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eMobile Proof of Address & Passport???

  • 05-01-2012 4:28am
    #1
    Blikes
    Registered Users, Registered Users 2 Posts: 437 ✭✭


    My mother bought mobile broadband on the eMobile website yesterday, She got a text message today asking for proof of address and copy of her passport.

    I assumed giving the passport number on the registration would be enough for that, or should she send a photocopy of this to you.

    How does the proof of address work? Can she scan a copy of her Electric Ireland bill and email it to you with her order number or does it need to be posted?

    What's the email or postal address these need to be sent to?


Comments

  • #2
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    I just scanned my passport and sent an ebill (if she has one). Other wise just scan away


  • #3
    Blikes
    Registered Users, Registered Users 2 Posts: 437 ✭✭Blikes


    godtabh wrote: »
    I just scanned my passport and sent an ebill (if she has one). Other wise just scan away

    Sound, both could easily be done, do you have the email address they need to be sent to?


  • #4
    Blikes
    Registered Users, Registered Users 2 Posts: 437 ✭✭Blikes


    Finally got through to customer care after being hung up on 7 times!

    Anyone looking, The photocopy's need to sent to info@meteor.ie with the order number and name!


  • #5
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    Blikes wrote: »
    Finally got through to customer care after being hung up on 7 times!

    Anyone looking, The photocopy's need to sent to info@meteor.ie with the order number and name!

    You sure that's right for eMobile?


  • #6
    Blikes
    Registered Users, Registered Users 2 Posts: 437 ✭✭Blikes


    godtabh wrote: »
    You sure that's right for eMobile?

    Thats what the guy said, i asked 3 times and he confirmed it @Meteor.ie
    Practically the same company :P


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  • #7
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    The e-mail address is salessupport@eircom.ie. State "Sales Order Documents" with your online order number in the subject field and attach the appropriate documents.


  • #8
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Blikes wrote: »
    Thats what the guy said, i asked 3 times and he confirmed it @Meteor.ie
    Practically the same company :P

    Hi Blikes
    I am afraid that both poisonedstream and godtabh are correct and that agent incorrect. The correct mail address is salessupport@eircom.ie.
    If you have any further queries or any further issues let meknow.
    Tony


  • #9
    Blikes
    Registered Users, Registered Users 2 Posts: 437 ✭✭Blikes


    eircom: Tony wrote: »
    Hi Blikes
    I am afraid that both poisonedstream and godtabh are correct and that agent incorrect. The correct mail address is salessupport@eircom.ie.
    If you have any further queries or any further issues let meknow.
    Tony

    Just aswell the scanner wasn't working yesterday and i didn't get a chance to send it for her yet:P

    Thanks everyone for your help


  • #10
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Blikes wrote: »
    Just aswell the scanner wasn't working yesterday and i didn't get a chance to send it for her yet:P

    Thanks everyone for your help

    Phew saved.:eek:. And any further issue with this let me know.
    Tony


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