post afew years ago. Paid by phone with my cc, following year was way more organised, had a book full of tv saving stamps. Imagine my surprise when a tv licence came in the post a few days before it was due and charged to cc. When I contacted them I got short shrift, was told it was paid so what was I complaining about, "you'v got stamps for next year now instead" I was told.
    Back to the multi trip, there was another thread on boards a couple of weeks ago about it, some preety oposing views might be worth your while looking for it I'll see if I can get alink for.
    Found it.http://www.boards.ie/vbulletin/showthread.php?t=2055182320

    That thread is over 5 years old?


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  • #7
    Tourism
    Closed Accounts Posts: 53 ✭✭Tourism


    They are one of the leading suppliers of travel insurance in Ireland, the company has won multiple travel awards over the years. Good quality travel insurance and competitively priced.

    If you dont want to renew just opt out.


  • #8
    Somelad
    Closed Accounts Posts: 1 ✭Somelad


    I have had endless problems with Multitrip, including the sneaky multiple renewal...took out a policy for myself, and one for my sister, and was charged for four policies rather than two. Got a refund but still....

    However, the worst was when I became ill when abroad in a non-English speaking country. Rang them and they would not confirm cover, could not locate policy details even though I had my policy number with me. Eventually they found them, but only after multiple long distance calls from me. They then refused to accept that I was ill - and I was VERY ill - and told me that I would have to make my own way home, even though the illness I had is covered under the terms of the policy. They would promise to call me back and not do so, and their representatives became aggressive with me on the phone - and at the time, I was feverish and semi-delerious. Eventually I sorted myself out - got my own medicines, and made my own way home - and then they charged me a policy excess of €55 on a claim that they had refused to cover!

    I have worked in insurance all my adult life and this is the worst firm I have ever encountered.


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