HKC GSM Box

fiestaman · 10-12-2011 5:37pm #1

Hi i got a HKC alarm installed and i now have a gsm box connected. the guy that fitted it gave me a form to fill in for a direct debit every month €10 for the hire of the sim,its through some security company in dublin. i said i wanted to put my own sim in and top it up myself as all i want is a text to tell me if alarm is going off. He tell me that the sim in the unit is not normal that its a chip and i wouldnt be able to put a noemal sim in. does anybody know can i get me own sim. im in kilkenny

KoolKid · 10-12-2011 5:41pm

Total rubbish & it looks like he is ripping you off.
€10 a month? Your never going to use up that. Get a ready to go SIM . It will work fine.

fiestaman · 10-12-2011 6:15pm

KoolKid wrote: »

Total rubbish & it looks like he is ripping you off.
€10 a month? Your never going to use up that. Get a ready to go SIM . It will work fine.

Thanks i thought that alright. will i need him or can i change it myself. do i just get the card top it up and put it in or does it have to be programmed into the alarm?

Jnealon · 10-12-2011 6:48pm

Just stick a ready to go sim card in it.
That contract that the installer asked you to sign is just another money spinner for HK C

altor · 10-12-2011 7:17pm

Jnealon wrote: »

That contract that the installer asked you to sign is just another money spinner for HK C

Providing a service is now classed as a money spinner

altor · 10-12-2011 7:20pm

fiestaman wrote: »

Thanks i thought that alright. will i need him or can i change it myself. do i just get the card top it up and put it in or does it have to be programmed into the alarm?

If you have not returned the direct debit then simply get yourself a ready to go sim. Register the sim on line so you can top it up and check the credit. To keep the sim active then just activate the alarm every couple of months. Some providers will allow a top up of €5 as a minimum but check what is the best signal for the GSM.

The alarm will have being set up by the installer already, so changing over the sim is all that is required. The most important thing to do is down power the GSM before changing the sim over.

fiestaman · 10-12-2011 7:27pm

altor wrote: »

If you have not returned the direct debit then simply get yourself a ready to go sim. Register the sim on line so you can top it up and check the credit. To keep the sim active then just activate the alarm every couple of months. Some providers will allow a top up of €5 as a minimum but check what is the best signal for the GSM.

The alarm will have being set up by the installer already, so changing over the sim is all that is required. The most important thing to do is down power the GSM before changing the sim over.

Thanks. i know id be getting a service but its not monitered so thats why i dont want to sign into a contract. will i just kill the power in the house and then swith over. turn back on and then automatically if alarm goes off it should txt me?

KoolKid · 10-12-2011 7:29pm

Turning off the mains wont do it . The unit will be powered by the back up battery.

altor · 10-12-2011 7:30pm

fiestaman wrote: »

Thanks. i know id be getting a service but its not monitered so thats why i dont want to sign into a contract. will i just kill the power in the house and then swith over. turn back on and then automatically if alarm goes off it should txt me?

Yes, turn off the mains, open the control panel and disconnect the back up battery before changing over the sim card.

fiestaman · 11-12-2011 9:23am

altor wrote: »

fiestaman wrote: »

Thanks. i know id be getting a service but its not monitered so thats why i dont want to sign into a contract. will i just kill the power in the house and then swith over. turn back on and then automatically if alarm goes off it should txt me?

Yes, turn off the mains, open the control panel and disconnect the back up battery before changing over the sim card.

Sorry again,is the back up battery in the keypad or the gsm box. To register the sim do i just go onto vodafone website if i get vodafone sim?

altor · 11-12-2011 10:04am

fiestaman wrote: »

Sorry again,is the back up battery in the keypad or the gsm box. To register the sim do i just go onto vodafone website if i get vodafone sim?

The battery is located in the control panel. Depending on the GSM you have there might be a battery in there. The White GSM-P does not contain one.

That's correct, buy the sim and put it in your phone to receive the password that will give you access to the sim on line. Also take the sim lock off before installing in the GSM.

