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Meteor online store

  • 12-01-2012 5:11pm
    #1
    Waestrel
    Registered Users, Registered Users 2 Posts: 557 ✭✭✭


    I ordered a samsung phone off the Meteor online store just after christmas. It still has not arrived and i am getting nothing useful off their email or online support. I cannot find out where my phone is, if they have the order, even if they are recieving my emails. All i know is they have taken the money from my credit card.

    DOes any one have any advice dealing with this shambles of a service?


Comments

  • #2
    Walkman
    Registered Users, Registered Users 2 Posts: 4,224 ✭✭✭Walkman


    Have you called their customer care or sales line?


  • #3
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Initiate a chargeback procedure with your bank.


  • #4
    Africa
    Registered Users, Registered Users 2 Posts: 1,252 ✭✭✭Africa


    Contact them with the live chat or the twitter. Seems only way to get a proper answer


  • #5
    D'Agger
    Registered Users, Registered Users 2 Posts: 13,385 ✭✭✭✭D'Agger


    Had awful trouble with their customer service and online support over Christmas - their support is fairly poor and I'm not shooting from the hip after one bad experience - I rang their support 5 times and only on my last call did I talk to somebody who seemed to know what they were doing.


  • #6
    maceocc2
    Registered Users, Registered Users 2 Posts: 443 ✭✭maceocc2


    I find the support guys on their forum very good:

    http://forums.meteor.ie/


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