Acer Liquid Metal: No mobile data or MMS

shamwari

I got my wife an Acer Liquid metal for Christmas from Expansys (sim free) which she is using on O2. Gorgeous phone with lots of very nice features. Internet and Data over WiFi are fine. However we cannot access mobile data or send MMS messages.

To cut a long story short, some of the APN settings appear to be missing from the Networks menu options. Those missing are MMS Protocol, MCC & MNC. All of the other APN parameters are there and have been set as per the guidelines on O2. The network signal is quite good. It is showing a "H" when 3g is enabled, but there is something like a red X under the download arrow. Same download arrow has a red X when I switch the phone to 2g (the H also changes to E). So it looks like the phone can detect the networks correctly, but can't access data, presumably because I can't configure the APN values properly.

Clearly these values need to be set, and not being able to set them is a show-stopper. Is there a way around this or have we bought a dodgy phone??

Simi

Delete any apn's listed and set up a single data apn with the O2 data settings. See if that works.

Couch Potato

shamwari wrote: »

I got my wife an Acer Liquid metal for Christmas from Expansys (sim free) which she is using on O2. Gorgeous phone with lots of very nice features. Internet and Data over WiFi are fine. However we cannot access mobile data or send MMS messages.

To cut a long story short, some of the APN settings appear to be missing from the Networks menu options. Those missing are MMS Protocol, MCC & MNC. All of the other APN parameters are there and have been set as per the guidelines on O2. The network signal is quite good. It is showing a "H" when 3g is enabled, but there is something like a red X under the download arrow. Same download arrow has a red X when I switch the phone to 2g (the H also changes to E). So it looks like the phone can detect the networks correctly, but can't access data, presumably because I can't configure the APN values properly.

Clearly these values need to be set, and not being able to set them is a show-stopper. Is there a way around this or have we bought a dodgy phone??

I see this on my Acer Liquid Metal also with the Red X - this happens when the phone is connected to wi-fi... disable the wifi and try again

shamwari

We managed to get the 3g operational. There was a problem with the account which was preventing data access. Once this was corrected by 02 and we configured the APN properly, we were in business.

However....

the phone still won't send and receive MMS messages. There were problems with the network in the last few days but once these cleared we still had no MMS messages.

There's now only one APN on the phone which is for the internet. Do we need to create a separate one for MMS?

lil5

With Acer liquid metal on Tescomobile network and got separate settings for internet and MMS - see page 5 on following thread (hope that works as posting from mobile)
http://m.boards.ie/vbulletin/showthread.php?goto=newpost&t=2056462063

You might also want to post on the O2 forum.

Kylie Fan

hi, i also have the same problem as the OP, internet is fine but cant get MMS settings to work on Tesco Mobile PAYG. Any help/insights appreciated.

uck51js9zml2yt

Kylie Fan wrote: »

hi, i also have the same problem as the OP, internet is fine but cant get MMS settings to work on Tesco Mobile PAYG. Any help/insights appreciated.

I couldnt send them on meteor either. I didn't like the curved screen as it gave me a sore thumb from using it.
Gave it to my wife and got a galaxy ace from using CPW unlocked on o2.
Were do i find the APN setting

Kylie Fan

APN setting is under wireless&network settings/mobile networks/access point names. Should have an APN set up in this screen with the details from your network provider.

shamwari

Our problem was caused by an issue with O2. There was something wrong with how the account was set up. Once fixed, all was well.

I'm opening a seperate thread shortly about another Lq Mt problem...:o