Can I postpone my annual travel ticket for two months?

oxygen

Hey. Before Christmas, I broke my ankle. Im in a cast and have will be working from home for at least two months. Can anyone tell me, can I cancel my annual travel ticket for the two months? Its a Carlow -> Dublin travel ticket.

I tried to get in touch with them over the christmas, but the travel office hours werent great, and I missed them.

Ill call them anyway tomorrow, I would just like to know a bit about it before I call them.

Thanks

Victor

Talk to the Taxsaver office http://www.taxsaver.ie/Live-Contact/ they are somewhat flexible if you are replacing one ticket with another, e.g. if you buy a full year's worth of ticket, starting in two month's time, they may offer a partial credit for the two months

But obviously you have to notify them now, not in two month's time, although you might not have to decide now.

oxygen

I phoned them just there. I thought at the very least, the might offer me two months worth of travel after the end of my ticket before I renew for a new one.

However, there was no such offer. They were going on about the 2 months free travel I am provided with this ticket, and that there will be no compensations made for the fact that I wont be using if for 2 months.

Is there a penalty fee for canceling a ticket early? It runs until June 2012, but if I could cancel it and get a new ticket in March I might save myself some money.

I probably wont take any action but its just the principles of it now. Its really annoying to be not using something but still be paying for it!

zagmund

As far as I remember you can cancel the ticket for the remaining period and get a refund. I don't remember the specifics but there was something like a charge of €10-€15 per month remaining You would need to do the sums and determine if it would cost more to keep the ticket or cancel it and lose (say €15*6 months).

z

Victor

As best I know, they offer credit (for example if you moved job and the existing ticket was useless to you, you could but a new ticket for the new destination and use the value of the existing ticket against it), not cancellation, but check the terms and conditions that apply to the ticket.

penexpers

From taxsaver.ie

Cancelling Annual Tickets / Smart Cards


Iarnród Éireann/Dublin Bus

Please note that Annual products are based on a 10 month rate, with two months free and this discount is withdrawn if the ticket is cancelled so the refund/credit is based on the regular monthly rate by the number of months used.
Your Annual ticket/card must be returned to Iarnród Éireann/Dublin Bus from your employer by Registered Post or Courier no later that 5th of the month.
If you cancel your DART/Commuter Rail, Dublin Bus Only, Short Hop Rail & Dublin Bus, Rail & Luas or Dublin Bus & Luas ticket/card before eight months have expired then you may be due a refund on your ticket.
If you cancel your Point-Point Intercity ticket before ten months have expired then you may be due a refund.
Annual Tickets purchased through the taxsaver Commuter Scheme normally have employer conditions that can vary from company to company. It is advisable to seek clarification with your company administrator before seeking a refund.
There is no refund given to Replacement Annual Tickets that were lost, stolen or destroyed during the year.
Refunds on Annual Tickets will be calculated as follows: The cost of the appropriate Monthly Ticket multiplied by the number of months used is deducted from the amount paid for the Annual Ticket. There is no administration fee involved.