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Subway Delivery

  • 18-12-2011 1:40pm
    #1
    BhoscaCapall
    Banned (with Prison Access) Posts: 1,940 ✭✭✭


    I ordered from http://subwaywestside.com/ yesterday and paid using Paypal. After about 50 minutes I hadn't received it, so rang them. They told me they had no record of the transation, despite me looking at the confirmation emails and Paypal receipt. He asked if I'd like to re-order, I said no not really because I've already paid, around this time my phone cut out as I ran out of credit. I hoped they might call me back but I guess it's in their best interest to just take my money.

    I have opened a dispute with Paypal, do you think I have any chance of getting my money back?


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Yes of course because PayPal will see you have paid and that subway have no record of the transaction. Unless there is some scam going on with their deliveries?


  • #3
    elgriff
    Registered Users, Registered Users 2 Posts: 463 ✭✭elgriff


    If they are on JustEat.ie, you would be better off there, as the restaurant has to actually accept the order


  • #4
    lala88
    Banned (with Prison Access) Posts: 1,243 ✭✭✭lala88


    BhoscaCapall wrote: »
    I ordered from http://subwaywestside.com/ yesterday and paid using Paypal. After about 50 minutes I hadn't received it, so rang them. They told me they had no record of the transation, despite me looking at the confirmation emails and Paypal receipt. He asked if I'd like to re-order, I said no not really because I've already paid, around this time my phone cut out as I ran out of credit. I hoped they might call me back but I guess it's in their best interest to just take my money.

    I have opened a dispute with Paypal, do you think I have any chance of getting my money back?

    Why should they call you back? Your the one with the issue so you call them back


  • #5
    JimsAlterEgo
    Registered Users, Registered Users 2 Posts: 1,917 ✭✭✭JimsAlterEgo


    lala88 wrote: »
    Why should they call you back? Your the one with the issue so you call them back

    customer service ;)


  • #6
    mikedragon32
    Closed Accounts Posts: 6,939 ✭✭✭mikedragon32


    Perhaps they didn't call back as they may have thought you'd hung up on them rather than run out of credit?


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  • #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    JimsAlterEgo wrote: »
    customer service ;)

    Would they have his name and number though? Seems to me that since they had no record of the order, they would have no idea who to call back.


  • #8
    lala88
    Banned (with Prison Access) Posts: 1,243 ✭✭✭lala88


    Yes for all they know you just hung up. Alot of people seem companys just assume they want them to call them back with out actually letting them know


  • #9
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    JimsAlterEgo wrote: »
    customer service ;)

    Had you given them your phone number before you got cut off...


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