Is your DSL broadband slow or dropping out?

Charlie-Bravo · 02-01-2012 4:33pm #1

Since about mid-December I've been struggling to get constant decent speeds on UTV broadband. The router shows both DSL sync and Internet connection. When I look to get a webpage, it will hang with a half loaded page. Minutes later if I do a speed test, I'll get about 0.5Mb download speed and an 0.8Mb up speed - my router connecting at 10.2Mb down and almost 1Mb up (which I should be getting the benefit of).

From reading other posts from the last few days, I don't think it's just UTV - there's been other people who have both Vodafone and eircom. So which leads me to think it's a problem with the DSL lines provided by eircom wholesale.

I have logged two calls in the last couple of weeks with UTV Support and logged an online support request yesterday awaiting for contact when offices re-open again tomorrow.

PLEASE post here if you are having similar problems - mention provider and what problems you're having. Hopefully with the information I can push for UTV to act on a possible wider problem and pressure eircom into sorting the issue.

I will post back here if things appear to have cleared up. Thanks!

Bohrio · 02-01-2012 8:07pm

You might want to mention which exchange you are connected to? or the area?

nanook5 · 02-01-2012 9:43pm

my download speed went from 2048Kb to 156Kb . if i try to download something it goes at a speed of 2000 BYTES. Im with eircom

Charlie-Bravo · 02-01-2012 10:16pm

I'm off the Greystones exchange.

Connection went completely earlier this evening around 8pm. Couldn't get any webpages although I had lights on the router indicating a DSL sync with internet connection.

Bohrio · 03-01-2012 9:51am

astrofluff wrote: »

I'm off the Greystones exchange.

Connection went completely earlier this evening around 8pm. Couldn't get any webpages although I had lights on the router indicating a DSL sync with internet connection.

If you are connected to the greystones exchange chances are you are on a Line Sharing product (UTV or VOdafone) which means you are not on a eircom wholesale bitstream service. Have you raised this with UTV?

You can also ask them if you are on Line Sharing or Bitstream as there is a chance that your line was never migrated to LLU if this is the case then you could be looking at a global issue (unlikely in my opinion) otherwise it might just be specific to you.

Is your DSL broadband slow or dropping out?

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