Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

eBay buyer item not as described

  • 21-12-2011 09:07PM
    #1
    coach22
    Registered Users, Registered Users 2 Posts: 519 ✭✭✭


    I sold a used Ralph Lauren jacket on eBay last week. Today the buyer opened a not as described case against me because there was a small cigarette burn on it I hadn't mentioned in the description. I thought I had put up good pictures of it. What should I do now? I don't mind giving a refund if I get the item back. Can I offer him a few quid off what he paid see if he's happy with that?


Comments

  • #2
    [Deleted User]
    Posts: 11,331 ✭ [Deleted User]


    if you said there was a smoke burn on it and he bought it then either he didnt read it or just chancing his luck do not give in to this

    get him to post the jacket and you will give him a refund or notting


  • #3
    coach22
    Registered Users, Registered Users 2 Posts: 519 ✭✭✭coach22


    tajd wrote: »
    if you said there was a smoke burn on it and he bought it then either he didnt read it or just chancing his luck do not give in to this

    get him to post the jacket and you will give him a refund or notting
    I never said there was a burn on it. It's so small I didn't think I needed to because it was very cheap to start with. There was no hole on the top or anything. I thought used meant there was some wear and tear involved


  • #4
    The Lovely Muffin
    Closed Accounts Posts: 6,595 ✭✭✭The Lovely Muffin


    coach22 wrote: »
    I sold a used Ralph Lauren jacket on eBay last week. Today the buyer opened a not as described case against me because there was a small cigarette burn on it I hadn't mentioned in the description. I thought I had put up good pictures of it. What should I do now? I don't mind giving a refund if I get the item back. Can I offer him a few quid off what he paid see if he's happy with that?
    You should have mentioned the cigarette burn in the description, pictures are all well and good, but you really should have mentioned it.

    You could ask the seller to send it back to you and offer to cover the return postage costs or you could offer a partial refund and let the buyer keep the item or let the buyer continue with the dispute.

    I don't know if they'll win the dispute, but I'd say eBay will request the buyer to send the jacket back to you (via secured/registered post) and then they'll refund him or request you to refund them. Or else they will refund them and let them keep the item.

    In future though, make sure to mention any marks at all, regardless of how good the photos are, it's always best to have it in the description.


  • #5
    coach22
    Registered Users, Registered Users 2 Posts: 519 ✭✭✭coach22


    Okay thanks for the advice purple bobbin. Terms of the sale are I accept returns but at the buyers cost so I don't mind refunding if I get it back. Ive sold lots of stuff before with no problems. I wasn't trying to pull a fast one or anything. Il offer him a few quid of first see what he thinks of that. Cheers


  • #6
    Avatarr
    Registered Users, Registered Users 2 Posts: 150 ✭✭Avatarr


    coach22 wrote: »
    Okay thanks for the advice purple bobbin. Terms of the sale are I accept returns but at the buyers cost so I don't mind refunding if I get it back. Ive sold lots of stuff before with no problems. I wasn't trying to pull a fast one or anything. Il offer him a few quid of first see what he thinks of that. Cheers

    I would cut your losses, put yourself in the buyers shoes, even though you may not have meant to mislead, the buyer will think you did. Give a full refund and protect your feedback rating.


  • Advertisement
  • #7
    Gareth2011
    Closed Accounts Posts: 579 ✭✭✭Gareth2011


    coach22 wrote: »
    I never said there was a burn on it. It's so small I didn't think I needed to because it was very cheap to start with. There was no hole on the top or anything. I thought used meant there was some wear and tear involved

    Regardless of how small the defect may be even if there is a loose thread on it you have to mention it. If you dont you are leaving yourself open to negative feedback and/or a dispute. Once you accept returns at buyers cost and with the few quid off shouldnt be a problem. But you do need to describe everything every defect.


Advertisement