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Ignorant bus drivers

  • 21-12-2011 11:57am
    #1
    Registered Users, Registered Users 2 Posts: 363 ✭✭


    This has happened to me a few times now and I'm wondering if it is commonplace elsewhere. I get the bus at Earlsfort terrace and the traffic light system means that buses quite often become backed up. I have been refused entry to a bus even though it is stopped outside of the actual bus stop. Upon trying to attract the bus driver's attention, I am thoroughly ignored, his attention fixed directly ahead.

    The bus is unable to go forward, due to the red lights, the stop is adjacent (3 metres away from the door but still alongside the bus). Perhaps a bus driver can explain to me whilst they feel the need to ignore a person who is trying to get on the bus, at a bus stop, when the very nature of their job is to transport people around...


Comments

  • Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    As a guess they may not be allowed to let people on/off unless at a designated stop, probably for some stupid insurance/regulations reasons.


  • Registered Users, Registered Users 2 Posts: 149 ✭✭eimear10


    is the bus full ?


  • Registered Users, Registered Users 2 Posts: 363 ✭✭cmssjone


    eimear10 wrote: »
    is the bus full ?

    Bottom level not even half full.


  • Closed Accounts Posts: 17,733 ✭✭✭✭corktina


    bus has left stop and driver not allowed on fear of disciplinary action to admit passengers ?


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    cmssjone wrote: »
    This has happened to me a few times now and I'm wondering if it is commonplace elsewhere. I get the bus at Earlsfort terrace and the traffic light system means that buses quite often become backed up. I have been refused entry to a bus even though it is stopped outside of the actual bus stop. Upon trying to attract the bus driver's attention, I am thoroughly ignored, his attention fixed directly ahead.

    The bus is unable to go forward, due to the red lights, the stop is adjacent (3 metres away from the door but still alongside the bus). Perhaps a bus driver can explain to me whilst they feel the need to ignore a person who is trying to get on the bus, at a bus stop, when the very nature of their job is to transport people around...

    I would not attempt to explain anything to somebody who'se knowledge of the "very nature of my job" is already at a high level.

    However,I am very familiar with the location and the conflicts which occur daily due to the poor placement of the Bus Stop adjacent to the Traffic Signals.

    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.

    Such a report is made under the companys grieviance & disciplinary procedures and immediately involves an investigation by the local management,with sanctions up to and including suspension if the incident is deemed to merit it.

    The main thing to remember is that you,the pasenger will be long gone about your business,no doubt happily satisifed that the Busdriver facilitated YOU.

    The rules concerning Bus Stops may well appear onerous and petty,but are largely there to protect people from themselves,as left to their own devices they tend to behave in a quite mercenary fashion with individual needs taking precedence over any "greater good",or safety pahlavah.

    From a personal perspective,I would not have ignored you,but would have met your gaze and indicated clearly that I was not opening the door.

    Some of my colleagues tend to simply ignore persons in your situation,but I feel this is counterproductive and ambiguous as it leaves too much to chance.

    A simple shake of the head or clearly enunciated No,would be preferable to what you describe,although no less negative for all that.

    Clarity to me,represents safety,and you being clearly advised that you cannot board at that point,will make alternative arrangements rather than continue with confrontation on street.

    If your problem is occuring regularly at this Stop,I would recommend contacting Dublin Bus at...

    customercomment@dublinbus.ie

    but also the Garda Traffic Sergeant at Harcourt Terrace (6669500)

    and also the Qualty Bus Network office at qbnoffice@dublincity.ie

    Suffice to say the location of this Bus-Stop and it's potential for conflict with the Traffic Signals is undesirable to say the least,however the safer alternative would involve the removal of several Pay & Display Car Parking places outside the NCH,which in reality means it's not going to happen.

    However much you may direct your ire at individual Busdrivers,the reality is that such situations are all too prevalent in Dublin,with the underlying cause being an ongoing lack of application to effective and safe Bus Stop design.

    PS: For an interesting take on he above,have a peep at the Bus Stop arrangements at your NEXT Stop (St Stephens Green North),where interesting examples are to be seen :)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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  • Registered Users, Registered Users 2 Posts: 18,287 ✭✭✭✭LXFlyer


    I assume you are talking about the stop (where the contraflow bus lane is) heading north on Earlsfort Terrace?

