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Online account dispute

  • 09-01-2012 2:45pm
    #1
    Registered Users, Registered Users 2 Posts: 2,599 ✭✭✭


    Has anyone ever had a dispute over the result of an event?

    I had a treble over the weekend. All three bets won but my online account says I only got 2 out of 3 winners. It was an international Handball match between Montenegro and Belgium, I had Montenegro to win. I checked the score on the websites of the federations of the two teams involved and the organising federation and they all had a score of Montenegro winning 37-33. My online account has the result that Belgium won 35-27. This is also the score on the scorespro website.

    I got on to the live support as soon as I saw the result and they passed it to the trading floor for investigation. I emailed them yesterday and haven't heard anything back yet.

    This is the first time this has happened me so I'd like to know what is the best course of action to take? Or am I been to quick and should wait a few days for a response from them.

    Thanks.


Comments

  • Registered Users, Registered Users 2 Posts: 10,071 ✭✭✭✭wp_rathead


    Has anyone ever had a dispute over the result of an event?

    I had a treble over the weekend. All three bets won but my online account says I only got 2 out of 3 winners. It was an international Handball match between Montenegro and Belgium, I had Montenegro to win. I checked the score on the websites of the federations of the two teams involved and the organising federation and they all had a score of Montenegro winning 37-33. My online account has the result that Belgium won 35-27. This is also the score on the scorespro website.

    I got on to the live support as soon as I saw the result and they passed it to the trading floor for investigation. I emailed them yesterday and haven't heard anything back yet.

    This is the first time this has happened me so I'd like to know what is the best course of action to take? Or am I been to quick and should wait a few days for a response from them.

    Thanks.

    Which game did you bet on, the game on the 4th or the game on the 7th? Shouldn't make a difference as Monteengro won both games, 35-27 and 37-33. Don't know how the bookies are claiming Belguim won the game..
    you were right to get onto them


  • Registered Users, Registered Users 2 Posts: 2,599 ✭✭✭djemba djemba


    My bet was on the game on the 7th of January


  • Registered Users, Registered Users 2 Posts: 2,610 ✭✭✭shocksy


    My bet was on the game on the 7th of January

    Give them 24 hours to respond and get back on to them, i had a bet marked as a loser before aswell, contacted live sport and they too passed it onto the trading dept, the bet was for darts mind you, but my bet was then corrected the next day, so i would imagine they will correct yours too, mistakes happen unfortunately but still your right to persue it in a timely manner, they are unlikely to do you out of your money, they will probably check their own sources first before paying out and also check other bets they may have marked as losers etc, and then reverse the bets they may have marked as winners by mistake. Keep us posted to let us know how you get on, but i imagine it will be sorted for you as soon as possible once you had to as an outright win etc


  • Banned (with Prison Access) Posts: 12,333 ✭✭✭✭JONJO THE MISER


    Keep us posted O.P


  • Registered Users, Registered Users 2 Posts: 10,632 ✭✭✭✭okidoki987


    What firm was it?


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  • Registered Users, Registered Users 2 Posts: 2,599 ✭✭✭djemba djemba


    okidoki987 wrote: »
    What firm was it?

    It was Paddy Power.


  • Registered Users, Registered Users 2 Posts: 2,599 ✭✭✭djemba djemba


    Keep us posted O.P

    Just an update on this. I just got off the live support there. They made a mistake and said they would pass my winnings to my account later on today.

    Thanks for the advice from the posters here first time in this forum and it was very helpful. May all your bets be winning ones.
    Cheers


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