Platinum 120" Motorized Glass-Bead Screen - Dark line/crease?

.ak

Hey guys,

I also recently bought one of these screens from Platinum. I got the 120" motorized glass-bead screen.
http://www.amazon.co.uk/120-16-motorised-projector-projection/dp/B004LNJD4G/ref=sr_1_2?ie=UTF8&qid=1325017809&sr=8-2


Everything works fine in regards to the motor and the screen quality (for the most part).

I seem to have a weird, dark line running across the top of the screen. At first I thought it might be a crease in the screen, but it disappears when I view the screen from anywhere from the side, and it can only be seen when you're projecting onto the screen, i.e; when the projector is off it's near impossible to see any line.. so it doesn't appear to be a crease.

Here's an image of it. It's hard to take a decent quality snap, and I definitely can't get any closer to it with the camera before it becomes too vague.



Apologies for the low quality image. Will try and get a better one up later.

So, what do you guys think I should do? Should I contact the seller? (Platinum on Amazon) or is this normal and can be easily fixed at home?

I'm hoping it's the latter, because I've purposely built the frame around the screen to house it, and so I'd need to semi deconstruct it to get the screen back out.

Thanks in advance!

eddiem74

I'd go back to the seller with the picture and see what they say before trying anything.