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Ebay Question Regarding Return Postage

  • 19-12-2011 3:47pm
    #1
    Charisteas
    Registered Users, Registered Users 2 Posts: 4,888 ✭✭✭


    Ebay live online chat doesn't seem to be available, and last time i sent them an e-mail, the didn't reply, so hoping someone here can help.

    I bought a relatively cheap used laptop on ebay from a private seller in England. He charged £12 for postage, which was registered delivery from UPS.

    Turns out the laptop had a battery fault which the seller allegedly didn't know about it. When I e-mailed him about it, he was apologetic and offered a refund.

    I went to An Post today with the laptop packaged up, and was rather shocked to find that it would cost 40 Euro to send back to him.

    I paid the 40 euro (what choice did i have), but i'm not sure if the seller is obliged to refund this 40 euro on top of the refund. Is this return postage fee refundable from said seller, or have I basically lost this 40 quid?

    Ebay rules seem to be rather sketchy on this subject, anyone here have any experience with this problem? Thanks in advance.


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    When dealing with eBay the cost or return postage is not covered by the seller. It is the buyer's responsibility.

    I hope it was registered post too, otherwise if it goes missing you won't get a refund of the original cost either.


  • #3
    theT
    Banned (with Prison Access) Posts: 142 ✭✭theT


    In some cases you will find that sellers will opt to cover this cost but thats completely up to them in a case like this.


  • #4
    Samba
    Closed Accounts Posts: 4,476 ✭✭✭Samba


    was it over 2kg or were the dimensions the problem for posting? If they were you could try be a little more conservative on the packaging, if it's over 2kg though, there's not much else you can do, maybe try another company to see if you can get a cheaper economy rate. If it's costing €40 then it's going via parcel post, in which case it's automatically insured.


  • #5
    Charisteas
    Registered Users, Registered Users 2 Posts: 4,888 ✭✭✭Charisteas


    Yes it was around 3.5kg.

    The seller is now claiming that the laptop isn't faulty, so he is refusing to give anything for my postage costs. Not a lot I can do really as it's his word against mine.

    I have noticed that eBay has gone down the toilet in terms of communication. Their online chat option ceases to exist, they don't respond to e-mails anymore, and they used to get involved when you 'opened a case' online. Now they just advise you to e-mail the seller directly, which is what I had done already.

    Anyway, thanks for your help guys, guess this is just 40 euro I will have to write-off and lesson learnt, no more big purchases on eBay.


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