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Upgrading the broadband line to higher speed

  • 15-01-2012 9:09am
    #1
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭


    Hi, as your sales seems not be open on saturdays and sundays, can you guys please check my pm ab. line upgrading.

    Or can i upgrade online?

    and i also sent a support question 23.12.2011 via web and havent received any reply (only the case nr).. really slow i have to admit...

    That has also now sent as pm to you.


Comments

  • #2
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    Upgrade fixed now with customer services, can you please see the other issue i pmd you earlier.

    Thanks


  • #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    Upgrade fixed now with customer services, can you please see the other issue i pmd you earlier.

    Thanks

    Hi finnteme,

    The maximun possible speed on the line is "up to 17MB". Again there is no guarantee that I can give until we run a speed test after the upgrade order has completed which should be tomorrow or Wednesday.

    Thanks, Mark


  • #4
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    The maximun possible speed on the line is "up to 17MB". Again there is no guarantee that I can give until we run a speed test after the upgrade order has completed which should be tomorrow or Wednesday.

    Thanks, Mark

    Hi, the order is now completed, but speed is till at 7mb.
    I have restarted the modem, no effect
    Order number:
    2473601CH
    Order date:
    17/01/2012
    Status:
    COMPLETED

    can you pls check this asap, thanks!


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    Hi, the order is now completed, but speed is till at 7mb.
    I have restarted the modem, no effect
    Order number:
    2473601CH
    Order date:
    17/01/2012
    Status:
    COMPLETED

    can you pls check this asap, thanks!

    Hi finnteme,

    The exchange work is still being processed it should be fully completed in the next 24 hours so I will follow up with you tomorrow.

    Thanks, Mark


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    Hi, the order is now completed, but speed is till at 7mb.
    I have restarted the modem, no effect
    Order number:
    2473601CH
    Order date:
    17/01/2012
    Status:
    COMPLETED

    can you pls check this asap, thanks!

    Hi finnteme,

    Can I confirm what type of modem you are using?

    Thanks, Mark


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  • #7
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    Can I confirm what type of modem you are using?

    Thanks, Mark

    Hi
    Model Number: P-660HW-T1 v3
    Zyxel


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    Hi
    Model Number: P-660HW-T1 v3
    Zyxel

    Hi finnteme,

    Ok, I am looking into this for you and I will be back to you soon.

    Thanks, Mark


  • #9
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    finnteme wrote: »
    Hi
    Model Number: P-660HW-T1 v3
    Zyxel

    Hi finnteme,

    Ok, I am looking into this for you and I will be back to you soon.

    Thanks, Mark
    My neighbour just handed me a new modem that has arrived to my home address.. Despite to give my work address for delivery.. But wait... The modem is excatly the same i have currently... And the speed hasnt improved.. Modem and computers restarted... Ffffuuuu im speechles.. How hard it is to fix this..

    And i hope that im not tied to any new 12 mths contract because of this "new" modem that was sent to me. I thought that the modem supposed to be a better version etc.


  • #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    My neighbour just handed me a new modem that has arrived to my home address.. Despite to give my work address for delivery.. But wait... The modem is excatly the same i have currently... And the speed hasnt improved.. Modem and computers restarted... Ffffuuuu im speechles.. How hard it is to fix this..

    And i hope that im not tied to any new 12 mths contract because of this "new" modem that was sent to me. I thought that the modem supposed to be a better version etc.


    Hi finnteme,

    There is a problem with the upgrade order at the exchange I am working on it and I will get back to you as soon as I have an update.

    Thanks, Mark


  • #11
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    There is a problem with the upgrade order at the exchange I am working on it and I will get back to you as soon as I have an update.

    Thanks, Mark


    thx, and what the story with the modem? I hope that by sending me a similar modem that i already had dont bind me to any new contract etc.

    And the promise that it will be sen to my workplace, which didnt happen. No harm done there basicly because the modem is the same model that i had already.


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  • #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    thx, and what the story with the modem? I hope that by sending me a similar modem that i already had dont bind me to any new contract etc.

    And the promise that it will be sen to my workplace, which didnt happen. No harm done there basicly because the modem is the same model that i had already.

    Hi finnteme,

    The modem was sent out on the 16/01/2012 - it said it was delivered on the 17/01/12 the receivers name was "Mick"?

    Thanks, Mark


  • #13
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    The modem was sent out on the 16/01/2012 - it said it was delivered on the 17/01/12 the receivers name was "Mick"?

    Thanks, Mark


    I got the modem, thats not the problem. It was left to my neighbour instead posting it to my workplace as informed by other Eircom rep.in your customer services. I asked why it was sent to me, since i already have a similar one. And i asked aswell if im tied to a new contract because this modem was sent to me? These are the questions i want an answer..


  • #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    I got the modem, thats not the problem. It was left to my neighbour instead posting it to my workplace as informed by other Eircom rep.in your customer services. I asked why it was sent to me, since i already have a similar one. And i asked aswell if im tied to a new contract because this modem was sent to me? These are the questions i want an answer..

    Hi finnteme,

    Apologies, yes an upgrade of a broadband order will result in a new 12 month contract. I spoke to James in the web chat team and he confirmed he refered you to read the package details which outlined the new 12 month contract before issuing the upgrade.

    He showed you the link with all the information including the new 12 month contract.

    Thanks, Mark


  • #15
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    Apologies, yes an upgrade of a broadband order will result in a new 12 month contract. I spoke to James in the web chat team and he confirmed he refered you to read the package details which outlined the new 12 month contract before issuing the upgrade.

    He showed you the link with all the information including the new 12 month contract.

    Thanks, Mark

    thanks, finally the answer.
    I assume that i will get the promotional price aswell then since im obliged to a 12 mth contract now?


  • #16
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    thanks, finally the answer.
    I assume that i will get the promotional price aswell then since im obliged to a 12 mth contract now?

    Hi finnteme,

    Yes as part of the upgrade you are also entitled to the six month promotional offer as well.

    Thanks, Mark


  • #17
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Mark wrote: »
    Hi finnteme,

    Yes as part of the upgrade you are also entitled to the six month promotional offer as well.

    Thanks, Mark

    Thanks for your help, you have been very helpful! Now just waiting the upgrade to kick in :)


  • #18
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    any news, still syncing at 8mb


    eircom broadband:Connected
    DSL Mode:ADSL_G.dmt Speed:8160 kbps /512 kbps


  • #19
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    finnteme wrote: »
    any news, still syncing at 8mb


    eircom broadband:Connected
    DSL Mode:ADSL_G.dmt Speed:8160 kbps /512 kbps


    Hi finnteme
    yes I can see still at same speeds. I have raised this issue with our broadband product manager as there still appears to be an issue at exchange. This will be resolved and my apologies it is taking this long to do so. I am pushing this for you and will be back to you as soon as I can.
    Regards
    Tony


  • #20
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    eircom: Tony wrote: »
    Hi finnteme
    yes I can see still at same speeds. I have raised this issue with our broadband product manager as there still appears to be an issue at exchange. This will be resolved and my apologies it is taking this long to do so. I am pushing this for you and will be back to you as soon as I can.
    Regards
    Tony


    any update on this? Still on the slower speed...


  • #21
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    any update on this? Still on the slower speed...

    Hi finnteme,

    We have escalated to the engineers to check the connection / upgrade at the exchange. I apologise for the delay, we are pushing it for you and I will let you know as soon there is an update.

    Thanks, Mark


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  • #22
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    finnteme wrote: »
    any update on this? Still on the slower speed...

    Hi finnteme,

    You should now be getting between 15-17MB?

    Mark


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