    If it's that stop (which I am suspecting) and the bus has pulled away from the stop (even if the stop is somewhere along the bus) then I'm afraid you don't have a leg to stand on as the bus is then in traffic and not at the stop.

    The driver is in danger of being disciplined if he lets you on. Once they pull away from the stop that is it!


  • Registered Users, Registered Users 2 Posts: 13,615 ✭✭✭✭ArmaniJeanss


    I thought the OP might be talking about the Leeson Street side of Earlsfort Terrace, heading towards An Lar.
    Curious things can happen here at peak hours when there might be 5 or 6 buses all pulling in.

    So say for example theres a 46a and 145 at the stop, so a 39a pulls in just behind them, opens the doors, lets passengers on and off, closes the doors and prepares to pull out but can't as the buses in front are yet to finish the same task.

    Someone then comes along and sees the 39a has yet to reach the stop and happily thinks they can get this bus but sees that the front indicator is signalling to pull out, so does the irate rap on the window thing pointing to the stop.

    So who is in the right here, the passenger because he is at a stop which the bus hasn't yet actually reached so feels entitled to board that bus, or the driver who feels who has already completed the 'passengers off, passengers on' job?

    It's complicated in that some drivers encourage (by opening the doors 2 or 3 bus lengths behind the stop) passengers to get on/off quickly, whilst others wave passengers away and only open the doors when they are exactly at the stop (this is probably the official way they should do it as per the rules).

    Edit : Actually realise the stop the OP means, the one on Earlsfort Terrace heading towards the Green.


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    I thought the OP might be talking about the Leeson Street side of Earlsfort Terrace, heading towards An Lar.
    Curious things can happen here at peak hours when there might be 5 or 6 buses all pulling in.

    Good post ArmaniJeanss,this particular Stop has been fermenting for quite some time now and is without doubt a significantly dangerous location.

    The overcrowding and poor route allocation here,allied to the Pedestrian Lights,the steel railings,the narrowing of the Street after the departure,and the need to position to the right for St Stephens Green all should be flashing RED to whomever is responsible for this ...(If anybody actually is)

    It is necessary to rewind a little here and to note that originally the busy 10 Route having emerged from Pembroke St DID NOT STOP here,but instead ws able to position to the centre of Leeson St and proceed to it's stop on St Stephens Green South (Dept Foreign Affairs),something which eventually became Dublins first functional Island Stop to facilitate Articulated operation of the 10 (Succesfull Stop too !)

    Therefore to draw from this today,the 25's 38's 39's etc should NOT be using this stop which would immediately remove much of the conflict.

    However,yet again,we have no evidence that anybody is actually aware of the chaotically dangerous scenes enacted here every day,but instead we await the inevitable accident,whereupon a flurry of Health n Safety hi-viz will descend on the place.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 951 ✭✭✭robd


    AlekSmart wrote: »
    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.

    It's an interesting move.

    When I lived in Sydney I distinctly remember the black & white policy of only letting passengers on/off and bus stops and not waiting even 1 sec for a passenger to run for a bus about to pull off.

    Sounds harsh but once you remove the greyness from the system then everyone know's where they stand and have not cause for complaint as per OP's original post.

    It's the thousands shades of grey in Ireland that's the problem.


  • Closed Accounts Posts: 17,733 ✭✭✭✭corktina


    AlekSmart wrote: »
    I would not attempt to explain anything to somebody who'se knowledge of the "very nature of my job" is already at a high level.

    However,I am very familiar with the location and the conflicts which occur daily due to the poor placement of the Bus Stop adjacent to the Traffic Signals.

    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.

    Such a report is made under the companys grieviance & disciplinary procedures and immediately involves an investigation by the local management,with sanctions up to and including suspension if the incident is deemed to merit it.

    The main thing to remember is that you,the pasenger will be long gone about your business,no doubt happily satisifed that the Busdriver facilitated YOU.

