iphone4 connecting to itunes issue

eimear10 · 08-01-2012 5:44pm #1

Hi any help or suggestions would be greatly appreciated on this one

Trying to connect my iphone4 to itunes and it wont recognize it and the error message that comes up is as follows

"itunes could not connect to iphone because the pairing record is missing"

have no idea what this means and no idea how to fix it , dont remember changing any settings or anything , this just happened out of the blue..

Thanks for your much needed help.

eimear10 · 10-01-2012 2:31pm

ANybody ?

CathalDublin · 10-01-2012 3:59pm

This is one of those errors which usually disappears after closing itunes and re-opening, a reboot or using a different USB port.

If that don't help I'd suggest un-installing itunes, restarting your computer then re-installing itunes?

eimear10 · 10-01-2012 4:05pm

cheers for the reply, have not tried that yet no. Will that loose all my music ?

CathalDublin · 10-01-2012 4:10pm

No, try using a different usb port 1st though

eimear10 · 10-01-2012 4:52pm

Thanks I will try this when i get home later..

eimear10 · 12-01-2012 12:38am

Thanks CathalDublin it worked . Changed usb ports and it recognized it straigh away ! Strange tho because the first port recognized my old iphone when i plugged it in. Anyway cheers problem solved !

CathalDublin · 12-01-2012 1:47am

No probs, there is some strange problems with some of the latest releases of itunes

iphone4 connecting to itunes issue

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