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Problem with UB online banking login details?

  • 19-01-2012 7:25pm
    #1
    IpreDictDeatH
    Registered Users, Registered Users 2 Posts: 269 ✭✭IpreDictDeatH


    So recently i set up a joint account with Ulster Bank, to pay bills and that. It a slow process, what with the card being sent....then the pin.....then the activation code for anytime banking......then your login details, but i was coasting along nicely. Finally got the anytime banking up and working for both my girlfriend and myself. I had logged into both accounts atleast once to see if all was working, it was. Then the other day i tried to log into my anytime banking account (because i had to activate my new card reader) and i entered the login details they sent me and it ended up locking the account.

    I have the details written down,and also on the headed paper they gave me so i couldnt have entered it wrong. I then decided to check my girlfriends account and it also said i was entering the wrong details and it locked ther account to.

    It frustrates me because i need online banking for swapping funds to pay bills.

    The error code i got said that they will have to send me another activation code by post and id have to start from scratch again. Thats fair enough, but i genuinely cant see how i entered the login details wrong. Is this something that has happened to others? Maybe i entered the login details wrong....on both accounts, highly unlikely though when i was reading them from the headed paper they sent me.

    Anyway, just interested in hearing if anybody has ever had a similar issue, am i doing anything wrong?


Comments

  • #2
    Abel Colossal Climber
    Posts: 0 CMod ✭✭✭✭ Abel Colossal Climber


    i got locked out randomly before as well, it was a couple years ago so forget the message
    rang up anytime banking they said that's odd, fixed it up for ya there now, off you go
    give them a call


  • #3
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    I just got locked out myself, entered details twice, first time round I may have entered them wrong but definitely not the second time.

    This is the first time I've ever been locked out tbh.


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