Jnealon · 11-12-2011 3:42pm

altor wrote: »

Providing a service is now classed as a money spinner

You're confused, is he providing this service for free
FYI, A "Money spinner" is "a business or product that makes a lot of money for someone"

altor · 11-12-2011 3:51pm

Jnealon wrote: »

You're confused, is he providing this service for free
FYI, A "Money spinner" is "a business or product that makes a lot of money for someone"

HKC provide the service. It is not forced on the customer by HKC. If it was then I would say it is a money spinner for them as you say but in reality it is not as any sim can be used with the GSM.

Jnealon · 12-12-2011 7:33am

altor wrote: »

HKC provide the service. It is not forced on the customer by HKC. If it was then I would say it is a money spinner for them as you say but in reality it is not as any sim can be used with the GSM.

That would be pressure selling then

As I said in my previous post A "Money spinner" is "a business or product that makes a lot of money for someone"

KoolKid · 12-12-2011 8:03am

Would you not consider telling lies that no other sim will work in the unit forcing it on the customer.?

altor · 12-12-2011 3:12pm

Jnealon wrote: »

That would be pressure selling then
As I said in my previous post A "Money spinner" is "a business or product that makes a lot of money for someone"

Yes it would but that is not the case here.

O2 provide the sim for the unit, I am sure HKC would have some sort of deal regarding the sim. It is up to the customer if they want to take up the contract, same with a bill phone or ready to go phone with the different service providers.

Providing a service is something we all do in this business or any other business.
Must make us all money spinners then.

altor · 12-12-2011 3:16pm

KoolKid wrote: »

Would you not consider telling lies that no other sim will work in the unit forcing it on the customer.?

Yes I would and it is a disgrace.

That is the installer trying to pull the wool over the OP eyes, no one else.

Jnealon · 12-12-2011 4:17pm

altor wrote: »

Yes it would but that is not the case here.

O2 provide the sim for the unit, I am sure HKC would have some sort of deal regarding the sim. It is up to the customer if they want to take up the contract, same with a bill phone or ready to go phone with the different service providers.

Providing a service is something we all do in this business or any other business.
Must make us all money spinners then.

All I know is I replied to the op at the start of this thread and now I am explaining commonly used phrases of the English language to you

You really know how to derail threads

edanto · 12-12-2011 5:19pm

I'm sure we're all agreed that the blame is with the cowboy installer for trying to force the HKC direct debit on to the OP when that isn't needed.

Maybe it's the cynic in me, but would the installer be in line for a commission if the customer signs up for the direct debit?

altor · 12-12-2011 9:55pm

Yes, it would be in this case. He is not trying to make a fast buck with the price he is giving to the customer in all fairness to him.

Jnealon · 13-12-2011 7:05am

edanto wrote: »

I'm sure we're all agreed that the blame is with the cowboy installer for trying to force the HKC direct debit on to the OP when that isn't needed.

Maybe it's the cynic in me, but would the installer be in line for a commission if the customer signs up for the direct debit?

No, it's just a case of the installer not having a clue

KoolKid · 13-12-2011 7:09am

Not asking for to name him.( please don't) but was this guy licensed?

fiestaman · 13-12-2011 9:31am

KoolKid wrote: »

Not asking for to name him.( please don't) but was this guy licensed?

Yes he is licensed he gave me cert for insurance and stuff, hes well known in my area, he used to be an electrition. I presume as the lads said that he would get commison if i signed up. he left the GSM box packaging in the house and it states on the box that the sim would be deactivated if you didnt fill in the particulars and send them back to a security company in dublin. sim is active until 6/1/12 so il get me own before then. I still cant believe he tried it though.

KoolKid · 13-12-2011 9:56am

I have no problem worth him offering you the service. It's a handy option. Abiet an expensive one . However, to blatantly lie and tell you any other sim won't work is disgraceful. You are supposed to trust this guy with your security. How can you when you can't trust him to tell you the truth on something this simple. Find another company you can trust would be my advice.

altor · 13-12-2011 10:47pm

fiestaman wrote: »

I presume as the lads said that he would get commison if i signed up.