    The rules concerning Bus Stops may well appear onerous and petty,but are largely there to protect people from themselves,as left to their own devices they tend to behave in a quite mercenary fashion with individual needs taking precedence over any "greater good",or safety pahlavah.

    From a personal perspective,I would not have ignored you,but would have met your gaze and indicated clearly that I was not opening the door.

    Some of my colleagues tend to simply ignore persons in your situation,but I feel this is counterproductive and ambiguous as it leaves too much to chance.

    A simple shake of the head or clearly enunciated No,would be preferable to what you describe,although no less negative for all that.

    Clarity to me,represents safety,and you being clearly advised that you cannot board at that point,will make alternative arrangements rather than continue with confrontation on street.

    If your problem is occuring regularly at this Stop,I would recommend contacting Dublin Bus at...

    customercomment@dublinbus.ie

    but also the Garda Traffic Sergeant at Harcourt Terrace (6669500)

    and also the Qualty Bus Network office at qbnoffice@dublincity.ie

    Suffice to say the location of this Bus-Stop and it's potential for conflict with the Traffic Signals is undesirable to say the least,however the safer alternative would involve the removal of several Pay & Display Car Parking places outside the NCH,which in reality means it's not going to happen.

    However much you may direct your ire at individual Busdrivers,the reality is that such situations are all too prevalent in Dublin,with the underlying cause being an ongoing lack of application to effective and safe Bus Stop design.

    PS: For an interesting take on he above,have a peep at the Bus Stop arrangements at your NEXT Stop (St Stephens Green North),where interesting examples are to be seen :)

    thats a wonderfully composed answer from someone branded as Ignorant. Well done!


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  • Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    cmssjone wrote: »
    Upon trying to attract the bus driver's attention, I am thoroughly ignored, his attention fixed directly ahead.

    You've a problem with a driver not being distracted while paying attention to the road and traffic signals as required?

    :confused:

    ArmaniJeanss,

    Similar thing happens in Blanch Shopping centre between the 39s, 37 and 17a all being bunched together in such a close spot, while all the other routes have a decent enough spread on the other side.


  • Closed Accounts Posts: 932 ✭✭✭paddyland


    Sounds like just another example of elitism Ireland, where Health and Safety applies to the front line employees, and the general public, in fact everyone, EXCEPT the authorities vested with the responsibility of designing and maintaining the bloody system!


  • Closed Accounts Posts: 1 StabiloB


    AlekSmart wrote: »
    I would not attempt to explain anything to somebody who'se knowledge of the "very nature of my job" is already at a high level.

    However,I am very familiar with the location and the conflicts which occur daily due to the poor placement of the Bus Stop adjacent to the Traffic Signals.

    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.

    Such a report is made under the companys grieviance & disciplinary procedures and immediately involves an investigation by the local management,with sanctions up to and including suspension if the incident is deemed to merit it.

    The main thing to remember is that you,the pasenger will be long gone about your business,no doubt happily satisifed that the Busdriver facilitated YOU.

    The rules concerning Bus Stops may well appear onerous and petty,but are largely there to protect people from themselves,as left to their own devices they tend to behave in a quite mercenary fashion with individual needs taking precedence over any "greater good",or safety pahlavah.

    From a personal perspective,I would not have ignored you,but would have met your gaze and indicated clearly that I was not opening the door.

    Some of my colleagues tend to simply ignore persons in your situation,but I feel this is counterproductive and ambiguous as it leaves too much to chance.

    A simple shake of the head or clearly enunciated No,would be preferable to what you describe,although no less negative for all that.

    Clarity to me,represents safety,and you being clearly advised that you cannot board at that point,will make alternative arrangements rather than continue with confrontation on street.

    If your problem is occuring regularly at this Stop,I would recommend contacting Dublin Bus at...

    customercomment@dublinbus.ie

    but also the Garda Traffic Sergeant at Harcourt Terrace (6669500)

    and also the Qualty Bus Network office at qbnoffice@dublincity.ie

    Suffice to say the location of this Bus-Stop and it's potential for conflict with the Traffic Signals is undesirable to say the least,however the safer alternative would involve the removal of several Pay & Display Car Parking places outside the NCH,which in reality means it's not going to happen.

