Dishwasher with fault

noelfitz

If this is in the incorrect area please move it.

Recently I bought a dishwasher which was installed by a builder, but it leaked. I contacted the manufacturers' Customer Services and a technician came out and adjusted the fitting. But the machine still leaks, I have been trying for almost two week to get the technician out again and believe he will come next week.

I believe the dishwasher had a fault when I bought it, but if the technician were to claim it was perfect when sold where do I stand and what should I do?

Procrastastudy

Get an independent plumber to give you a report as to what is wrong and then pursue it in the small claims court. Hypothetically of course.

noelfitz

Thank you for your reply.

The dishwasher was installed by a builder/plumber who did some work in several rooms. However it may be difficult to get a report from him. Thus how do I get an independent report?

Presumably the manufacturer will claim the builder/plumber damaged the dishwasher and the builder/plumber has said that as the dishwasher was faulty it is not his responsibility.

Can I then clam against the plumber or the manufacturer?

Does the shop I bought the dishwasher have a responsibility or the company that the technician works for, which is not the manufacturer?

Is it my responsibility that the builder/plumber pays VAT/tax?

Procrastastudy

You need an independent plummer - someone who hasn't yet carried out any work. I would wait, however, until the technician from their side has given you an opinion.

If it is faulty then its the shop that supplied it that need to rectify the problem as your contract of sale is with them (unless you bought it on credit in which case phone the finance company to help you.)

This is all in general terms however as this specific advice can't be given on this board. The other questions posed are. I'm afraid, outside of my general knowledge gained from working in retail.

Then only thing I would say as it's not really legal related is - if you think the thing was damaged during installation it probably was and the best bet is to probably just pay to fix it. This is coming for someone who broke both his dishwasher AND washing machine installing it!!

coylemj

GCDLawstudent wrote: »

You need an independent plummer - someone who hasn't yet carried out any work.

Why should he pay a third party to certify that his dishwasher is leaking? He bought the dishwasher presumably from a local retailer, he needs to pursue the issue with the retailer if the manufacturer's help line doesn't sort him out.

Procrastastudy

coylemj wrote: »

Why should he pay a third party to certify that his dishwasher is leaking? He bought the dishwasher presumably from a local retailer, he needs to pursue the issue with the retailer if the manufacturer's help line doesn't sort him out.

He seemed to indicate some dispute, however I did mention I think he's jumping the gun on that one. If the manufacturers technician indicates the item was damaged by the user / user's installer the retailer are likely to rely on that. If he is absolutely sure it was faulty when it was purchased I suggest he get a third party report to send in to the small claims court. He can always claim for that additional cost.

I'm happy to stand corrected...

Kosseegan

GCDLawstudent wrote: »

He seemed to indicate some dispute, however I did mention I think he's jumping the gun on that one. If the manufacturers technician indicates the item was damaged by the user / user's installer the retailer are likely to rely on that. If he is absolutely sure it was faulty when it was purchased I suggest he get a third party report to send in to the small claims court. He can always claim for that additional cost.

I'm happy to stand corrected...

The small claims court makes no allowance for costs.

deadwood

Have you tries switching it off and switching it on again?

Procrastastudy

Kosseegan wrote: »

The small claims court makes no allowance for costs.

I'm standing here, happily, corrected.

Why don't you let us know what the techy says when he comes out...