He is not getting commission on the price he gave you. In all fairness to the guy he probably did not know how it worked. Replacing the sim with one of your own will do the same job.

KoolKid · 13-12-2011 11:10pm

altor wrote: »

In all fairness to the guy he probably did not know how it worked.

Any installer really should know any sim will do...

altor · 13-12-2011 11:13pm

KoolKid wrote: »

Any installer really should know any sim will do...

He clearly did not.

KoolKid · 13-12-2011 11:17pm

Like I said

KoolKid wrote: »

You are supposed to trust this guy with your security. How can you when you can't trust him to tell you the truth on something this simple. Find another company you can trust would be my advice.

Its either lies or incompetence. Neither is good is this business.

altor · 13-12-2011 11:21pm

KoolKid wrote: »

Its either lies or incompetence. Neither is good is this business.

I am sure the OP is aware of this now.

KoolKid · 13-12-2011 11:23pm

Another cowboy caught out by Boards...;)
Isn't the internet great?

fiestaman · 09-01-2012 9:25am

Big thanks to altor on this topic. replaced my sim yesterday and woring perfect. thanks a lot

altor · 09-01-2012 5:18pm

fiestaman wrote: »

Big thanks to altor on this topic. replaced my sim yesterday and woring perfect. thanks a lot

Your welcome fiestaman, always happy to help

fiestaman · 28-02-2016 8:48pm

sorry to resurrect this thread but i ran into a problem today. I had a vodafone sim card in my gsm box but i didnt top it up so they discontinued the card. i bought a Three sim card today and installed it in the box but it wont work. if i put it in a phone it can make and recieve calls but when i put it into the gsm box it wont send any messages. Any ideas what might be wrong?

KoolKid · 28-02-2016 9:09pm

The Unit may require a 2G sim . 3 Mobile are all 3G

kub · 28-02-2016 9:37pm

If i remember correctly, I had an issue with a 3 Sim as well, changed it out for a Vodafone one and that sorted it. But as KK said stick with 2g

madmaxvideo · 28-02-2016 11:45pm

Where's the best place to buy a basic GSM auto dialler, to add to an alarm?

KoolKid · 29-02-2016 7:52am

Any of the suppliers listed in the sticky would have a variety of these in stock.

fiestaman · 29-02-2016 9:08am

That might explain it, thanks lads

fiestaman · 29-02-2016 5:13pm

i put in a vodafone sim again and its still not working. how can i check that my number is still in the gsm?

altor · 01-03-2016 7:03pm

fiestaman wrote: »

i put in a vodafone sim again and its still not working. how can i check that my number is still in the gsm?

Did you down power the system to add the new sim, also is there a security lock on the sim you used/

fiestaman · 01-03-2016 8:28pm

Yes I down powered and disconnected the battery. When I put sum in phone and turn it on it doesn't ask for pin so presume that's disabled. When I open the GSM unit there is a light flashing red all the time and it says Line Status over this bulb.

altor · 01-03-2016 8:36pm

fiestaman wrote: »

Yes I down powered and disconnected the battery. When I put sum in phone and turn it on it doesn't ask for pin so presume that's disabled. When I open the GSM unit there is a light flashing red all the time and it says Line Status over this bulb.

The new Vodafone sims dont work in the GSM, you will need a dual sim.
If you bring it back to Vodafone they will exchange it for you.

fiestaman · 01-03-2016 9:43pm

altor wrote: »

The new Vodafone sims dont work in the GSM, you will need a dual sim.
If you bring it back to Vodafone they will exchange it for you.

Right, thanks for that. il try that so.ðŸ‘

altor · 01-03-2016 9:44pm

fiestaman wrote: »

Right, thanks for that. il try that so.ðŸ‘

No problem

fiestaman · 04-03-2016 9:53am

Thanks again, that sim change solved the problem. Girl in shop said these sims will eventually be gone. Dont like to hear that as the gsm unit was expensive and dont fancy having to change it in the future

HKC GSM Box

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