    However much you may direct your ire at individual Busdrivers,the reality is that such situations are all too prevalent in Dublin,with the underlying cause being an ongoing lack of application to effective and safe Bus Stop design.

    PS: For an interesting take on he above,have a peep at the Bus Stop arrangements at your NEXT Stop (St Stephens Green North),where interesting examples are to be seen :)

    I tip my hat sir! Wonderfully composed piece. Spelling, punctuation & even paragraphs. Praise the lord. The range of vocab is impressive also.

    Any chance you would do the school run? Something might rub off on our txt, lol, lmao, Smiley face (:D) youth who seem unable/unwilling to spell even the most basic words properly? Tks


  • Registered Users, Registered Users 2 Posts: 363 ✭✭cmssjone


    AlekSmart wrote: »
    I would not attempt to explain anything to somebody who'se knowledge of the "very nature of my job" is already at a high level.

    However,I am very familiar with the location and the conflicts which occur daily due to the poor placement of the Bus Stop adjacent to the Traffic Signals.

    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.

    Such a report is made under the companys grieviance & disciplinary procedures and immediately involves an investigation by the local management,with sanctions up to and including suspension if the incident is deemed to merit it.

    The main thing to remember is that you,the pasenger will be long gone about your business,no doubt happily satisifed that the Busdriver facilitated YOU.

    The rules concerning Bus Stops may well appear onerous and petty,but are largely there to protect people from themselves,as left to their own devices they tend to behave in a quite mercenary fashion with individual needs taking precedence over any "greater good",or safety pahlavah.

    From a personal perspective,I would not have ignored you,but would have met your gaze and indicated clearly that I was not opening the door.

    Some of my colleagues tend to simply ignore persons in your situation,but I feel this is counterproductive and ambiguous as it leaves too much to chance.

    A simple shake of the head or clearly enunciated No,would be preferable to what you describe,although no less negative for all that.

    Clarity to me,represents safety,and you being clearly advised that you cannot board at that point,will make alternative arrangements rather than continue with confrontation on street.

    If your problem is occuring regularly at this Stop,I would recommend contacting Dublin Bus at...

    customercomment@dublinbus.ie

    but also the Garda Traffic Sergeant at Harcourt Terrace (6669500)

    and also the Qualty Bus Network office at qbnoffice@dublincity.ie

    Suffice to say the location of this Bus-Stop and it's potential for conflict with the Traffic Signals is undesirable to say the least,however the safer alternative would involve the removal of several Pay & Display Car Parking places outside the NCH,which in reality means it's not going to happen.

    However much you may direct your ire at individual Busdrivers,the reality is that such situations are all too prevalent in Dublin,with the underlying cause being an ongoing lack of application to effective and safe Bus Stop design.

    PS: For an interesting take on he above,have a peep at the Bus Stop arrangements at your NEXT Stop (St Stephens Green North),where interesting examples are to be seen :)

    Thanks for the reply. As some people have already commented, this is an eloquent and well-balanced retort to my (what can only be described as) rant.

    The bus stop is on the side that heads into Stephens Green and one poster has indicated that once the driver has stopped, alighted passengers and moved mere inches away from that position, health and safety dictates it is now unsafe to open the door again. Whilst I may not agree with that diktat, I understand that drivers must obey or face disciplinary action.

    The issue I mainly have is being ignored by the driver. As you say, a simple shake of the head indicating that you are unable to let a person on is a lot less galling than being treated as if one does not exist.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Take a photo the next time it happens, showing the location of the bus, and post it up here.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    AlekSmart wrote: »
    I can tell you that,3 weeks ago, one of my colleagues was reported by a Chief Inspector for opening the doors and disembarking a passenger whilst not at the stop,but still stopped at the Traffic Signal.
    Where were the union? An injection of common sense was required, but I suppose that's the reason the union weren't involved.


  • Closed Accounts Posts: 17,733 ✭✭✭✭corktina


    cmssjone wrote: »
    Thanks for the reply. As some people have already commented, this is an eloquent and well-balanced retort to my (what can only be described as) rant.

