Multiroom as a seperate subscription?

batman1

Hi,

Recently, while visiting my parents I found out that they are paying a full seperate subscription for sky in the kitchen.

I asked why they werent paying the 15/month multiroom and they said 'thats what the installer told us we had to do'.

After some investigation, I suspect that because there was no phone line in the kitchen at the time the installer had to do it seperately?

There is now a phone right beside the sky box in the kitchen.

The living room one has never been connected to a phone line.

My questions are:

1. Can a phone socket be split so that one line for the phone itself and another for a sky box?

2. How can they reduce their bill so that it is sky multiroom they are paying for instead of a seperate subscription? Is it a matter of ringing sky and cancelling the kitchen one and then getting multiroom based on the living room subscription?

Cantona's Collars

If it was originally set up as just a multiroom sub then just connnect the phoneline & ring sky.If they originally signed up for multiroom a phoneline was meant to be connected to the boxes.

If a customer orders multiroom they are sent out a main card and multiroom cards,the multiroom cost is lower unless Sky finds out you haven't a line connected but they will contact you to warn you of this fact.Did your parents ever get any letters from Sky asking about why no landline was connected to the box?

If it was set up as a separate sub then nothing you can do until the contract expires.

I've seen houses with 2 separate subs due to having no phonelines,expensive but people were willing to pay it.

batman1

It was never set up as multiroom.

I suspect this was because of no phoneline in the kitchen

The living room was never connected to a phoneline

Do both boxes have to be connected or just the 'mutiroom' box?

steveon

Both boxes have to be connected to qualify for multiroom, connect both boxes and cancel the sub on the second box and ask sky for a multiroom card.