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Samsung Laptop query

  • 20-01-2012 2:53pm
    #1
    funkyouup
    Registered Users, Registered Users 2 Posts: 832 ✭✭✭


    Hi, been trying to fix my cousins laptop as it bluescreens at random, and the spacebar only works when it feels like it, its about 3 months old and came from ebay. I reckon the best course of action would be to return it to samsung as its practically brand new and im just wondering has anyone on here ever dealt with samsung for this kind of issue?


Comments

  • #2
    dillo2k10
    Registered Users, Registered Users 2 Posts: 1,397 ✭✭✭dillo2k10


    Did you buy if from an official reseller?

    Did you get a receipt? Was it new when you got it?


  • #3
    funkyouup
    Registered Users, Registered Users 2 Posts: 832 ✭✭✭funkyouup


    dillo2k10 wrote: »
    Did you buy if from an official reseller?

    Did you get a receipt? Was it new when you got it?

    I've no idea what kinda seller he bought it from, he has a receipt and it was new


  • #4
    _AVALANCHE_
    Closed Accounts Posts: 1,620 ✭✭✭_AVALANCHE_


    funkyouup wrote: »
    Hi, been trying to fix my cousins laptop as it bluescreens at random, and the spacebar only works when it feels like it, its about 3 months old and came from ebay. I reckon the best course of action would be to return it to samsung as its practically brand new and im just wondering has anyone on here ever dealt with samsung for this kind of issue?
    bluescreenview-once the Laptop is set up to save the dump files this program will read the dumps and tell you what's causing the bluescreen.

    Vids for taking off spacebar, it may just be a snot (ewwww) or something similar, could be an easy fix. Watch a few of them.


  • #5
    dillo2k10
    Registered Users, Registered Users 2 Posts: 1,397 ✭✭✭dillo2k10


    funkyouup wrote: »
    I've no idea what kinda seller he bought it from, he has a receipt and it was new

    Well check if the seller was a business seller or just a normal person.

    You can then contact them asking for a refund or repair.
    Or you could contact Samsung with the receipt and request a repair.

    If that doesn't work then start a credit card charge back with your bank.
    There is no point in trying to fix it yourself, if you do you could end up voiding the warranty. A new laptop shouldnt break, just get the proper people to do it.


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