    The bus stop is on the side that heads into Stephens Green and one poster has indicated that once the driver has stopped, alighted passengers and moved mere inches away from that position, health and safety dictates it is now unsafe to open the door again. Whilst I may not agree with that diktat, I understand that drivers must obey or face disciplinary action.

    The issue I mainly have is being ignored by the driver. As you say, a simple shake of the head indicating that you are unable to let a person on is a lot less galling than being treated as if one does not exist.

    you'd think but what if you were the fiftieth person to bang on his door that shift? They are only human ,i'm sure they get p1ssed off too.


  • Registered Users, Registered Users 2 Posts: 951 ✭✭✭robd


    cmssjone wrote: »
    The issue I mainly have is being ignored by the driver. As you say, a simple shake of the head indicating that you are unable to let a person on is a lot less galling than being treated as if one does not exist.

    Bus Driver's personalities vary from very helpful to completely mute in my experience. Pretty much the same in most countries I've visited. It's a tough coal face job that doesn't always bring out the best in people's personality.

    Again though, the main problem is the driver who does let you on when the bus has pulled off or waits that extra 30 seconds for you to run. This is inefficient and is the cause of complaints when the letter of the law is laid down.

    Doors close that's it IMO. Put health and safety notices on the doors to that effect and be done with it.

    I saw a women completely insult a bus driver in this situation as I was paying last week. I was the last passenger on and he closed the door before proceeding to issue my leapcard fare. Due to slowness of system it took a few seconds at which stage she was up banging furiously on the door and gesturing. He simple put his hand up to and gestured to wait while he tried to issue my fare. She proceed to mimed profanities. When he did open the doors for her he just said "what's your problem!" to which she just abused him more and he largely ignored her. He handled it remarkably well IMO given her abusiveness. Following letter of the law, he probably shouldn't have let her on though.


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    Where were the union? An injection of common sense was required, but I suppose that's the reason the union weren't involved.

    The Union is there to represent the staff member if requested.

    No union can prevent a supervisor from submitting a report on a Drivers alleged infraction and once submitted the grieviance and disciplinary procedures automatically kick-in.

    The driver's representative can argue the case and attempt to counter whatever charge is being made,but a senior manager will adjudicate and issue whatever sanction is deemed appropriate,from a Verbal Warning all the way to Dismissal.

    I'm afraid that many people still cling to the,by now,decades old notion of some form of Socialist Nirvana with the Unions running the company .......the modern Dublin Bus is about as close to that as we are to the Equator...times have changed.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 938 ✭✭✭blah


    Granted, this isn't the same situation as the OP, but about 10 years ago I was on a bus stopped in heavy traffic. We were probably 20m from the next bus stop and someone asked if they could get off, so the driver opened the door (the bus was a couple of feet from the curb). Just as the passenger was stepping off the driver shouted "stop!" and she just managed to avoid getting hit by a moped doing 50kph on the inside of the bus. She would have been badly injured if she had been hit. I can imagine the same driver deciding to stick to the regulations after that shock, no matter how unhelpful it might seem to passengers.


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  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Policy seems a bit inconsistent to me, and the rules are quoted when it suits.

    Last night the bus I was travelling on couldn't pull in at the stop as there were other buses already there. So the driver just stopped in the traffic lane on the outside the other buses and opened the doors. This was at College Green where it was very busy.


  • Registered Users, Registered Users 2 Posts: 5,606 ✭✭✭schemingbohemia


    n97 mini wrote: »
    Policy seems a bit inconsistent to me, and the rules are quoted when it suits.

    Last night the bus I was travelling on couldn't pull in at the stop as there were other buses already there. So the driver just stopped in the traffic lane on the outside the other buses and opened the doors. This was at College Green where it was very busy.

    Did you berate the driver for letting people out or thank him/her?


  • Banned (with Prison Access) Posts: 18,184 ✭✭✭✭Lapin


    To apply for a job as a driver with Bus Éireann or Dublin Bus, simply submit a CV with the words "Obnoxious Arsehole" and the job is yours.


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Lapin wrote: »
    To apply for a job as a driver with Bus Éireann or Dublin Bus, simply submit a CV with the words "Obnoxious Arsehole" and the job is yours.

