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Switching back to Eircom is NOT easy its a nightmare

  • 10-02-2012 12:11pm
    #1
    aidan18
    Registered Users, Registered Users 2 Posts: 309 ✭✭


    I attempted to switch back to Eircom on Tuesday 3rd of January via the online form. I telephoned "customer service" on the 13th of January to be told that there was no record of my online request. Later that day I received an email indicating my contact to the customer service. a week later I received a bill from Eircom . I rang the customer service/ winback/sales/customer service (yes I was transfered 4 times and 44 minutes later I spoke to the same person I initially spoke to enquiry about my broadband The manager indicated to me that I'll have the broadband on Monday and since this was a friday morning 2 weeks ago today..well I still do not have broadband today the 10th of February.6 weeks after placing my order.


Comments

  • #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    aidan18 wrote: »
    I attempted to switch back to Eircom on Tuesday 3rd of January via the online form. I telephoned "customer service" on the 13th of January to be told that there was no record of my online request. Later that day I received an email indicating my contact to the customer service. a week later I received a bill from Eircom . I rang the customer service/ winback/sales/customer service (yes I was transfered 4 times and 44 minutes later I spoke to the same person I initially spoke to enquiry about my broadband The manager indicated to me that I'll have the broadband on Monday and since this was a friday morning 2 weeks ago today..well I still do not have broadband today the 10th of February.6 weeks after placing my order.


    Hi aidan18,

    Thanks for your post. Please PM me with your phone or eircom Account number and I will look into your query.

    Kind regads,
    Ant


  • #3
    aidan18
    Registered Users, Registered Users 2 Posts: 309 ✭✭aidan18


    Thank you for the quick response and sorting things out

    Regards
    Aidan


  • #4
    Tamircan
    Closed Accounts Posts: 2 ✭Tamircan


    switching broadband from Vodafone to eircom since December 2011 untill today. God and eircom only knows when the process will over :(


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Tamircan wrote: »
    switching broadband from Vodafone to eircom since December 2011 untill today. God and eircom only knows when the process will over :(

    Hi Tamircan,

    If you private message me with your name, address and telephone number I can look into the status of the transfer order for you.

    Thanks, Mark


  • #6
    hilloftara
    Registered Users, Registered Users 2 Posts: 72 ✭✭hilloftara


    did it last month ,no bother at all


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