Item not received - playing pity card...?

Meow_Meow

I bought a skirt from a seller at the start of this month from the UK and it still hasn't arrived. Since then I contacted the seller, and she said that she did dispatch it and that she had some kind of proof of this which "although smeared with make-up, is still readable". She offered to post it to me, but I said no, that as the seller she is responsible for claiming for any items because I read some reports that the Royal Mail doesn't allow the receiver but only the sender to claim. She replied to say that she sent it by standard mail so "it is still possible." She also said that her son recently died and that she is not online often. I find it a bit unusual that someone (especially a young girl like herself, judging by her pics) would even have a son and have a slight suspicion that she is just trying to get rid of me...? I said that I was sorry to hear of her loss, but that the onus is on her to correct the situation... any ideas what I should do? I haven't opened a dispute yet as it's close to Christmas and I'll be rather busy

Miaireland

As far as I can see opening a dispute is your only option. You have contacted the seller and given them the option of fixing things which they haven't taken up.

Opening the dispute will only take a few minutes and as the seller is aware of your complaint they are bound to checking their emails.

allthedoyles

Your claim is not with Royal Mail.

You claim for non-delivery with whom you paid for item - probably Paypal or a Card company.

The seller would have to provide a tracking / recorded delivery number in order to win case .

Open dispute immediately and don't listen to sob-sob stories .

As a buyer , you are responsible for your own claim of non-delivery

mgbgt1978

Don't waste your time with a paypal dispute (open one and immediately escalate it to a claim..........then sit back and watch as they stall and stall and stall you).
Go straight to your credit card company and initiate a chargeback for a "card not present" transaction. They will usually ask for this in writing together with copies of any emails etc.

Meow_Meow

Thanks a million everyone- I'm opening a dispute on paypal, so hopefully I'll get my money back...!

the groutch

seller is/was stalling to try take it past the 45 day limit for a paypal claim.

Meow_Meow

the groutch wrote: »

seller is/was stalling to try take it past the 45 day limit for a paypal claim.

I really think this is true! Got messages saying she would 'look into it' and whatnot, with delays in between- finally bit the bullet (on Christmas day... I feel rather mean...!) but now to wait... Anyone know how long it usually takes to get the ball rolling with this kind of thing?

jor el

The seller is given 10 days to reply to a claim. If you haven't escalated your dispute to a claim yet then do that now.