    Lapin,perhaps unwittingly,manages in one short posting to offer quite a sustainable explanation and excuse for the very tpe of person he/she derides so comprehensively ;)

    However I'm sure my fellow "Obnoxious Arseholes" will join me in wishing Lapin a very happy and peaceful Christmas tide :P :P :P


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Closed Accounts Posts: 6,388 ✭✭✭gbee


    AlekSmart wrote: »
    ,but are largely there to protect people from themselves,as left to their own devices they tend to behave in a quite mercenary fashion :)

    Bring back the Hop On Hop Off bus, problem largely solved. And I am aware of a few tragic incidents where passengers were killed jumping off the bus and hitting ESB poles, but overall it was a good system and worked well.

    They have reintroduced this system in London recently too.


  • Banned (with Prison Access) Posts: 18,184 ✭✭✭✭Lapin


    Fair enough, I was out of order.

    What I said simply comes from the sheer frustration arising from some of the shabby service I have encountered with both companies over the years.

    Its wrong to tar everyone with the same brush, and I do sincerely wish all employees with Bus Éireann and Dublin Bus a Happy Christmas.


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    Policy seems a bit inconsistent to me, and the rules are quoted when it suits.

    Last night the bus I was travelling on couldn't pull in at the stop as there were other buses already there. So the driver just stopped in the traffic lane on the outside the other buses and opened the doors. This was at College Green where it was very busy.

    Not alone is it contrary to company policy,but it is also an offence under the Road Traffic Act,so hopefully you thanked him/her and offered your contact details should a supportive witness be required.

    It's not the policy that is inconsistent n97mini,but rather the constantly changing state-of-play in and around the City Centre Locations.....as an exercise,if you have the time,try counting the number of Bus & Coach stops which are now in place between on the short stretch of Westmoreland St between The Bank of Ireland and Fleet St.

    Having done this ,try counting the number of Dublin Bus routes operating from there along with the number of parked and operational coaches,airport services and private contract services.

    The numbers don't stack up,unless of course the City Council,Gardai and Dublin Bus are prepared to recognise reality and suspend all Safety Regulations just at that spot...?


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Lapin wrote: »
    Fair enough, I was out of order.

    What I said simply comes from the sheer frustration arising from some of the shabby service I have encountered with both companies over the years.

    Its wrong to tar everyone with the same brush, and I do sincerely wish all employees with Bus Éireann and Dublin Bus a Happy Christmas.

    No probs,Lapin,I often enudure similiar frustration with many of my less than wonderful passengers-customers,but I have to bite-my-tongue and smile sweetly at them cos they pay my wages,and are always right etc etc....;)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    AlekSmart wrote: »
    It's not the policy that is inconsistent n97mini,but rather the constantly changing state-of-play in and around the City Centre Locations.....as an exercise,if you have the time,try counting the number of Bus & Coach stops which are now in place between on the short stretch of Westmoreland St between The Bank of Ireland and Fleet St.

    Funny that, I did exactly that last night.

    There are 7, in a space about one and a half bus lengths!!!

    I agree it is madness and it is only going to get worse with LUAS BXD.

    On the other hand I noticed a lot of other bad things last night, around 20:15 heading northbound on O'Connell St, literally not a single 16, 16a, 13, 3 or 11 passed in a 20 minute period. A 13 was listed on the RTPI app, but went out of service literally 10 meters from the O'Connell St stop. Eventually two 16's arrived back to back. People boarded both 16's (as you can imagine there was a massive crowd at this stage), but the second one just sat there for minutes after the first one left and then proceeded to do a driver change at Parnell Square. As you can imagine passengers were pissed by then.

    Of course three 123's passed in that period, that will teach me.

    How is the 123 so much more consistent, reliable and frequent then 4 so called "super routes" combined?

    I also watched carefully how cash payments work versus Leap, as I was back of the very long queue. It is noticeable how quick drivers are at issuing cash fares. Their hand seems to hover over two or three buttons, anticipating the fare, only taking a little longer if they need to issue a change ticket.

    However when it came to issuing mine and another passengers Leap fare, it seems to take twice as long as the cash fare!!

    I dread to think what effect Leap is going to have on dwell times when the price increases come in January and I expect many switch to Leap.

    Disaster waiting to happen IMO.


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  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    bk wrote: »
    Funny that, I did exactly that last night.

    There are 7, in a space about one and a half bus lengths!!!


    On the other hand I noticed a lot of other bad things last night, around 20:15 heading northbound on O'Connell St, literally not a single 16, 16a, 13, 3 or 11 passed in a 20 minute period. A 13 was listed on the RTPI app, but went out of service literally 10 meters from the O'Connell St stop. Eventually two 16's arrived back to back. People boarded both 16's (as you can imagine there was a massive crowd at this stage), but the second one just sat there for minutes after the first one left and then proceeded to do a driver change at Parnell Square. As you can imagine passengers were pissed by then.

    Of course three 123's passed in that period, that will teach me.

    How is the 123 so much more consistent, reliable and frequent then 4 so called "super routes" combined?

    I also watched carefully how cash payments work versus Leap, as I was back of the very long queue. It is noticeable how quick drivers are at issuing cash fares. Their hand seems to hover over two or three buttons, anticipating the fare, only taking a little longer if they need to issue a change ticket.

    However when it came to issuing mine and another passengers Leap fare, it seems to take twice as long as the cash fare!!

    I dread to think what effect Leap is going to have on dwell times when the price increases come in January and I expect many switch to Leap.

    Disaster waiting to happen IMO.

    Bk,Westmoreland St is incredible alright,hard to imagine any proffessional planning input was ever incorporated into this location.

    One would need to commission an artist to do a landscape view of the kerb and it's little Bus pole-forest,and not forgetting the RTPI and Street Sign poles too :D

    I can't say what the situation was with the 16's,but the 13 sounds to me like it was running a curtailed 13C City Centre which had not been updated into the RTPI system.

    There is an ongoing issue being dealt with at the moment regarding the Inability of many scroll's to display "xxC-City Centre",with drivers having to use all sorts of alternatives such as "1-Parnell Square" to advise of their end point.

    The Leap issue is looking highly problematic as we head towards the big L Day,January 1st.

    As you quite rightly say,most drivers can manually issue a ticket rapidly,however a major drawback with Leap is the time-lag between the Leap Card being placed on the reader and the Leap screen appearing on the drivers interface.

    Using a rather basic 1ah2ah3ah method I found that 4 seconds was the norm,before I could actually issue the fare and this held for each transaction...that is waaaay to slow,considering the numbers of Leap transactions hoped for.

    Sadly it appears that our Leadership does not view Dwell Time as an issue worth recognising,let alone addressing....€55 Million for an extra 4 secs with each passenger..magnificent value when you put it like that :D


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 11,001 ✭✭✭✭Flukey


    Lapin wrote: »
    To apply for a job as a driver with Bus Éireann or Dublin Bus, simply submit a CV with the words "Obnoxious Arsehole" and the job is yours.

    Not necessarily. You could be snapped up by Ryanair first. :D

    In the issue at hand, who reports the drivers? There are rarely inspectors around to see this kind of thing happen. Health and safety is important, but 99 times out of a 100 in these situations there is no imminent danger and both potential passenger and driver can see that, and it is just down to the driver's decision to let the passenger on. Usually the driver is too close to the kerb for any vehicle, like the moped mentioned earlier, to intervene. The bus is often in the exact same position it was when the last passenger got on, and it is just a case of the doors having been closed. Many drivers will apply common sense and let the passenger on, unless the passenger is being aggressive or something like that.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    AlekSmart wrote: »
    Not alone is it contrary to company policy,but it is also an offence under the Road Traffic Act,so hopefully you thanked him/her and offered your contact details should a supportive witness be required.

    If anything I was going to thank him for using common sense. If we had waited to get in to the kerb we could have been there a very long time.

    Incidentally it was all Dublin Buses that were blocking things up. At least three were just sitting there doing nothing except blocking access to the kerb. I think blaming everyone else for the problem is a little disingenuous.


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